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Chevrolet 21

1100 Hellertown RoadBethlehem, PA 18015
1-877-382-69551-877-382-6955
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

For our Chevy 21 guests, our Internet Department is dedicated to helping you purchase the right vehicle at the best price. Our end goal is not only to assist you in purc ... Read more
For our Chevy 21 guests, our Internet Department is dedicated to helping you purchase the right vehicle at the best price. Our end goal is not only to assist you in purchasing the right vehicle at the best price, but to develop a relationship of trust that involves making you "A TOTALLY SATISFIED CHEVY 21 CUSTOMER FOR LIFE!" In order for this relationship of trust to happen, we need to make your shopping & purchasing experience the best possible, as well as keep doing the big and little things right! "Chevy 21 Customer Service" also means making your vehicle buying experience as easy, stress-free and enjoyable as possible from your first contact with our dealership thru to "after the sale service & support".

Why You Should Buy a Used Car From Us

For our Chevy 21 guests, our Internet Department is dedicated to helping you purchase the right vehicle at the best price. Our end goal is not only to assist you in purc ... Read more
For our Chevy 21 guests, our Internet Department is dedicated to helping you purchase the right vehicle at the best price. Our end goal is not only to assist you in purchasing the right vehicle at the best price, but to develop a relationship of trust that involves making you "A TOTALLY SATISFIED CHEVY 21 CUSTOMER FOR LIFE!" In order for this relationship of trust to happen, we need to make your shopping & purchasing experience the best possible, as well as keep doing the big and little things right! "Chevy 21 Customer Service" also means making your vehicle buying experience as easy, stress-free and enjoyable as possible from your first contact with our dealership thru to "after the sale service & support".

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.7
    Quality Of Work
  • 4.1
    Friendliness
  • 3.4
    Overall Experience
  • 3.6
    Price

