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Newark Toyota World

230 E Cleveland AveNEWARK, DE 19711-5402
1-888-892-70331-888-892-7033
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Newark ToyotaWorld! Whether you're in the market for a new or used Toyota car, truck, or SUV, need Toyota parts or seek Toyota service and repair, our Delaware ... Read more
Welcome to Newark ToyotaWorld! Whether you're in the market for a new or used Toyota car, truck, or SUV, need Toyota parts or seek Toyota service and repair, our Delaware Toyota dealership is always here for you. Open seven days a week, Newark ToyotaWorld goes above and beyond to make sure we're ready to meet all of your automotive needs and we strive to set a new standard when it comes to customer satisfaction.

Why You Should Buy a Used Car From Us

Welcome to Newark ToyotaWorld! Whether you're in the market for a new or used Toyota car, truck, or SUV, need Toyota parts or seek Toyota service and repair, our Delaware ... Read more
Welcome to Newark ToyotaWorld! Whether you're in the market for a new or used Toyota car, truck, or SUV, need Toyota parts or seek Toyota service and repair, our Delaware Toyota dealership is always here for you. Open seven days a week, Newark ToyotaWorld goes above and beyond to make sure we're ready to meet all of your automotive needs and we strive to set a new standard when it comes to customer satisfaction.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 2.2
    Customer Service
  • 2.3
    Quality Of Work
  • 2.5
    Friendliness
  • 2.0
    Overall Experience
  • 2.3
    Price

Dealership Reviews

1 - 5 of 68 
James Simpson12/30/2014 07:35:36 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jeff Turner
I bought a 2013 Prius Two from Newark Toyota World and was so happy at first. After a few days I noticed that my car was infested with ants. I took the car back to the dealer and they told me they would find me a new car as soon as possible. After a week I brought the car back and they had a new one for me. I told them that I had already put 1,000 miles on the car and they decided to change their minds and negotiated with me about keeping the same vehicle. After some time they decided to give me an extended warranty on the Hybrid Traction Battery. This was pretty cool of them but not the original promise. After negotiating the initial sale of the car I was told verbally that the car would get an oil change every 5,000 miles under the Toyota care plan. Turns out it's actually every 10,000 miles. They told me there was no way to do it every 5,000 (which is fine since the oil is synthetic, but there you have it - another broken promise). I even went back to sales to see why I was told that and the man I spoke with said was nothing he could do either. After having my car through the summer I realized it was great and an awesome vehicle to own. Winter came and a strange thing started to happen in the morning during a cold start. The car would shake like the gas engine and the electric motor were fighting for the torque and it was very violent for the first 10 seconds of the car starting. This happened at least 4 times. This was unlike anything I have ever experienced, especially in a brand new car. I called service and they told me to bring it in to see if they could get it to repeat the issue. It didn't do it when I brought it in and I was left wondering what was wrong with my car. They also told me there was nothing they could do. The winter passed and the issue stopped. Now it's winter again and the same thing is happening sporadically. I'm very concerned and I'm wondering if this is shortening the life of my vehicle. ONCE AGAIN I called service about it and they told me to do the same thing - to bring it in to see if they could get it to repeat the issue, and that it was the only way they would fix it. I wouldn't go to the doctor with a broken leg if they told me I had to walk on it to prove it. THAT'S JUST SILLY AND I AM BEGINNING TO THINK I AM REALLY SILLY FOR TRUSTING NEWARK TOYOTA WORLD AS A CUSTOMER.
NeonBibliophile12/29/2014 02:04:24 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Herbert
Although we didn't end up purchasing from this dealership, working with Brian Herbert was a very pleasant experience. He was very easy to talk to and addressed all of our questions and concerns. We enjoyed our test drive and generally had a nice experience.
Charger8312/23/2014 11:38:08 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:N.A
I purchased a 2012 Charger SRT8 From ToyotaWorld. I paid a little more then I should for the car, but hey, it's my dream car. They pulled the tactic where they low balled me on my trade in, but came up to market price. Since they "went up" in price for the trade in, they wouldn't take away from the asking price. That is my fault for falling into the trap though. It only came with 1 set of keys, and the salesmen promised to get it to me. Well, it's been over 2 months of non stop promises from the salesmen. It has been a nightmare just trying to get 1 freaking set of keys. Also, they refused to fix the chipped paint on the front of the car (which I didn't see when I bought the car) Also, it came with a makeshift after market exhaust which was not disclosed to me. I had to shell out another 1k just to make it right. Not to mention they won't replace the scratched tint on the windows. I would never buy or recommend this place to anyone. Once you purchase a car, they are done with you.
manyvan20008/13/2014 08:29:58 AM
1.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Ken Perdue, Jim King.
Three months back, went into the dealership to test drive a highlander, the salesman, Ken P, committed to a price that was about $500 over the invoice price for a 2014 highlander with captain's chair second row and entertainment system as options. He scribbled everything on a piece of paper and handed to me. I then sent an email to confirm the price and called him and went over the options again. He assured everything was good and that I will get the car in 4 weeks. A month later, he said the car was in production and will be another 3 - 4 weeks. 4 weeks later, he sends a VIN number and tells me there was a delay and the vehicle will be ready in another couple of weeks. Well, another 4 weeks later, he calls and tells me the vehicle is ready. When we went to pick the car, the car had no captains chair second row, no entertainment system and a totally different VIN number. He then tells me Toyota usually gives a VIN number while manufacturing and then changes the VIN number after production -WTH?? He says he thought I had typed entertainment system in my email, but meant navigation system and tries to sell me the car. I asked for his manager, 30 minutes later, his manager, Jim K, who was copied on all emails, never came. I did not want to spend any more time at this dealership, so I left. If this is not bait and switch, I am not sure what is. It is a wonder that these people can sleep at night knowing what they do for a living. Shame on them. Shame on Toyota for doing business with this kind of a dealership. I am not buying a Toyota again.
kzoda46/26/2014 05:04:20 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Anna
My name is Karen and I brought in my 2007 Chevy Cobalt to be services. Anna was so helpful and kind. Very accomodating. The waiting room was clean and cozy feeling. It made the time pass with the free wifi and coffee readily available. Overall, I have zero complaints. I have recommended NTW to my friends and family members....they also did a great job detailing the inside of my car!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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