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Stetler Dodge Chrysler Jeep Ram

1405 Roosevelt AvenueYork, PA 17404
1-877-673-50721-877-673-5072

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

At Stetler Dodge Chrysler Jeep Ram, we offer new Dodge, Chrysler, Ram and Jeep cars in York, along with used cars, trucks and SUVs by top manufacturers. Our sales staff w ... Read more
At Stetler Dodge Chrysler Jeep Ram, we offer new Dodge, Chrysler, Ram and Jeep cars in York, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in the York, Harrisburg, Columbia and Lancaster, PA area.

Why You Should Buy a Used Car From Us

At Stetler Dodge Chrysler Jeep Ram, we offer new Dodge, Chrysler, Ram and Jeep cars in York, along with used cars, trucks and SUVs by top manufacturers. Our sales staff w ... Read more
At Stetler Dodge Chrysler Jeep Ram, we offer new Dodge, Chrysler, Ram and Jeep cars in York, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in the York, Harrisburg, Columbia and Lancaster, PA area. For years, our financial staff at Stetler Dodge Chrysler Jeep Ram has offered expert advice for those seeking a great Dodge, Chrysler,or Jeep car loan or lease. We look forward to taking care of you.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.0
    Quality Of Work
  • 3.8
    Friendliness
  • 3.5
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 73 
Anonymous5/13/2015 08:59:16 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Unknown
Avoid this dealership at all costs! I decided to take my car to them when a small issue materialized. When scheduling the appointment, the woman was unnecessarily rude after I asked simple questions like “are you open on Saturdays” and “when is your earliest available appointment?” These seemed like natural questions for one to ask, but you would have thought I was asking her to personally come to my house on a Sunday and fix my car for free. The day of my appointment, I dropped off my car and carefully explained the issue that needed to be fixed. The issue was extremely obvious and easily noticeable when the car was started. Around noon I received a call and was told that I needed to return to the dealership so I could ride in the car with a technician and point out the problem. Really? I politely told the caller that I was at work and could not drive across town to help the technician diagnose the issue, especially since they had my car giving me no way to get there. I again explicitly explained the issue and made sure to note that the problem would become apparent when the car was turned on and put into first gear. The caller responded with subtle rudeness again. This all happened mid week. By Saturday I had received no updates from Stetler. I had tried to call them several times on Thursday and Friday, but no one picked up the phone or returned my messages. Finally someone picked up on Saturday and I was told that “your car has been done for days” and “I think someone might have tried to call you.” Hint - they hadn’t. I picked up the car about 30 minutes later. The man at the counter could not tell me where on the lot my car was located and told me the best way to locate it was to walk around and look. Cool bro - what a big help. While getting in the car, I noticed that the technician left a tool in my cup holder. Uber professional. Immediately upon turning on the vehicle, I could tell the issue had not been fixed. It was as if they hadn’t even looked at it, used my cup holder as tool storage, and just decided to charge me $350. Since I had been told that the Service Manager doesn’t work on Saturdays, I figured that I’d call him on Monday to discuss what could be done. Long story short, I ended up leaving three messages - one for the Service Manager, one for the General Manager, and one at the service desk, all on separate days. This after calling many other times during business hours and receiving no answers. Where I work, calling customers back isn’t optional - it’s mandatory. That’s just good business. I was pleasant and calm with all of my messages. Clearly helping their customers with a problem is a very low priority. I ultimately took the car to another repair shop. When I told the new shop’s owner the part that Stetler installed on my vehicle, he sounded stunned and said that the part had absolutely nothing to do with the problem and would never have solved the issue. The new shop’s service was infinitely better than Stetler’s and everyone seemed so much more knowledgeable. Overall, Stetler’s technician seemed like he wasn’t experienced, everyone acted like someone had crapped in their Wheaties, management was inaccessible and refused to return my calls, and they essentially stole $350 from me by installing a part on my car it didn’t need. I’ll repeat - avoid this dealership at all costs.
Stiv2075/08/2015 02:13:54 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Greg Barker
Bought my Challenger in October 2014 a great experience. I have been at service dept 3 times since for oil change and minor questions. I am very pleased with the level of attention they give me. Busy day here today, but I felt like u was the only one here! Special thanks to Russ Mellinger for his attention to all of my questions!!!
Chantel2/03/2015 08:48:00 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tricia Harrison
I would like to take the time to recommend Stetler doge on Roosevelt Ave in York pa. Outstanding costumer service. I could have not asked for a better customer service, once I scheduled the appointment I had the pleasure to be placed with a ladie named Tricia Harrison. She made me feel totally comfortable with all the questions that I asked, she also paid great attention to my 7 year old son and at no point did I ever feel like a burden. Since I do not have excellent credit score the entire team at Stetler dodge made a purchase possible for me. This will be my go to dealer in the future. Thanks for all your effort Tricia and team Stetler dodge
sararosalyn3209/24/2014 09:52:14 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Sam Yohe
I had an issue with middle dome light and sunroof switch light leaking during a rain storm. I call explained what happen and they fixed it right away.
Rovka6/05/2014 08:44:31 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Rick Dellinger
Stetler Dodge has always lived up to our expectations and they did it once again. The Service Team listened to our concerns and took care of them as we expected they would. Rick wa very helpful as he always is. He has our trust and confidence.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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