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Brubaker Chrysler Jeep

1020 Lititz AveLancaster, PA 17602
1-866-696-43311-866-696-4331
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

Brubaker Chrysler-Jeep is a certified DaimlerChrysler Five Star dealership with a huge inventory of high quality new and pre-owned vehicles. The team at Brubaker Chrysler ... Read more
Brubaker Chrysler-Jeep is a certified DaimlerChrysler Five Star dealership with a huge inventory of high quality new and pre-owned vehicles. The team at Brubaker Chrysler-Jeep believes that customer service means making your vehicle buying experience an enjoyable one. We'd like to thank you for considering Brubaker Chrysler-Jeep for your next vehicle purchase or service. We go the extra mile to earn the business of people who find us on the Web. Give us a try and see how well we perform!

Why You Should Buy a Used Car From Us

Brubaker Chrysler-Jeep is a certified DaimlerChrysler Five Star dealership with a huge inventory of high quality new and pre-owned vehicles. The team at Brubaker Chrysler ... Read more
Brubaker Chrysler-Jeep is a certified DaimlerChrysler Five Star dealership with a huge inventory of high quality new and pre-owned vehicles. The team at Brubaker Chrysler-Jeep believes that customer service means making your vehicle buying experience an enjoyable one. We'd like to thank you for considering Brubaker Chrysler-Jeep for your next vehicle purchase or service. We go the extra mile to earn the business of people who find us on the Web. Give us a try and see how well we perform!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
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Dealer Ratings

24-Month Overall Rating
  • 2.1
    Customer Service
  • 2.3
    Quality Of Work
  • 2.4
    Friendliness
  • 2.1
    Overall Experience
  • 2.6
    Price

Dealership Reviews

1 - 5 of 81 
abbymiller7177/09/2015 02:47:35 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeremy/Johnathan
I am having a small issue with my car insurance currently only due to the fact that myself and my mother are co-buy and co-buyer ( I have to insure her now no biggie just raises the prices- but when you go in looking to be buyer/co-signer and you find out its co-buyer/co-buyer because of your insurance your first thing to do is call the dealer. Well, I was just told today on the phone with Jeremy if my mother would have said I just want to be a co-signer he would have made it happen. Funny thing is my mother never talked to Jeremy she only spoke with Johnathan . Second, I called Citadel multiple times trying to get this figured out, come to find out Citadel only does Co-buyer/co-buyer loans ( which must of slipped there mind when they got the approval from that bank) Every time I called back and spoke with Jeremy in so many words called my mother a liar. Just talking in circles and yelling over me. Telling me if I call Citadel back its now just he said she said - Mine as well have said " I have your money and you drover off the lot I don't care about you anymore".. Pretty much become a used car dealer before you go talk to them because you need to know the lingo to get anywhere.
Love my Jeep7/09/2015 12:00:33 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeremy
I purchased a new Jeep here, Jeremy was very helpful in getting the exact Jeep I wanted with the options I wanted. Kept me up to date on the build process and made sure I was completely satisfied with the vehicle. Recently my dad purchased a used Jeep from here and also received the highest level of customer service. I would recommend Brubaker Chrysler Jeep to anyone looking for a new Jeep!
Dadof18yrold2/26/2015 03:40:00 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Bill Durkota and Jeremy
After finalizing the deal, which was to include the soft top in addition to the hard top that was on the jeep, the dealership and salesman did not honor what was agreed upon. They had the bag in the back of jeep for the hard top pieces and said that it was the soft top, so I had already driven off. Opened an investigation with the State authorities for Commerce, and they did nothing, not even a fine, even with the numerous email communications showing that the salesman had agreed it was part of the deal.. Salesman even admitted it to the State investigator. Most disappointing experience ever in buying a car. Save yourself the aggravation and buy from a dealership that honors what it promises!
momof16yrold5/26/2014 10:05:20 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jeremy Stout & Bill Duruka
Helped my son buy a car here. - $5400 2 days in - car shuts off while he was driving - entering a busy road 1 week in - car was leaking oil Found out from our mechanic its a cracked head gasket. - Brubaker told us tough luck - pay $3000 more & we will try to fix 3 weeks in - car - windshield wipers break (they replaced the windshield b4 we bought it bc of a big crack in it) - wanted to say it was our fault but ... After 3 - yes 3 - service appts & 2 incidents of wipers stopping & not working - we think they MAY be fixed 3months in - Now we find the trunk leaks We have had horrible customer service This dealership has put us in harms way! I have contacted state attorney general & hope others will do the same - the more complaints the better result for everyone
apsume3/27/2014 03:34:09 PM
2.7
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mike Mumma
On 4/26/14, we drove from West Chester, PA to test drive (and possible purchase) a 1999 Jeep Wrangler. We had been in contact with the salesman on and off though the day to be sure the vehicle was still available. We arrived at the dealer at 8PM and Mike (our salesman) had the Jeep ready for the test drive. My son drove the vehicle with Mike while I waited in the showroom. About 5 minutes after they left for the test drive, another customer had come in to talk to another salesman (he had been in earlier in the day to see the Jeep). He came back for his son to test drive the Jeep. Because of where I was sitting in the showroom, I heard most of their conversion. They were discussing possible financing when the salesman pointed in my direction and indicated that I was a prospective buyer (and basically told his customer to speak softer in order for me not to hear what he was going to say next). He told the gentleman that if he wanted the Jeep, he would need to put a deposit down right away. When my son and Mike came back from the test drive, they pulled the Jeep into one of the bays so we could see the Jeep in the light. As we were inspecting the vehicle, the son of the other customer followed us into the bay to also inspect the Jeep. I felt like we were at the auto auction!!! After we completed the inspection, we started to discuss price and decided that we would purchase the Jeep. I went out to my truck to get the insurance document and checkbook (we were paying cash). When I came back into the showroom, the sales manger was standing with my son and Mike, telling them that they received a deposit from the other buyer (while we had the keys and were negotiating the sale!!). I will say that our salesman (Mike Mumma) was very good. I will not go back to Brubaker Motors though.
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