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Tom Masano Ford Lincoln

1600 Lancaster AveShillington, PA 19607-1544
1-877-636-59881-877-636-5988

Services and Amenities

  • Service Centers
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

MASANO FORD LINCOLN IS EXCITED TO ANNOUNCE OUR EASY FINANCE PROGRAM. WE STOP AT NOTHING TO GET YOU APPROVED! CALL SALES AT 1866-237-8703 FOR MORE INFORMATION AND TO SCHED ... Read more
MASANO FORD LINCOLN IS EXCITED TO ANNOUNCE OUR EASY FINANCE PROGRAM. WE STOP AT NOTHING TO GET YOU APPROVED! CALL SALES AT 1866-237-8703 FOR MORE INFORMATION AND TO SCHEDULE AN APPOINTMENT

Why You Should Buy a Used Car From Us

MASANO FORD LINCOLN IS EXCITED TO ANNOUNCE OUR EASY FINANCE PROGRAM. WE STOP AT NOTHING TO GET YOU APPROVED! CALL SALES AT 1866-237-8703 FOR MORE INFORMATION AND TO SCHED ... Read more
MASANO FORD LINCOLN IS EXCITED TO ANNOUNCE OUR EASY FINANCE PROGRAM. WE STOP AT NOTHING TO GET YOU APPROVED! CALL SALES AT 1866-237-8703 FOR MORE INFORMATION AND TO SCHEDULE AN APPOINTMENT

Languages Spoken

  • Español

Dealer Disclaimer

WE AT TOM MASANO F0RD LINCOLN VALUE OUR CUSTOMERS. WE OFFER LIFETIME PA STATE INSPECTIONS AND OIL CHANGES, AS WELL AS SHUTTLE SERVICE, COURTESY CAR WASH AND FOR LINCOLN O ... Read more
WE AT TOM MASANO F0RD LINCOLN VALUE OUR CUSTOMERS. WE OFFER LIFETIME PA STATE INSPECTIONS AND OIL CHANGES, AS WELL AS SHUTTLE SERVICE, COURTESY CAR WASH AND FOR LINCOLN OWNERS A COURTESY CAR* FEEL FREE TO CALL OUR SALES DEPARTMENT AT 1-877-866-6272 TO SET UP AN APPOINTMENT.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 173 
DUFFY14896/08/2016 11:26:51 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Steve
The service department here is awful. My fiancé and I bought an Edge here last year. We chose to buy from a local dealership for the "peace of mind" that they would take care of us with future servicing of the vehicle. Unfortunately this will not be the case. This past weekend was the last strike and we will not be bringing any more vehicles back to this dealership. Here are summaries of our last three trips to Tom Masano Ford's Service Center. Strike 1 - We took our explorer in for inspection and I was told the rear brakes had passed inspection. I get a call the next day for pick up and they stated they had made a "mistake" and accidentally put on new rear brakes and rotors and I ended up having to pay the bill for brakes that were not needed. After leaving the dealership I had noticed the ebrake was stuck on the whole time back to my house (no the ebrake pedal was not engaged). I had to drive the explorer all the way back (25 minutes one way) and the service department had to re-adjust the whole assembly to disengage the p-brake. Strike 2 - took the Edge in for its first oil change and it was overfilled a half of a quart. I had to get it redone so no damage was done to the engine. Last mistake - took the Edge into the service department this past weekend for an oil change and asked them to look at the rear brakes as they had been rubbing. I was told via phone the brakes were taken off and put back on. They stated they test drove the vehicle and didn't hear anything. When my fiancé got in the car to drive it home she got ten feet from the parking spot and the brake pedal went down to the floor, she could not stop and brake fluid was spraying everywhere. Apparently the mechanic jammed the caliper against the rotor without pushing the piston all the way back and the seal had cracked causing catastrophic damage to the rear brake. This could have led to a serious injury and we were very lucky to catch it before entering the main highway. I have no trust with this service department any longer so I am forced to look elsewhere for our vehicle servicing. Very upsetting and downright scary that a service department can perform so many mistakes.
hshayshan4/08/2016 08:14:18 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Pete Morrotto
Went car shopping last Saturday to look for a new vehicle. We were greeted by Pete Morrotto who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and he answered all our questions patiently. Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, salesman like Pete delivers an incredible service and gives a very pleasant experience.
timmy2/27/2016 09:00:39 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:jim a
sales person jim a was outstanding. helped take care of my mother while we were looking at the car i wanted. jim got me the best deal of a lifetime.
Ada11/23/2015 09:27:15 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Pete Morroto
I had a very good experience buying the car. Pete was helpful in pointing out to me the differences between cars. Did not feel pressured at all,
Billie11/15/2015 03:37:34 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Pete Morrotto. A 5 star in my book.
I highly recommend visiting Tom Masano Ford. Even if you aren't planning to buy right away at least let a salesperson show you a car to fit your needs. Ask for Pete Morrotto by name and you will not be disappointed. Pete did not push us at all. I asked a million questions about different cars and he listened to what I wanted for my personal needs in a car. Low and behold, after a few days later and deciding to go back and get the car I wanted. He searched the Internet and found exactly what I wanted and in a day. I purchased it and could not be more pleased. Wow! I love my new car, it has exactly what I asked for plus extras that give it that final touch! Before you go anywhere to look, make sure your first stop is this place. You won't be disappointed !
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Tom Masano Ford Lincoln : Shillington, PA 19607-1544 Car Dealership, and Auto Financing - Autotrader