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North Hills Toyota Scion

7401 McKnight RdPittsburgh, PA 15237-3513
1-866-461-35501-866-461-3550
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
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  • Handicapped Accessible
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Why You Should Buy a New Car From Us

North Hills Toyota has a few key words that describe what we are all about- Trust, Loyalty, and Family. All the components are the making of a life long relationship. Our ... Read more
North Hills Toyota has a few key words that describe what we are all about- Trust, Loyalty, and Family. All the components are the making of a life long relationship. Our goal is to make every customer experience nothing but the best whether they are buying a new vehicle, pre-owned, or servicing their car. North Hills Toyota is here to build a relationship for life. Established for the last 11 years North Hills Toyota is providing product and price with a no hassle professional approach.

Why You Should Buy a Used Car From Us

AT NORTH HILLS TOYOTA, YOUR PREOWNED GIANT, WE SPECIALIZE IN MATCHING OUR VALUED CUSTOMERS WITH THE RIGHT PREOWNED VEHICLE. WE WILL MAKE YOUR PREOWNED PURCHASE EASY AND A ... Read more
AT NORTH HILLS TOYOTA, YOUR PREOWNED GIANT, WE SPECIALIZE IN MATCHING OUR VALUED CUSTOMERS WITH THE RIGHT PREOWNED VEHICLE. WE WILL MAKE YOUR PREOWNED PURCHASE EASY AND AFFORDABLE. WE HAVE A HUGE PREOWNED INVENTORY TO FIT ANY BUDGET AND IF WE DON'T HAVE IT.. WE'LL TRY TO GET IT!! AND OUR CREDIT SPECIALISTS ARE ALWAYS AVAILABLE TO HELP OUT WITH ANY CREDIT SITUATION-GOOD-BAD-OR UGLY.. SO WHY WASTE ANY TIME. CALL US TODAY&. 412-318-3000

