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Valley Honda

4221 William Penn HwyMonroeville, PA 15146
1-855-520-63971-855-520-6397
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We are Pittsburgh's original Honda dealer. Over the years we have earned an impeccable reputation for long term customer satisfaction that has led us to being the #1 Hon ... Read more
We are Pittsburgh's original Honda dealer. Over the years we have earned an impeccable reputation for long term customer satisfaction that has led us to being the #1 Honda dealer in the Tri state area.

Why You Should Buy a Used Car From Us

We are Pittsburgh's original Honda dealer. Over the years we have earned an impeccable reputation for long term customer satisfaction that has led to us being the #1 Ho ... Read more
We are Pittsburgh's original Honda dealer. Over the years we have earned an impeccable reputation for long term customer satisfaction that has led to us being the #1 Honda dealer in the Tri-state area.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.6
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 347 
eddieb218/15/2016 03:52:30 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mike Donnelly (Finance Manager), Steve Werksman (GM)
The salesman I was working with told me the monthly cost after changing the money factor to .0019. I agreed. Then, I signed the lease agreement, but didn't look at the selling price since we already had agreed on the price to be $37,987. I looked at everything else. I noticed the next day while looking over the agreement again that the finance manager changed the purchase price to $38,285 without ever telling me. I was outraged. I called and spoke to the finance manager and had a discussion and he said that anything the salesman says to me verbally doesn't matter and that he changed the price since I was fine with the new monthly amount. I told him that I was fine with it based on the agreed upon amount in the email they sent to me. Told the salesman he was sleazy and asked how he can look at himself in the mirror? I then spoke with the general manager and explained to him the entire story. He said basically the same thing that the salesman said. That was no surprise. I asked him if it is a common practice for their dealership to change the purchase price without telling their customers and he said he would not answer that question. I told him that he did just answer that question by telling me he would not answer it and it's people like him and the salesman who give car dealers a bad reputation. I will be contacting Honda consumer affairs and also telling my story in many different places on the internet.
Honda7/25/2016 01:36:54 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service department lady
I'm new to the state and needed a state inspection. I called valley honda and asked if I needed an appointment for state inspection and oil change. I was told no. I asked the best time to come the service lady currently working said late afternoon typically. So I drove all the way there (note 25minute drive for me and my day off work wasting time driving there for nothing) then was told I needed an appointment by the gentleman who waited on me. I told him I had just called and spoke to a lady then the only lady working there said she never spoke to anyone about state inspection. I was never apologized to once. An untruthful employee is extremely poor custumor service. This was my first experience here and my last. The least they could have done was apologize and offer an appointment but no she just bluntly lied to me and her coworker.
Ajd285/14/2016 10:26:18 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kelsey Brazell
I began leasing a 2016 Honda CRV with Valley Honda yesterday and I cannot say enough good things about the experience I had. Kelsey Brazell was SO helpful, informative, patient & I did not feel pressured at any time throughout the whole process. I have leased 3 vehicles from other dealerships in the past and I always walk away feeling like something wasn't right and questioning if I made the right decision but at Valley Honda I did not feel like this at all. Kelsey kept open communication with me in the week after my test drive as far as what documents she needed from me to make sure the day I signed my lease went smoothly. She also answered the many questions I had about color options and such promptly and was extremely helpful. After I signed all the paperwork Kelsey took the time to show me how to sync my phone with the Bluetooth in the CRV and explained some features more thoroughly which was wonderful! I will absolutely recommend Valley Honda and Kelsey to anyone I know who is looking for a car.
Lou B.1/31/2016 09:06:52 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kelsey, Michael
I purchased a new C-RV this week. Easiest, most pleasant car shopping experience I've ever had. No hard sell here. They sell a quality product, there is no need to raise your anxiety level. My highest recommendation.
Tiffany12571/23/2016 10:39:04 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Flo
Back in 2010 I walked into valley Honda & bought a brand new 2010 Honda Civic ex. It was my first new car, thought it was gonna be my only new car as I intended to pay it off & run it until I couldn't run in anymore. I should've known by the customer service that it wasn't a great idea. It ran great for the first 3 yrs, now problems. Then my windows started chattering, they fixed passenger side but not the drivers side (kept greasing it). This past year it was giving me ignition problems, shifting bad in 1st & 2nd gear (it's an automatic), delaying when I pulled out then taking off ( almost got creamed by a rig once with my daughter in the car), stunk all the time like sulfur/eggs. Took it to a friends garage & he pulled the O2 sensor & showed me with a bore cam that the cat was clogged. Back to Honda I went, they replaced some other sensors & basically told me I was nuts. Took it an additional 15 or so times, dealt with crappy customer service( especially Flo...seems very annoyed), & had no luck getting it fixed. When to Honda north, they said I needed a engine air filter, basically told me I was nuts, washed my car, & charged me $100. Took it to my friends garage, he pulled the engine filter, it appeared pretty clean until he flipped it over & it appeared to have oil on it but not a drop in the housing.....hmmm? Guess someone dumped oil on it so they could charge me for a filter huh? So after fighting this past year with Honda dealerships ($100 a pop), Honda direct, my warranty company, & getting absolutely nowhere..... I had to let go of the car I otherwise loved & intended to keep??. I bought a new 2015 Kia with a forever warranty @ Jim Shorkey Kia & I am very satisfied with kia. NEVER BUING A HONDA AGAIN! And I make sure I tell people why!
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Valley Honda : Monroeville, PA 15146 Car Dealership, and Auto Financing - Autotrader