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Kenny Ross Ford South

3200 Library RoadCastle Shannon, PA 15234
1-888-382-62901-888-382-6290
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Services and Amenities

  • Factory Authorized Service Center
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area

Why You Should Buy a New Car From Us

KENNY ROSS has been in business for over 50 years. Buy from the Area's #1 Internet Group...we provide you with a hassle and haggle free buying experience....After the sa ... Read more
KENNY ROSS has been in business for over 50 years. Buy from the Area's #1 Internet Group...we provide you with a hassle and haggle free buying experience....After the sale you have the area's #1 Service Department available to handle all you needs....Try us, you won't regret it!

Why You Should Buy a Used Car From Us

Kenny Ross has been in business for over 50 years. Buy from the Area's #1 Auto Group...we provide you with a hassle and haggle free buying experience....After the sale y ... Read more
Kenny Ross has been in business for over 50 years. Buy from the Area's #1 Auto Group...we provide you with a hassle and haggle free buying experience....After the sale you have the area's #1 Service & Body Shop Departments available to handle all your needs....Try us, you won't regret it!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 500 
outoftowner7/14/2016 11:35:38 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jack Walsh
My daughter was in a fender bender. She had an older escape that ended up being totaled , we went to Kenny Ross to see what options were there. Jack Walsh was incredibly helpful and did a great job working with us from beginning to end. Helped make an unfortunate situation positive and satisfying in the end. Worked with financial person who was great too for my daughter. Everyone we dealt with very helpful, professional and willing to work with us for the best outcome. Everyone seemed genuinely invested in working with us and not just for the sale. Thank you
Tauruslover0076/24/2016 10:11:15 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Joe
My dad and I were trying to buy brand new Taurus because Kenny Ross send us letter where you can buy brand new Taurus at same monthly payment as your old Taurus. They lied to us because brand new car cost over 100$ more in monthly payments than my old Taurus. Salesman joe keep saying that they can give us best deal and waste my time. I don't like when dealer waste my time, he should have said from beginning after we show him letter yes I have chance to buy brand new car or no I don't have chance to buy brand new car. I left with my old Taurus. I will never return to Kenny Ross dealer. Kenny Ross dealer shouldn't send any more letters because they are all lies. Honestly and trust is most important thing in retail business.
Kenny Ross Ford South responded to this review
6/27/2016
I'm very sorry about the misunderstanding and would love the opportunity to speak with you personally about it. Please feel free to contact me at your earliest convenience. Many Thanks, Tom McDonald, General Manager
2 time Kenny Ross buyer6/10/2016 06:58:48 PM
4.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom McDonald
Update, GM Tom McDonald contacted me, we had a pleasant conversation and he took total ownership of the situation below and made sure that I got what was promised and in a professional way. I always thought the people there were nice, if you have a problem, get the management team at Kenny Ross Ford South involved. I bought a $70k Ford truck that I am very happy with. The problem now is the dealers total lack of follow up/customer service. I contacted the sales person 2.5 weeks ago to get a clarification on something we discussed several times while looking at the truck. He said that he wasn't positive so he would have to check on it and get back to me. Two weeks later I was unable to reach him by phone so I sent him a email asking for the info. After several days of no answer I went on the dealer website and using their "contact us" page , I sent a note to mgr Dave asking him to call me. I got a robo call from the Internet Sales guy thanking me for visiting the site, and if you give me info on what model you are looking for, I wold be happy to assist you". So next I tried calling again, no mgr to talk to, so I left a short voice mail for mgr chuck, identifying myself, stating that I had an issue with a truck I bought there and asking for a call from him. Within 6 hours I receive an email from the sales person stating that I "misunderstood him" when I interpreted his "yes, it will have it" which was stated multiple times and once in front of a sales mgr, as an actual yes. The kicker here is that this dealer loves to bombard your email account with , thanks for visiting, thanks for purchasing and , here are some great deals for servicing your new ______, . The vehicle I purchased was a new f350 , these emails consistently refer to my vehicle as a f250.
sam adams4/20/2016 07:00:57 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:multiple service advisors
I spent 2 days making multiple phone calls and leaving messages for service advisors attempting to schedule an appointment. No one ever called me back. Not one person. I guess I will spend my money elsewhere.
Kenny Ross Ford South responded to this review
4/21/2016
We apologize for the inconvenience Mr. Adams. I would like to personally go over this with you if possible when you have time. My name is Kevin Anderson and I am the service manager here at Kenny Ross Ford South and I will do everything possible to help. If you ever need anything at all please contact me at 412-881-0001 ext 75500 or email at kanderson@kennyross.com. If you only want to make an appointment when you call in to any of our locations we have a direct line to our appointment coordinator and they are happy to set an appointment at any one of our stores at any time. If you can not get ahold of a service advisor at any time please call or email me. Thank you and I look forward to speaking with you.
enerlalem 4/06/2016 11:07:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jack Walsh
Jack was very helpful and very professional he did great in assisting us from start to end. First time buyer of car here and he was very accommodating.
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Kenny Ross Ford South : Castle Shannon, PA 15234 Car Dealership, and Auto Financing - Autotrader