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Chevrolet 21

1100 Hellertown RoadBethlehem, PA 18015
1-877-382-69551-877-382-6955
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

For our Chevy 21 guests, our Internet Department is dedicated to helping you purchase the right vehicle at the best price. Our end goal is not only to assist you in purc ... Read more
For our Chevy 21 guests, our Internet Department is dedicated to helping you purchase the right vehicle at the best price. Our end goal is not only to assist you in purchasing the right vehicle at the best price, but to develop a relationship of trust that involves making you "A TOTALLY SATISFIED CHEVY 21 CUSTOMER FOR LIFE!" In order for this relationship of trust to happen, we need to make your shopping & purchasing experience the best possible, as well as keep doing the big and little things right! "Chevy 21 Customer Service" also means making your vehicle buying experience as easy, stress-free and enjoyable as possible from your first contact with our dealership thru to "after the sale service & support".

Why You Should Buy a Used Car From Us

For our Chevy 21 guests, our Internet Department is dedicated to helping you purchase the right vehicle at the best price. Our end goal is not only to assist you in purc ... Read more
For our Chevy 21 guests, our Internet Department is dedicated to helping you purchase the right vehicle at the best price. Our end goal is not only to assist you in purchasing the right vehicle at the best price, but to develop a relationship of trust that involves making you "A TOTALLY SATISFIED CHEVY 21 CUSTOMER FOR LIFE!" In order for this relationship of trust to happen, we need to make your shopping & purchasing experience the best possible, as well as keep doing the big and little things right! "Chevy 21 Customer Service" also means making your vehicle buying experience as easy, stress-free and enjoyable as possible from your first contact with our dealership thru to "after the sale service & support".

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.3
    Quality Of Work
  • 4.6
    Friendliness
  • 4.0
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 52 
hanswagner6/27/2014 03:17:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Joe
It so easy to schedule service via email. I am notified when needed and my appointment is confirmed by an actual person. The service managers get it right when I describe my needs, call me back promptly to discuss the car, and get done quickly if I am waiting. I get shuttled home/office if I can't wait. Great service, great people, and a great car equal my total satisfaction. Hans Wagner
thrilled_buyer5/30/2014 07:54:43 AM
3.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Dave Baranauskus, Bryan Douge
Chevy21 contacted me after hearing about me from an internet form I filled out related to financing. They seemed stressed to get me into the dealership ASAP, which was fine, but things were a little bit chaotic when I initially arrived. They needed a paper copy of financing requests to be filled out even though I had been quoted an interest rate already by them that morning. And then once Dave was briefed on my troubled credit, the conversation became very much more about what they wanted to sell rather than what I really wanted to buy. I really enjoyed talking with Dave, and he was extremely knowledgeable about the car models, and did a great job of highlighting features I really didn't know anything about. There were a couple of problems with the overall experience, though. For one, it was disconcerting to be completing a test drive in a car with a check engine light on. For another, in the era of smartphone internet access, it might not be wise to omit details about major recalls on the model and year you're trying to sell to a customer. At the end, Dave brought me information on the financing for the used car that they got me approved for, but no information on the new one I had also been interested in. When I didn't sign immediately on the dotted line or agree to put down a deposit to hold the car while I decided, or take it on an extended test drive home for my husband to see it, he brought in Bryan from finance. Maybe there are customers out there who appreciate this technique of bringing in extra people to the conversation, but I'm not one of them, even though I really enjoyed talking with Bryan. He made it pretty clear immediately that the offer I was looking at was not the best they could do and asked for input into what would need to be different to push that particular car to the top of the list. I gave answers, and promised honestly and earnestly that I would let them know, but the whole thing felt sort of cheesy and like I was being manipulated. In contrast, my experience at the dealership where I actually made my purchase was phenomenal and extremely laid back, and the whole staff had worked to get me great financing, a car I really wanted, and to communicate every piece of information to everyone I would be interacting with as I went through the chain of staff. Chevy21 might want to consider doing the same. While Dave handled it gracefully, it felt a little disingenuous that I had been told first thing in the morning that they could get me great financing as a lure into the door, but when I showed up at the dealership Dave didn't even have the information that I had submitted. Overall, I was definitely left with the impression that they cared more about making a sale, any sale, to whomever, than they did about making sure I ended up in a car that was the best possible fit.
dlenoir5/10/2014 03:38:47 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ron ,Charlie, Karen & Anthony
I just want to say a big "Thank You" to Chevy 21 for such an easy transaction during the purchase of my brand new 2014 Equinox. The sales staff and the managers that I worked with were very patient and worked hard to help me get the car I wanted at the car payment I needed to be at. I love my new car and I would recommend Chevy 21 to all my friends and family for your next new or pre-owned vehicle purchase.
EBurghoffer3/02/2014 12:17:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Matthew D Cautilli (Advisor), Matthew Foulke (Technician)
A big thank you to your service team for reminding me that I had forgotten to have my inspection done as it was overdue a few months. During the course of having my vehicle in for a standard oil change service the inspection procedure was also completed and I am very satisfied with the friendly and courteous service provided by your team at Chevy 21. Thanks again Sincerely Eric J Burghoffer
johnrickett2/12/2014 04:42:05 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:jim
I bought my car from them and have all my service done with them. I looked at every Chevy dealership with in 50 miles this is the best one I have found. They gave me and unbeatable price on my car, They never ask to do extra work that is not needed when I bring it in for service. They always give me every discount I can get whether I know about the promos or not. They are Good honest people, and they treat you right. That is why I gave them the highest rating. I will not go to another dealership. I drive 40 minutes one way just so I can deal with them.
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