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 2.8
    Customer Service
  • 3.3
    Quality Of Work
  • 3.5
    Friendliness
  • 2.8
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 120 
toyotashopper7/07/2015 11:03:07 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Ricardo
Went in looking to purchase a used Toyota that was fairly overpriced but thought I could negotiate a bit. Not a chance - they wouldn't go more than $300 off. Fine - I leave, they don't seem to care one bit. A few days later I get a call along the lines of, "we can offer you $300 more off". I think ok, they're willing to negotiate a bit. I get there and they offer the same $300 off the original price. I'm frustrated that I've wasted my time coming in again and leave, again they don't seem overly concerned. Nearly a month later they call and say they are willing to come down between $1500 - $2000. I think finally - they are willing to meet my price since it's the end of the month. I get in there and was quoted $1000 off. $1000 would have been possibly acceptable if they had stated that on the phone, but to tell me one thing on the phone and then switch prices on me at the dealership is unacceptable! The salesman blamed his manager for not being able to lower the price. Why the manager didn't just eat the $500 is beyond me - instead he made his salesman go back on his word. I don't really fault the salesman - he was nice enough, but the way this dealership is run is just terrible. I left and will never go back there. Honestly though, I'm glad it didn't work out - I ended up at a much better Toyota dealership who I feel I can trust. My advice - go north about 12 miles - that Toyota dealership treats its customers with respect.
disgruntled 6/15/2015 11:46:59 AM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Larry Welsh
1. I was sold a vehicle that had been damaged and repaired well over the state law whereby I should have been notified of the damage/repair as part of the sale. (had 80 miles on it) I am hoping that the salesman was unaware of the damage...I can't be for certain but I would like to give him the benefit of the doubt. Outside of the issue with the vehicle I was happy with him. 2. After having the vehicle for about a week I was lucky enough to find out about this damage and contacted the dealership management to get the issue resolved. I had proof of the repairs and tried to let the management do the right thing and fess up to the damage but they never really did. In fact, we went round and round for way too long. (I did not immediately disclose that I had proof of the repairs) 3. I will say that the GSM manager did work pretty hard to take care of me after I let him know that I had proof of the damage. We communicated via text regularly. I 4. I was able to get the same truck and same accessories as a replacement for the damaged original vehicle. It did require a bit of work on my part, a ton of stress, and ultimately 3 unplanned trips back to the dealership. (one to show them the damage to the original truck that they should have known about, one to swap the trucks and redo new paperwork (total hassel), and one final trip to pick up accessories that needed to be ordered for the replacement truck) 5. They never contacted my insurance company for either of the two vehicles to ensure I had coverage for the new vehicle. This obviously meant that then the financing company had no details on my insurance coverage. I had to clean that up myself. 6. It appears as I found out today that it looks like neither of the vehicles (same plate #) where registered with the DMV. I hope to get that resolved today. 7. The original loan that I had on the damaged/returned truck required me to contact the dealer several times to get it paid off. (after a delinquency call from the finance company) They did then make a payment that was not enough. I found out today after getting another delinquent notice that there is still a $100 balance affecting my credit on a vehicle that I no longer have. I am hoping that there is nothing else that can go wrong with this purchase. Perhaps after I actually only have one loan, insurance, and a registered vehicle with the state of Pennsylvania. Here is hoping anyway....The best part is that as a consumer this is my only recourse at this point. I can't charge these guys for my time I have lost, nothing to do about my general frustration/anxiety, they still get paid for their vehicle though....great stuff.
Gary_t446/09/2015 12:47:36 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Steve Allan,Will Kraft,Pete Panyon,Jack Passoth,Jay Garasic,Matt Artis,Mark Entress,Craig Conway,Ben Borza,Don Smallwood,Holly Ross,Jarrod Mayo,Jason Russell,Lez Cruz
I went to this Toyota dealership looking for a specific vehicle and they did not have it. So they told me they would try to find me one. The next day, as I was on my way to another dealership, they called to tell me they found the vehicle I was looking for at nearby dealership. I went in, negotiated, and signed a sales contact. It's been almost 2 weeks and I still do not have my vehicle. And when I call, I get the same half-xxx answer; "it's not grounded yet; we will call when it arrives." It went from "being at a nearby dealership" to having no idea where it is. As a customer, they've made me feel unimportant to them, and that I am wrong for being upset for the process to take so long. Even though my research indicates that the process should take no more than 5 days when shipping ACROSS THE COUNTRY. The sales rep does not seem to be the problem. He seems to be trying, but he told me the managers were getting angry with him for calling around asking where the vehicle is. So obviously, no one seems to care. Regardless which of the two dealerships is the main problem, customer service has been garbage. As a PAYING customer, I should feel like the dealerships #1 priority, and that they are doing everything they can for me, and that is not how I feel. I have even tried to cancel the sales contract and they are giving me a hard time with that. This will be my first and last purchase from a Toyota dealership. (Also, I do not recognize anyone's name on the list below, and it is not letting me type one in, so I just selected them all.)
3peeks 5/10/2015 05:15:30 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Will Kraft
 I went into North hills toyota to look at possibly trading in my suv.  It's  relatively new, I'm happy with it, but it has a few limitations and is poor on gas. I thought I would see what they would offer for it.  I knew the payoff as well as what the car is worth. I never expected I would be low balled or treated as an idiot.  I purchased a few cars from North hills  prior, and always felt respected and treated fairly. Will Kraft was the salesman  each time, he is now a manager. The salesman working with me most  recently  wasn't the problem.  It was the  GM who kept changing prices. No money down,to $4000 down, to $1500 down, to no money down. He was trying to screw me over on a low end model I wasn't interested in. The car was nice, it just  didn't have the features I wanted, nor was it a color  I liked. Definitely a huge down grade from my current car. The GM there is pushy,arrogant and tried to rip me off and make a substantial gain off my car...all while sticking me with a lousy left over stripped down model. I was lied to several times and he ruined any possible deal.  I know all about the car I have and what its worth. #088 For the GM to try to rip me off and treat me as an idiot means I will do business some where where else...even if it means I change brands.  After owning toyotas for over 20 years and purchasing 3 toyota suvs from this North hills dealership, I never walked out feeling so frustrated or taken advantage of. If you want a toyota, keep going and pass on by this dealership. Save yourself the aggravation and time.  North hills Toyota needs to work on New Management , WAY more than a new building!!!
North Hills Toyota responded to this review
5/25/2015
It’s unfortunate to hear about your recent experience at the dealership was less than pleasing. We want every customer to leave our dealership with a smile on their face which is why I am so disappointed to learn of the impression your visit has left you with. It is my goal to help resolve this matter while demonstrating the importance we place upon providing excellent customer service. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. I look forward to hearing from you. Regards, Charvette Anderson, Customer Relations Manager 412.318.3000
malolust1094/06/2015 09:22:35 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:MUHAMMAD
I wish I would have read this review before I wasted hours with them today. My husband and I stopped in to look for a used Toyota Highlander (2012). We met with a salesman (Muhammad) who was actually very knowledgeable and very nice. After we left the lot we went and looked at another vehicle at a different lot. We went back to this location to check the value of the car we were trading. They offered us $1000.00 dollars for our trade and we laughed at them because we thought they were joking. Then the very very pushy finance guy kept telling us he could get us into something with a 2.9% interest rate and just give him our SSN's so he can work his magic. We already had our loan in place and once he told us the trade value of our car we were already done. We told him the dealership up the street offered us $3900.00 for our trade and that is around the KBB for the trade. Then the sales manager proceeds to YELL at us "Will they write you a check!!?? Will they write you a check???" Needless to say we walked went back to the other dealership and are very happy with the results. I would not recommend anyone go there. 1000 for our trade is nothing more than insulting us and they wouldn't even budge on the price of the used vehicle even though I showed them an ad of the EXACT same car with 2000 less miles on it for 2000 dollars cheaper at a different dealership in the area. Save your time, save your money, and save your pride and avoid being yelled at and treated like you're an idiot and go elsewhere.
North Hills Toyota responded to this review
4/20/2015
It's disappointing to hear about your negative experience at our dealership. We strive to provide high-quality customer service, and we're sorry that you felt disrespected during your time with us. I would like the opportunity to discuss this with you further in order to make things right. Please contact me at your earliest convenience. Regards, Charvette Anderson, Customer Relations Manager 412.318.3000
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