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Twin Pine Auto Group

1928 West Main StreetEphrata, PA 17522
1-888-336-16111-888-336-1611

Services and Amenities

  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area

Why You Should Buy a New Car From Us

Twin Pine cherishes and maintains its reputation of high quality, while it also promises great prices, combining to give our customers the absolute best value for their d ... Read more
Twin Pine cherishes and maintains its reputation of high quality, while it also promises great prices, combining to give our customers the absolute best value for their dollar every time on every vehicle. Call us today for the best price on the nicest vehicle around! 717 733-6548

Why You Should Buy a Used Car From Us

Twin Pine cherishes and maintains its reputation of high quality, while it also promises great prices, combining to give our customers the absolute best value for their d ... Read more
Twin Pine cherishes and maintains its reputation of high quality, while it also promises great prices, combining to give our customers the absolute best value for their dollar every time on every vehicle. Call us today for the best price on the nicest vehicle around! 717 733-6548

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 85 
pixie779746/07/2015 07:23:05 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Angie, Seth
If you are looking for an easy, breezy car buying experience, and aren't concerned about getting the best possible deal in the county on your purchase and trade-in, then this is the place is for you. I was looking for something very specific, this dealer had what I wanted, and the whole process was quite quick and painless. Don't be tricked by the whole 'no haggle price', 'discounted price' bit. Many of their prices are listed just shy of Kelly Blue Book fair market price, including the car I purchased. That being said, cars similar to the one I was purchasing, were selling at other local dealers for the same price, WITH the wiggle room of 'haggling'. I wanted a specific color and package, so I still chose to work with Twin Pine, knowing I would likely not be getting the best deal around, but pleased to be getting the exact car I wanted. They are a business. If they were selling every car below value, they would not have the enormous business they have today. Their philosophy is to sell a larger volume of cars with smaller margins, as opposed to less cars with greater margins. This sounds cute, but there is more to the story. If you are trading a car in, they will likely offer you quite a bit below Kelly Blue Book value, telling you that if you want KBB price for your trade-in, then you should be willing to pay KBB price for your new car. Again, I knew that the car I was buying was a reasonable price, but did not agree that it was a 'deal'. The price they quoted me for my trade-in was well below KBB, even in the POOR category, and they will not haggle on trade-in quotes either. This being said, I had just had my trade-in at the mechanic where the mechanic confirmed that the clutch needed replaced, my bushings were shot, my air conditioner compressor needed replaced, and my steering column was cracked and leaking fluid. These repairs were estimated at around $4000, including labor. These repairs are generally more than a dealer would want to take on, and I assumed they would take my trade-in to auction. I was wrong. I waited to write this review until they officially posted my trade-in for sale, because I was curious as to what price they would put on it. They have it listed around $1500 more than KBB fair market price, and it's an older car and selling for less than 10k, so $1500 is a decent chunk of change. Their selling price is a full $5400 more than they gave me for the car, which again is a lot considering the car is in the <10k category. I am hoping that this enormous price discrepancy is because they DID fix all the costly things wrong with the car, and that someone else won't be inheriting my lemon. So, even though they gave me a good price on my purchase, they made up for it by giving me less on my trade-in. Their other cash cow, is likely the extended warranties they offer. The extended warranty they offered me DID come in below the national average, and the woman walking me through the options was knowledgeable and also great at selling her product. I went into the dealership 100% against buying an extended warranty, because according to Consumer Reports they are a financial loss for most people. However, like I said, they are great at what they do, they had several options, and the pricing was affordable. I left with a warranty. If you are dead set against the warranty, refuse to even meet with the women explaining them, because once it's laid out in front of you, it's pretty enticing. As someone raised in a family business, and prior business owner myself, their business strategy is tight. They run a well oiled machine, present well, are knowledgeable, efficient, have a nice selection of domestic cars and imports, and have an answer for any argument you may have against their pricing. They know what they're doing, and I was impressed with the ease at which they do it. The buying process was professional and smooth, and I felt that the sales people did a great job at selling their business and cars. Just go to their dealership with reasonable expectations. Don't expect a bargain car, and don't expect top dollar for yours. DO expect to shop without a salesperson hovering over you, to shop without pressure, and a seamless transaction. I've had my car for around a month and I've gotten so many compliments on it. She is so beautiful! I washed and waxed her today, just because I wanted to, not because she even needed it. For me, I wasn't going to dicker over a few dollars. I knew what I wanted, and I got it. :)
Ranaa65/31/2015 08:00:32 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:2
This was my first car purchase and I felt at home the whole time. My salesman Wyatt Zong was very helpful and patient while I spent several months weighing the many cars I could buy. When I finally decided on a Honda Accord was ready to help me and the buying process ended up taking about an hour and I was out the door in my beautiful car. I always highly recommend this dealership and Wyatt to anyone looking for a used car.
alicia245/27/2015 09:56:43 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike
I recently purchased a Honda Accord here and I am so happy with how the process went. Test drive- great, wonderful help and step by step process. The price of the vehicle I was looking for was slightly higher than I had originally planned for, and when they tell you "no negotiating".... that REALLY means no negotiating. This was, however, the best possible find in comparison to all other dealerships and was well worth the price and more. Additionally, entire signing process took me a total of 5 minutes.
Jaya4/29/2015 03:42:14 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Alterbrando
Recently purchased a car here and I must say the service was great. I would definitely recommend anyone that's in the market for a used car stop in and ask for Mike!!! Unfortunately, prices were fixed and they were non negotiable.. Overall, it was a good experience.. Thanks
FlipnFly4/15/2015 09:21:24 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Wyatt
What a wonderful experience I had finding a replacement car after having an accident. Wyatt was professional and never pressured me to make a quick decision. I found exactly what I was looking for. I only wish I would have made Twin Pine my first stop. It would have saved me a lot of time. I would highly recommend them to anyone looking for a good pre-owned vehicle.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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