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Mercedes-Benz of Wilmington

3801 Lancaster PikeWilmington, DE 19805
1-866-785-53091-866-785-5309
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Click to see our inventory! Welcome to the All-New Mercedes-Benz of Wilmington! We are proud to have a New Owner and a New Attitude! As a thank you to our customers, y ... Read more
Click to see our inventory! Welcome to the All-New Mercedes-Benz of Wilmington! We are proud to have a New Owner and a New Attitude! As a thank you to our customers, you will receive 10% discount on all parts and service for the life of your Mercedes-Benz, free loaner car and roadside assistance. Remember, no sales tax on parts in Delaware! Come see us today.

Why You Should Buy a Used Car From Us

Welcome to the All-New Mercedes-Benz of Wilmington! As the largest Mercedes-Benz Certified Pre-Owned dealer in the state, we are sure to have the Mercedes-Benz that you ... Read more
Welcome to the All-New Mercedes-Benz of Wilmington! As the largest Mercedes-Benz Certified Pre-Owned dealer in the state, we are sure to have the Mercedes-Benz that you are looking for!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
1000,2000,3000,4000,5000,6000,7000,8000,9000,10000,11000,12000,13000,14000,15000,16000,17000,18000,19000,20000,22000,24000,26000,28000,30000,35000,40000,45000,50000,55000,60000,65000,70000,75000,80000,85000,90000,95000,100000$1,000,$2,000,$3,000,$4,000,$5,000,$6,000,$7,000,$8,000,$9,000,$10,000,$11,000,$12,000,$13,000,$14,000,$15,000,$16,000,$17,000,$18,000,$19,000,$20,000,$22,000,$24,000,$26,000,$28,000,$30,000,$35,000,$40,000,$45,000,$50,000,$55,000,$60,000,$65,000,$70,000,$75,000,$80,000,$85,000,$90,000,$95,000,$100,000

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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 4.1
    Quality Of Work
  • 4.2
    Friendliness
  • 4.2
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 69 
R. Subbiah2/22/2015 09:20:54 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Gershman
I have bought many cars during my driving career including ford, honda, toyota, VW, and BMW. I was interested in a Mercedes Benz. I looked at many dealers and chose this one because of the proximity to my work. I have to say this was by far the MOST pleasant buying experience I have ever had. I worked with Dave Gershman and he was terrific. He could tell that I wasn't an inexperienced car buyer and didn't treat me like one. He took the time to explain everything, and we went on a very thorough test drive. When it came time to make a deal, we went back and forth a total of 3 times, they knew where I needed to be and were able to work with me to get the deal done. Then I went over to the business manager Dave Busby, he was also fantastic. Never pushy about the extra options, explained which ones were worth it, and was out the door. They even followed up to make sure I got home ok during a snowstorm. What car salesman do you know that has ever called to make sure you got home ok? Needless to say, I will be going back here whenever I need to buy another car. I would also highly recommend this dealership to anyone interested in a Mercedes Benz
Mercedes-Benz of Wilmington responded to this review
2/23/2015
Thank you for this fantastic review! We strive for 100% customer satisfaction, and I am thrilled to hear that Dave provided you with well-informed and pleasant car-buying experience. Congrats on your new Mercedes Benz! We're glad we have earned your future business, and look forward to seeing you again! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and other fun stuff. Best regards, Joe Alcodray – General Manager
monie1/21/2015 01:44:32 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Joe Alcodray
I brought my old car into the Benz Dealer to see why the coolant was leaking out had an appointment at 11:00 Upon arrival my mother dropped the car off for me with Rick the service person. Around 1:00 pm Dan called said the car cost $600.00 to fix, the car is old so I said no dont fix it, left a message that i would pick up the car, he called back to say by the way "NOT SURE" if Rick told you but it cost $132.00. Since my mom picked it up she just paid the bill not knowing they NEVER told me of a fee until i told them they can't do the work. Called ask for Tom the manager who tried to over talk me and offered half the money since it was a miscommuncition, there was no miscommunication nobody never told me, ask to speak to his boss ( who I know was already going to run tell i was calling) Joe Alcodray got on the phone already with a hostale voice, said he was only giving me half and he was the end and I could not speak to no one else. The problem for me was not the money the problem was you cant take a customers car and not tell them UPFRONT how much its going to be.If you tell a customer in the beginning they can determine if they want to bring it there, you cant wait until they say they dont want you to fix the car and say BY THE WAY. Just say sorry someone should have told you that UPFRONT and the ball was dropped. And BY THE WAY I did find the oweners info so Joe Alcodray wont be the last stop! IT'S NOT THE MONEY IT'S THE PRINCIPLE.
mbsprinter7/30/2014 09:09:58 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:service manager
Not happy with the service provided at all. Very bad experience. We will for sure not return to this dealership based on the level of service we have received
rosemariebeauchemin6/17/2014 06:15:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Marcia Grosso,Marlin Sutton
Buying a new car is not my favorite purchase. I find it overwhelming but from the time I met Marlin Sutton, at the car show, I started to feel relieved and that I was in good hands. I told him what I could afford and he said he would make it happen and he and the manager, Marcia Grosso did make it happen!!! I never dreamed I would be driving a Mercedes! No one else was even close to the deal they made me. I am thrilled with my 250 and every day I get in and start it, I get the same thrill and silently thank them. I decided silence wasn't fair to them. I had to write about my experience at their dealership. From the moment it was delivered, I have had support with several follow up calls to see if I need more instruction on how to find the bells and whistles across my dash. I am so impressed with this dealership and being a small business owner, it reminds me how critical customer service is. Thank you Marlin and Marcia. I love my new car and I thank you every day! Rose Marie Beauchemin
Mercedes-Benz of Wilmington responded to this review
6/18/2014
Rose, we sincerely appreciate the time it took for you to write this remarkable review! We are sincerely pleased to know that Marlin and Marcia's efforts have made the difference in your car buying experience, and they are valuable team members, indeed. Congratulations on your new purchase! We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Kind regards, Joe Alcodray – General Manager
mbworld6/17/2014 10:54:56 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dru Brahmbhatt
My journey with Mercedes Benz has started since 2011, it was really good experience dealing with Dru Bramhbhatt for getting a new MB. He extremly knowledgeble and knows almost everything about cars. Great Skills and Great pricing. He offered us great deal that made us buy out 2 cars at the same time... Since that time we have been bought nearly 5 MB's so far. All the time the professionalism and excellent service attract me to go with this dealership and Dru. I have seen alost everybody at this dealership is as helpful as Dru. My Cars have been getting serviced at this dealerships and always gets 5* services. I surely recoemmend this dealership for your next dream MB.
Mercedes-Benz of Wilmington responded to this review
6/18/2014
Thank you for taking the time to share with us! Our team works hard to keep our customers coming back to Mercedes Benz of Wilmington and it’s great to hear of your continued business. Dru is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon! Kind regards, Joe Alcodray – General Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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