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Tunkhannock Chrysler Dodge Jeep RAM

509 Hunter HwyTunkhannock, PA 18657
1-855-835-77141-855-835-7714
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Become a part of the Auto Mart Army! See why our army of customers tell their friends they'd be NUTS not to buy their car, truck or SUV at Tunkhannock Auto Mart, or feel ... Read more
Become a part of the Auto Mart Army! See why our army of customers tell their friends they'd be NUTS not to buy their car, truck or SUV at Tunkhannock Auto Mart, or feel free to call, email, chat, or stop in today. Good friends are hard to find, but think of us as your friend in the car business!!!

Why You Should Buy a Used Car From Us

Become a part of the Auto Mart Army! See why our army of customers tell their friends they'd be NUTS not to buy their car, truck or SUV at Tunkhannock Auto Mart, or feel ... Read more
Become a part of the Auto Mart Army! See why our army of customers tell their friends they'd be NUTS not to buy their car, truck or SUV at Tunkhannock Auto Mart, or feel free to call, email, chat, or stop in today. Good friends are hard to find, but think of us as your friend in the car business!!!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 284 
Hawk_17846/15/2015 03:28:38 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Matt Kerr
I recently bought a 2013 dodge dart from this dealership. Had 30,000 when I purchased it. In less than 3000 miles I have had the following issues. Loose center console, Bad instrument cluster, broken sun visor, a miss or bucking under moderate acceleration and a clutch/ transmission noise. They could not find an issue causing my miss fire so I was told it is normal vehicle operation. I have never owned a car that would "buck" under normal operating conditions so knowing that at this point I would be beating a dead horse I said fine I will find it myself. Lastly the clutch. I took the service manager for a ride and duplicated the noise I was hearing. After one week I am told that it would be almost $600 in just labor for them to take the clutch out and look to see if something is worn. It would also be a few hundred more for parts if there is a problem. None of which is covered under factory Chrysler or my purchased extended warranty. So basically I spent 15k on a car that I got 2000 miles out of before it needs $1K in serious repairs. I feel I have been taken advantage of by both Tunkhannock auto mart and Chrysler.
Tunkhannock Auto Mart responded to this review
6/30/2015
Hello, We are very sorry about your experience. Please know it is never our goal to leave a customer feeling dissatisfied. We believe our positive reviews are evidence of this fact. Wear on a clutch is not visible, like it would be on a brake pad. The only way to see if the clutch had a problem that would be covered by warranty is to take it apart. We understand that you did not feel completely comfortable doing this. It's our goal to be able to help everyone but sometimes we are limited from doing so. As Bill our Service Advisor explained, if it was an issue with the flywheel the cost would be covered, but not if it is normal wear and tear and the only way to find the answer was to spend the $600. We know you invested a lot of time in the process and we feel badly about this situation. Best Regards, Linda Kane Digital Marketing Manager Tunkhannock Auto Mart Dodge Ram Chrysler Jeep
Beth6/12/2015 02:07:40 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bill
I had 2 recalls on my 2002 Jeep liberty and as I needed it for work the next day I explained that to Bill (an employee ) and he told me if I dropped it off the night before it would be done the next morning @11:30 as the recall was only 3-4 hours. I called at 1:00 pm and much to my di9smay the manager said it wasn't even in the shop yet and they would try and get it done by 4pm. I now have missed a work opportunity and must get a ride Saturday morning so I can get to work. I went out of my way to drop it off the night before and now I stand to lose 2 days work as well as being inconvinienced. Very poor service and rude behavior of service dept.
Tunkhannock Auto Mart responded to this review
6/30/2015
It's our goal to be able to help everyone but sometimes our efforts to please do not turn out the way we intended. Because of Bill’s enthusiasm to assist you, he took your request over the phone for the night drop off believing you would fill out the envelope. When you dropped off your vehicle there was no signature or requested promise time on the drop off envelope, which caused confusion. Your vehicle was ready that day for pick-u, but not at the time that was discussed. This type of situation has never happened before; we have put a new process in place Thank you for bringing this to our attention so we can be sure this does not happen again. Please accept our sincere apology. Best Regards, Linda Kane Digital Marketing Manager Tunkhannock Auto Mart Dodge Ram Chrysler Jeep
T.REX - JEEPSTER6/08/2015 03:54:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Eddie Schwarztrauber
Dealership is all good. Eddie found me just what i wanted. Same day service. Dealership is all good. Eddie found me just what i wanted. Same day service.
Tunkhannock Auto Mart responded to this review
6/25/2015
Thank you for your review! We are so glad Eddie provided you with a great experience and exactly what you wanted. Please call us if there is anything we can assist you with.
Timmy422 6/08/2015 01:40:57 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Eddie Schwarztrauber
Could not be any happier with the service and the help that Eddie Schwartztrauber gave me to get me in to my new Jeep Patriot also everyone there is very nice and not pushy sells men that just want to take your money very relaxing environment would recommend to anyone looking to get a new vehicle to check them out
Tunkhannock Auto Mart responded to this review
6/25/2015
We are so happy you took the time to tell us about your positive and relaxing experience with Eddie! Congrats on your new purchase! Please call us if there is anything we can assist you with.
rdzaruta6/04/2015 10:55:09 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Eddie Schwarztrauber
My wife and I had a great experience purchasing a new car. Laid back, customer-centered sales approach. I will be certainly be making another trip back to Tunk Auto Mart.
Tunkhannock Auto Mart responded to this review
6/25/2015
Thank you for the review! We are so pleased to hear you had such a positive and enjoyable experience working with Eddie. As always, if you ever need anything, or have any questions in the future, call us! We will be happy to assist you!
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