Dealership Reviews

1 - 5 of 54 
QuadriderMX3/21/2015 09:49:51 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Anthony Luizza
Having purchased over 7 Brand new cars from 5 different dealerships, Chevy 21 is by far the worst dealership I've ever dealt with.. And I didn't even buy a car from them (Thank God)!! Let me explain my experience: Feb. 2015, they had a 2011 Inferno Orange low mile Chevy Camaro listed on cars.com for a reasonable price. No actual pictures, no detailed information, just miles and price. On a whim, I called for more information. They connected me to a salesman named Jeff who was somewhat uneducated on this car, and said he would need to look into it before he could give me more info. Few hours later, Jeff called me back and informed me the car listed was the Owner of Chevy 21's own personal car, and they listed it to see if he would get any bites. Then they reverted me to another Salesman named Anthony Luizza who was now handling this car. I requested some actual pictures which they gladly sent. The car listed was exactly everything I've been looking for in my 3 month search. Living 400 miles / 9 hours away, and with 4 & 2 year old toddlers, I knew it wouldn't be an easy endeavor purchasing this vehicle, but it was EXACLTY what I've been looking for. So I made a fair offer of $1,900.00 less than listed price which the owner immediately rejected. A week later, I made another offer $900.00 less than listed price which the owner quickly rejected again. After 2 weeks, I decided I loved this car so much; I made an offer of the FULL LISTED PRICE, which he accepted a few days later. Upon accepting my offer, I gave the salesman my credit card number over the phone and I gladly agreed to a $500.00 good faith deposit until I could make the trip to pick up the car. I requested more pictures, and a final purchase price minus down payment and deposit (for my lender), plus some more specific car details before I made this huge commitment. Throughout the week I received one or two sentence response emails, unanswered phone calls, and just overall unprofessionalism. Anthony finally sent me a purchase order to sign, with the final numbers only reflecting a $500 deposit even though I clearly stated multiple times I was going to put an additional $2,000.00 down. Regardless, I informed him multiple times I would be coming the weekend of 3/20/15 to sign and pick up this car. My lender reached out to him, got all the information they needed, and completed my loan. Now the check was cut, I just had to go pickup the car and give Chevy 21 my additional $2k. Mind you, at this point I've never even seen or test drove this vehicle. Unfortunately on 3/15/15 my Grandfather un-expectantly passed away and his Funeral mass was on 3/20/15. I apologized, and informed Anthony that I couldn't make it the weekend of 3/20/15, but was still 100% committed to buying this car, and rescheduling the pickup for the weekend of 4/3/15. I even offered to give them my additional $2,000.00 credit card down payment in good faith that I still wanted this car! Per email On 3/16/15 I was told the weekend of 4/3 was ok. On 3/19/15 I received an email from Anthony stating they reached out to Pennsylvania DOT and couldn't retail this car because THE OWNER REMOVED THE CATALYTIC CONVERTER and it would be "too much of a liability"!! I called, texted, AND emailed Anthony immediately... He finally EMAILED a few hours later saying the cars computer was flashed to the adjusted exhaust and they can't sell it, and ending "I am sorry"!! He wouldn't even call and speak to me ON 3/20/15, THE VERY NEXT DAY.... THE CAR WAS NOW LISTED ONLINE FOR $6,000.00 MORE THEN THE ORIGNAL PRICE THEY WERE ASKING!!! ARE YOU F'IN KIDDING ME!?! Really, this is how you operate? Very Shady, Very unprofessional, and overall extremely unethical.This is not how a business should operate, and I wouldn't be the least bit surprised if they go belly up. Even though this car was everything I wanted, I'm very blessed by God I didn't conduct business with them. I will continue to look for my Camaro, happy that I didn't give my hard earned money to this joke of a dealership with an EXTREMELY GREEDY OWNER!!
Jeepfan12/21/2014 01:06:23 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:None
I do not want to come off as the typical angry, selfish customer that you may be used to seeing review places like this. Understanding that reviews are often polarized (either really bad or really good), I will give my honest account of the dealings I experienced. I found a vehicle I wanted to look at via Cars.com. This was a used Jeep that had the features and milage that I was looking for. When I showed up, I was greeted cordially by a dealer and assisted in getting the vehicle to view and test drive. When I decided to purchase the vehicle, the paperwork was drawn and a price was negotiated without issue. The salesman even explained the tires for life program, which I was excited for. I explained that I would not be able to come to the dealership for the rotations, but the salesman stated it wouldn't be an issue, as long as I kept records of the maintanence. The problems came later, when I returned home. I live in Maryland and had stressed that the vehicle would be required to pass the inspection there. I was promised it would. When it did not pass, I contacted the dealership and was given the runaround for some time before I finally got someone who could help. I was told to take the vehicle to an authorized repair facility and get an estimate, which I did. The total came to a little over $1100. I sent that invoice to the dealership and once again, received grief and the runaround. After having to threaten to return the vehicle, they finally cut a check for the repair facility. I got the repairs done and then, a day before my temporary tag expired, I finally got my permenant plates. I was relieved to be done with this dealership...or so I thought. Fast forward to a few years later when I needed tires. I called up the dealership to speak with the salesman I had purchased my Jeep from to try to get an idea of what they would need for an appointment to get the tires replaced. I was told that the salesman no longer was employed there and that I would be unable to get the tires replaced because I had not had all the maintenance done at their facility. I elevated my complaint to a floor manager and was told I would be called back regarding my concern. I waited 2 weeks before I called back requesting when I might receive a return phone call. They had NO IDEA what I was talking about. I assumed my concern was likely in the trash on a crumbled-up sticky note. I cannot speak to their managers in regards to issues like mine since I did not ever get to speak to one, but I will NEVER purchase a vehicle there again and I don't recommend YOU do either. They don't stand behind their promises and look for any opportunity to go back on their word. Find a reputable dealership that will do right by you. There has to be some left out there!
hanswagner6/27/2014 03:17:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Joe
It so easy to schedule service via email. I am notified when needed and my appointment is confirmed by an actual person. The service managers get it right when I describe my needs, call me back promptly to discuss the car, and get done quickly if I am waiting. I get shuttled home/office if I can't wait. Great service, great people, and a great car equal my total satisfaction. Hans Wagner
thrilled_buyer5/30/2014 07:54:43 AM
3.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Dave Baranauskus, Bryan Douge
Chevy21 contacted me after hearing about me from an internet form I filled out related to financing. They seemed stressed to get me into the dealership ASAP, which was fine, but things were a little bit chaotic when I initially arrived. They needed a paper copy of financing requests to be filled out even though I had been quoted an interest rate already by them that morning. And then once Dave was briefed on my troubled credit, the conversation became very much more about what they wanted to sell rather than what I really wanted to buy. I really enjoyed talking with Dave, and he was extremely knowledgeable about the car models, and did a great job of highlighting features I really didn't know anything about. There were a couple of problems with the overall experience, though. For one, it was disconcerting to be completing a test drive in a car with a check engine light on. For another, in the era of smartphone internet access, it might not be wise to omit details about major recalls on the model and year you're trying to sell to a customer. At the end, Dave brought me information on the financing for the used car that they got me approved for, but no information on the new one I had also been interested in. When I didn't sign immediately on the dotted line or agree to put down a deposit to hold the car while I decided, or take it on an extended test drive home for my husband to see it, he brought in Bryan from finance. Maybe there are customers out there who appreciate this technique of bringing in extra people to the conversation, but I'm not one of them, even though I really enjoyed talking with Bryan. He made it pretty clear immediately that the offer I was looking at was not the best they could do and asked for input into what would need to be different to push that particular car to the top of the list. I gave answers, and promised honestly and earnestly that I would let them know, but the whole thing felt sort of cheesy and like I was being manipulated. In contrast, my experience at the dealership where I actually made my purchase was phenomenal and extremely laid back, and the whole staff had worked to get me great financing, a car I really wanted, and to communicate every piece of information to everyone I would be interacting with as I went through the chain of staff. Chevy21 might want to consider doing the same. While Dave handled it gracefully, it felt a little disingenuous that I had been told first thing in the morning that they could get me great financing as a lure into the door, but when I showed up at the dealership Dave didn't even have the information that I had submitted. Overall, I was definitely left with the impression that they cared more about making a sale, any sale, to whomever, than they did about making sure I ended up in a car that was the best possible fit.
dlenoir5/10/2014 03:38:47 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ron ,Charlie, Karen & Anthony
I just want to say a big "Thank You" to Chevy 21 for such an easy transaction during the purchase of my brand new 2014 Equinox. The sales staff and the managers that I worked with were very patient and worked hard to help me get the car I wanted at the car payment I needed to be at. I love my new car and I would recommend Chevy 21 to all my friends and family for your next new or pre-owned vehicle purchase.
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