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Brenner Chrysler Jeep

6039 Carlisle PikeMechanicsburg, PA 17050
1-877-717-50451-877-717-5045
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
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Why You Should Buy a New Car From Us

The Brenner Family of Dealerships has been in business for over 93 years. We have built a solid reputation for fair and accurate service. Our internet services are no dif ... Read more
The Brenner Family of Dealerships has been in business for over 93 years. We have built a solid reputation for fair and accurate service. Our internet services are no different. We have access to inventory from all of our sister stores, so if you don't find what you are looking for, we can still get you the car you want to buy.

Why You Should Buy a Used Car From Us

The Brenner Family of Dealerships has been in business for over 93 years. We have built a solid reputation for fair and accurate service. Our internet services are no dif ... Read more
The Brenner Family of Dealerships has been in business for over 93 years. We have built a solid reputation for fair and accurate service. Our internet services are no different. We have access to inventory from all of our sister stores, so if you don't find what you are looking for, we can still get you the car you want to buy.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.9
    Quality Of Work
  • 3.8
    Friendliness
  • 3.6
    Overall Experience
  • 3.6
    Price

Dealership Reviews

1 - 5 of 115 
ca01ea5/23/2015 08:47:59 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Craig Keeler
After looking at many cars in a very specific budget, I found this one that had been recently traded in. Craig Keeler was a great at assisting get the car ready to drive and the sale went very smoothly. The warranty that Brenner offers as well as the extended warranty I purchased should keep this car going until both kids are well out of college.
Brenner Chrysler Jeep responded to this review
5/25/2015
Thank you for the great review! We appreciate your feedback, and will be sure to pass this along to Craig!! Enjoy your new vehicle!
Kyuati 5/09/2015 05:20:07 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jordan Stephens
I am so happy with the customer service and the attention I was given was so relieving. Josh made me feel very comfortable and he was easy to talk to, he was also very helpful and patient. I am definitely happy that I went to the Brenner and I will absolutely recommend many people.
Brenner Chrysler Jeep responded to this review
5/09/2015
Thank you for the great review!! We are pleased to hear that Josh was able to assist you! Enjoy your new vehicle!!
Musclecar825/07/2015 12:08:48 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:
Brenner for the past 2 visits had provided me with very poor service. They even know this, due to the fact that they themselves have NOT sent me any constant emails, requesting me to write a review. Timing is everything, the service is not so speedy. I scheduled an appointment for the early morning, and my car was not ready for 9 hours... For something that only took an 1 hr to even 2 hours max! Maybe the staff is not so experienced or they just put my car to the back and serviced 9 hours worth of other vehicles instead of mine. Either way I took a loss that day without having my vehicle. And please, there was no rhyme or reason really explained to me. Nor a call to explain that they will have my vehicle for so long. It was said "someone was there who wasn't suppose to be, and we were backed up". I did not agree to drop my car off all day whatsoever, I have only done that one time before two years ago, and it was still ready in 3 hours. Over time I have noticed the service declining more and more. I do not know any of the employees names, but Scott, because he was the last person I had to interact with. I will just click on a random name.
Brenner Chrysler Jeep responded to this review
5/07/2015
We are very sorry to hear of your negative experience here in our service center. Please send us the best email or phone number to reach you at so we can have a manager reach out to you! Again, we apologize for your experience.
joenevnik14/16/2015 03:06:34 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Aucker
We started put at another dealer in town, and after negotiating a pretty great deal and dropping a deposit, the other dealer couldn't get what we wanted. Sure enough, the exact Cherokee Trailhawk we were looking for arrived at Brenner. After the other dealer refused to even attempt a dealer trade "...since Brenner is our cross-town rivals," I talked to Tom, who said they'd honor the deal from the other dealer. Went in to Brenner that night, and met Josh, who helped us through the whole process painlessly. Everything was done in under two hours (even with a test drive!), and was exactly what car buying should be: fun, exciting, painless, and hassle-free. The professionalism and proficiency that both Tom and Josh had the entire time was great and refreshing. Even the finance manager Brian was great! I would definitely (and did!) recommend Brenner to friends and family, and will happily buy from them in the future!
Brenner Chrysler Jeep responded to this review
4/17/2015
Thank you so much for this great review! We are pleased to hear that our team went above and beyond to satisfy you and assist you in finding the perfect Cherokee! Enjoy your new Jeep!
jeepski4/04/2015 02:06:48 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Brain Johnson
I recently bought a certified used Jeep from this dealer and overall it was a fair transaction although there were hitches in the paper work (I had to come back to re-sign all the docs because of a dating mistake), a missing extra key and missing windows for the soft top that came with the vehicle. It was sold with the hard top in place but was also sold with the soft top. However, I wasn't told by the dealer and then later noticed that the plastic zip on windows for the side and back of the Wrangler unlimited were missing. Had I know this fact I would had asked for some money off from the vehicle since they are suppose to be part of the top. Instead when I told the dealer about this he said that it was a "bikini top" that didn't come with windows, which was a totally false. It was not that type of top but a full top that included windows which was confirmed for me by a former Jeep mechanic who examined the top and vehicle. I wanted some sort of "adjustment" and even offered to come half way on a price of replacement windows. They offered me a set for $550!!!, which is full price. I finally found a set on eBay for $100 OEM + $25 shipping from a Jeep dealer in Texas. Needless to say this has soured me to using Brenner for future service or recommending them to other customers. It would had took so little to resolve this matter but greed got in the way. April 15, 2015 - UPDATE: The dealer did in fact contact me, probably after I posted the original review. They did in fact offer to refund me $125 for the new windows. I sent them the paper work on April 10th and have not heard anything yet but perhaps it's too early. However, I also discovered that the door surrounds that come with a soft top were also missing. So I had to spend an additional $265 on ebay to get a set! Clearly no one checked the convertible top for this vehicle, as is required for a certified used Jeep, otherwise it would have been known that about half the parts for the Jeep soft top were not included. A fact, that I could had lived with but I'd still would have asked for a price reduction on the vehicle. I'll let you all know if I get the $125 refund. April 20, 2015 - UPDATE: I received a check for $125 and personal note from the sales manager today, so it was nice to see that they came through with what they promised. However, I still had to buy door surrounds (for an additional $265 on eBay) to complete the top but I'm done with this incident and would rather walk away with some money and lessons learned. If I had know all these parts were missing I would have asked for about $400 off the vehicle. A certified used vehicle doesn't always mean everything is perfect and has been checked so beware.
Brenner Chrysler Jeep responded to this review
4/06/2015
We are very sorry to hear about this negative experience you encountered with our Service Center. We strive to please all of our customers but clearly that did not happen this time, which is unacceptable. A manager will be in contact with you shortly to go over the situation and see what we can do to help clear this up.
Brenner Chrysler Jeep responded to this review
4/16/2015
Just wanted to update this as well, we are checking on the refund now and a manager will be calling you shortly to discuss the door issues! Thanks for the update!
Brenner Chrysler Jeep responded to this review
4/21/2015
We're pleased to hear that you received your check. If there is anything else we can do to assist you please do not hesitate to ask, you can contact our Sales Manager Tom Nixon at 717-766-7686 Ext 411.
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