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Thompson Toyota

122 W. Swamp Rd.Doylestown, PA 18901
1-866-919-47481-866-919-4748
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
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Why You Should Buy a Used Car From Us

Since 1969, our success at The Thompson Organization has been built upon our commitment to customer service and excellence. Jack Thompson opened the first local Toyota de ... Read more
Since 1969, our success at The Thompson Organization has been built upon our commitment to customer service and excellence. Jack Thompson opened the first local Toyota dealership in 1969, and with hard work and perseverance, additional dealerships were acquired BMW in 1986, Lexus in 1989, Scion in 2004, and Volkswagen, Porsche and Audi in 2010. We are proud to provide unsurpassed values on the best new and used vehicles today - all backed by service and parts teams dedicated to assuring our customers' continued satisfaction. When you purchase your next vehicle from us, you'll be treated with courtesy and respect by our friendly, knowledgeable salespeople who genuinely care about your concerns. With over 40 years in business, the main goal of The Thompson Organization has always been to provide excellence in automotive sales and service. Our original motto has remained the same throughout all these years "We won't meet your automotive needs, we'l
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 162 
HighlanderGeorgulis8/15/2016 09:26:09 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tim Earles
We went in to look at a used Honda Pilot back in March of 2016 (sorry this review is late!). Our salesman was Tim Earles, who was highly recommended from a friend. We would not have thought to go to Thompson without this recommendation (we thought we wanted a Pilot and didn't put thought into any other SUVs). Tim was fantastic from the very beginning. We went for a test drive in the Pilot and there was something we weren't crazy over - he didn't pressure us, just accepted that we didn't like it and then waited for us to suggest what we wanted next. We didn't want to just leave - Toyota is such a great brand, why were we only interested in Honda?! So we asked to look at used Highlanders. We ended up really liking one, but went home to think about it. The next morning we decided we wanted a new Highlander, so I called up Tim and let him know. Not once had Tim ever tried to push a new Highlander on us. He let us lead and only make decisions we were extremely comfortable with. So, the following day or two he guided us through the purchase of a new Highlander that was only about $2k more than the used one we had been interested in. We highly recommend Tim as a salesman. We have already talked about going back for all future SUVs and would go to Tim first. Quality of SUV... better than we expected by a long shot. We bought a beige interior, something that made me nervous, and it's been upholding very well. Stains come right off and even our toddler hasn't been able to stain it. We love how it rides, and the gas mileage is better than the Pilot. AWD, third row of seats, not sure what more you can ask for. Won't ever look for another dealer. The price was better than we expected as well (of course it depends on the package you want). Service... every time we've taken it in (only once or twice for regular maintenance), it has been a joyful experience. My husband brings work and sits in the awesome waiting area. You feel like a client here, not a customer. Car has been in perfect condition after all work. My husband loves that they wash your car after all service.
Thompson Toyota responded to this review
8/22/2016
Thank you so much for this wonderful review! We are thrilled to hear that you had such a great experience with Tim and our dealership. Enjoy your Highlander and welcome to the Thompson family!
cavecc.bills@gmail.com7/26/2016 03:17:32 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jim ??
First, Thompson Toyota is a unique place as it is modernized with extensive free WIFI \ monitors to know your status / TVs / free coffee,water,food. But to partially fund these nice elaborate expenses for customer waiting area, etc., they charge top dollar on services. One recent meeting: a defective passenger visor (cheap plastic type) that was deemed 'defective' and given extended warranty coverage for free (7 year after purchase date). I thought Thompson toyota replaced it along with my drivers side visor back in 2014 but did not. So now, my passenger visor needed to be replaced for same 'defective' issue and I am out of pocket $95! (and that includes a discount from the $110!)! Toyota has not budged for reversing the cost to me (reimbursing) even though they potentially botched doing it in 2014
Thompson Toyota responded to this review
7/27/2016
We apologize for any miscommunication that may have occurred during your most recent visit. We reviewed your records and found that the entire visor assembly was replaced in July of 2014, as outlined by Toyota. At your most recent visit, we replaced the entire visor assembly again - this time at a discounted price, as you were unfortunately out of the warranty extension period. Please feel free to contact me at 215-489-0100 x2128 with any further questions. Sincerely, Steve Zdunczyk
camry xse shopper7/01/2016 01:48:14 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Joe Spallone, Kevin Hamilton, Steve Tagye
We put our car request in thru truecar, they posted the exact vehicle we wanted. In subsequent contact, we arranged a test drive. They promised to have the vehicle in front for us to test drive. Next day when we came in...oh there was a mistake/miscommunication, the vehicle we promised to have here for you to see is not here, how about they show some other cars they had. Foolishly we agreed to look at the other cars and do test drives since we were already there. Their inventory is minuscule. The vehicle we ultimately wanted, a v6 xse, black/black was not available, in fact not even a v4 was present. They promised to get us the exact vehicle we wanted, we negotiated the price, they even had us sign off on an order purchase form (which were not countersigned by them nor had any vin # listed).. They gave us a printout of the car we half thought we had already purchased...half a week later, still no car, the Toyota rebate had expired and the only car they did find had a complete different and unacceptable interior color. Basically these guys were selling us a car they didn't have, wasting our time with their stupid hard sell tactics and penny ante b.s.
Thompson Toyota responded to this review
7/27/2016
camry xse shopper - We would like to speak with you about your experience and have left several messages on your voicemail. Please contact us at your earliest convenience at 215-345-9460 x2153.
Ckneves6/26/2016 02:06:19 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tim Earles
From the first contact with our salesman, Tim Earles, to tje delivery of our new Prius, we had an excellent experience. We have bought many cars at Thompson over the past 25 years (all good experiences); Tim demonstrated knowledge of his cars and could answer every question we had. Moreover, he listened to our needs and helped us find the vehicle that was the best fit. He was friendly, consciencious, and diligent. It was far and away the most pleasant experience wehave had in purchasing a new car. Tim is clearly ideally suited to his profession and is a great asset to Thompson!
Thompson Toyota responded to this review
8/01/2016
Thank you so much for taking the time to tell us about your experience with Tim - and for your loyalty to Thompson. We hope you're enjoying your new Prius!
Sebasitan H.6/22/2016 08:19:50 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tim Earles
Thompson Toyota has been an amazing experience. They were my first stop when looking for a new car, and outperformed every other place I visited in terms of knowledge, hospitality, and responsiveness. I had the pleasure to meet Tim Earles, who helped me through every step of the way, answered all of my emails and phone calls immediately, and he was able to assure me that my first new car would be perfect for what I wanted. I couldn't be more happy with the services he and Thompson Toyota provided me. A week after my purchase I had a minor display error that went away by restarting the car. I immediately called Tim, and he told me bring it in. He was there to meet me when and reassure me that it would be solved. I cannot express the volumes that that spoke for his character. Getting a loaner car was a breeze, and getting my car back was even easier. This dealership went above and beyond all expectations and other dealership experiences that I've seen. I would recommend them to anyone, and I will absolutely be back for my next new car.
Thompson Toyota responded to this review
8/01/2016
Sebastian - we are so happy to hear about your experience here. Tim is an integral part of our team and we're thrilled that he was able to help you find the right vehicle. Welcome to the Thompson family!
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Thompson Toyota : Doylestown, PA 18901 Car Dealership, and Auto Financing - Autotrader