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Mercedes-Benz of Wilmington

3801 Lancaster PikeWilmington, DE 19805
1-855-597-38441-855-597-3844
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Click to see our inventory! Welcome to the All-New Mercedes-Benz of Wilmington! We are proud to have a New Owner and a New Attitude! As a thank you to our customers, y ... Read more
Click to see our inventory! Welcome to the All-New Mercedes-Benz of Wilmington! We are proud to have a New Owner and a New Attitude! As a thank you to our customers, you will receive 10% discount on all parts and service for the life of your Mercedes-Benz, free loaner car and roadside assistance. Remember, no sales tax on parts in Delaware! Come see us today.

Why You Should Buy a Used Car From Us

Welcome to the All-New Mercedes-Benz of Wilmington! As the largest Mercedes-Benz Certified Pre-Owned dealer in the state, we are sure to have the Mercedes-Benz that you ... Read more
Welcome to the All-New Mercedes-Benz of Wilmington! As the largest Mercedes-Benz Certified Pre-Owned dealer in the state, we are sure to have the Mercedes-Benz that you are looking for!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.2
    Quality Of Work
  • 4.3
    Friendliness
  • 4.3
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 74 
JWPar5/05/2015 08:02:23 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bill Dericco,Stephan Ouakrim,Carlos Arias
I shopped for quite awhile, looking for an extremely clean car, with the features I wanted and the price I was willing to pay. Online searches led me to MB of Wilmington... only issue was , they are 200 miles away ( from Richmond, Va.). I had numerous email and phone interaction with Bill and ultimately led me to have the confidence to make a purchase sight unseen. First MB and also first time not actually seeing the car in person, I had driven similar in my area, knew I liked the car/appearance/handling/features but.. again.. had not seen in person. Left a deposit, purchased a train ticket and 4 hrs. later Stephan picked me up from the train station.. and I was not disappointed ,, the car was as advertised and extremely clean (2013 C 300 sport). Had been serviced at that dealership. Stephan was extremely professional with a balance of laid back, easy to talk too. Really great experience , thoroughly enjoy the car ( wife does too which is causing heartburn :) I would make the trip again for the right car at the right price.
Waytoomanycars4/30/2015 02:08:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Alissa Facciolo
Like others that have provided reviews, I do a good bit of research before deciding to buy a car. Because of my high annual mileage driven I tend not buy new and I can't lease; instead I go for clean off-lease premium vehicles. I usually spend weeks shopping on and off line because for me "the hunt" is part of the fun of getting a new car.. But let's face it: research reveals that the Internet sets fair market value these days, not any of the "blue books" or "price guides" which in my experience tend to over value resale prices, especially on higher-end cars. My previous purchases have been through reputable independent resellers as most dealers I've approached either look down upon used car sales or tend to bloat their used asking prices perhaps to steer prospects towards new cars. However as explained above, that does not work for me. While I understand that some buyers may bite on the higher used car prices paid at dealers for what may or may not be a additional security gained through dealer purchases, I tend to rely on CarFax maintenance/accident histories and price/options as the primary factors on where to buy and what to pay. So with all of the above in consideration I was very happy to find a beautiful 2012 SLK350 at MB of Wilmington at fair market value with the added bonus of being CPO thereby extending the factory warranty for another year. The combination of Mercedes maintenance history, CPO certification, and competitive price made it a combination hard to beat. Moreover they were willing to work with my BMW 650i trade in value which helped to close the gap on the deal.. But what really put the icing on the cake was the personal and professional treatment received while consummating the transaction that made me feel like a life-long customer. As a "car guy" I appreciate that Manager Carlos "gets it" regarding moving used cars at fair prices; and Alissa's cheerful attitude almost made me forget to execute a few important details! All of this was set up by Scott Z who helped with the front-end negotiations before I walked in the door thereby minimizing stress or a wasted trip. Overall I most certainly will consider MB of Wilmington for future purchases. It's well worth the two-hour drive from my home. I have no reservations recommending them to others and will likely do so as I am often asked (the car guy thing).
M4/21/2015 03:01:25 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Carlos Arias
Terrible experience here. Carlos was extremely rude and had ZERO customer service skills. Arrogant mindset and does not put the customer first. All's he cars about is selling the car and getting your money even if it takes misleading you about your car. I have never been treated this poorly in my life in a customer service setting. Please do yourself a favor and purchase your car elsewhere.
BryanLo4/08/2015 02:51:43 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:David Gershman
I recently purchased a certified preowned 2014 E350 Coupe. After going to a different dealership and having a very bad experience. I decided to stop by Mercedes Benz Of Wilmington. Everyone at the dealership was great to work with from the moment I walked to signing the final paperwork. I would highly recommend David Gershman, as a Sales Consultant. He was extremely knowledgeable and very friendly to deal with.
Mercedes-Benz of Wilmington responded to this review
4/09/2015
Bryan, thank you for this amazing feedback and congratulations on the purchase of your 2014 E350 Coupe! We are sincerely pleased to know that our efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Best regards, Joe Alcodray – General Manager
TMM3/31/2015 08:56:18 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Samira Magarov
I like to follow a particular approach when buying a new car. I conduct research on sites like Edmunds and Kelly Blue Book, read independent reviews, peruse manfacturer websites, and build my own spreadsheet of comparative features and pricing information. Yes, I can be a bit of a geek. As such, the new car purchase experience can be either hit or miss. There are dealerships that will work with me ... and others that just want follow their own protocols regardless of how I may want to do business. In my search for a new car, I looked at Lincoln, Buick, Lexus, Audi, and Mercedes. When I first met Samira Maragov at Mercedes Benz of Wilmington, my wife and I had a good feeling that we were going to have a positive experience working with her. I inquired about a MB C300W4. She listened attentively to my preferences and picked the perfect car for a test drive. Samira was knowledgeable about all the vehicle's capabilities and features. She answered all of our questions without any hard sell tactics. I returned again for a second test drive and she even remained a little after closing time to ensure that I had all the information I needed. When I made my decision to purchase the car ... the same car that she originally selected, I contacted her with my offer price and she got back to me the same day. It proved to be a very favorable, easy, and no pressure experience. When we took delivery of the C300, we were in and out of the dealership in under an hour ... and that included the overview of the vehicle and its many features. The Sales Manager and Finance Manager were very personable and professional. It was a great experience. I highly recommend Samira and the staff at MB of Wilmington.
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