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Union Park BMW

1800 PENNSYLVANIA AVEWILMINGTON, DE 19806-4020
1-855-442-99521-855-442-9952
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Services and Amenities

  • Service Centers
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

At Union Park in Wilmington, DE we have a great selection of vehicles, including Honda, BMW, Volvo, GMC, Buick and Jaguar as well as all makes and models of used cars & ... Read more
At Union Park in Wilmington, DE we have a great selection of vehicles, including Honda, BMW, Volvo, GMC, Buick and Jaguar as well as all makes and models of used cars & trucks. As we celebrate over 50 years of providing outstanding service, we have earned a reputation for integrity and service. Our full line of BMW, including the BMW X6, X5 Diesel, M5, X3, are available for you to look at and test drive. Please don't hesitate to contact us concerning any of our New or Used cars in our Inventory. Also check for any New Car Specials and Used Car Specials we may be currently offering. Please contact us or call us at 855-442-9952. Union Park BMW - Your Delaware BMW choice.

Why You Should Buy a Used Car From Us

At Union Park in Wilmington, DE we have a great selection of vehicles, including Honda, BMW, Volvo, GMC, Buick and Jaguar as well as all makes and models of used cars & ... Read more
At Union Park in Wilmington, DE we have a great selection of vehicles, including Honda, BMW, Volvo, GMC, Buick and Jaguar as well as all makes and models of used cars & trucks. As we celebrate over 50 years of providing outstanding service, we have earned a reputation for integrity and service. Our full line of BMW, including the BMW X6, X5 Diesel, M5, X3, are available for you to look at and test drive. Please don't hesitate to contact us concerning any of our New or Used cars in our Inventory. Also check for any New Car Specials and Used Car Specials we may be currently offering. Please contact us or call us at 855-442-9952. Union Park BMW - Your Delaware BMW choice.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.7
    Quality Of Work
  • 3.3
    Friendliness
  • 3.3
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 66 
iregalado5/28/2016 12:51:27 PM
5.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Scott Woodruff
My vehicle was serviced promtly and professionally eventhough I did not have an appointment scheduled, great customer service! I would recommed Union Park BMW to my friends and family.
Union Park BMW responded to this review
5/30/2016
Hello, Thank you for taking the time to tell us about your experience with Union Park BMW, Scott and our team! We are very glad to hear that your visit was accommodating. Please do not hesitate to contact us with any questions. Thank you for choosing Union Park BMW! Summer Rain Ursomarso Marketing Coordinator Union Park Automotive Group
BobLinks3/10/2016 02:19:23 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Dave Hornberger
I have come to completely understand why so many owners refer to this dealership, specifically the service department as "Use-less Park BMW" They blatantly lied to me on a more than one occasion. I guess the think just because Autozone can not read their codes that they can just tell you anything and make up phoney problems to pad your bill... I tested this on 2 occasion when I got a check engine light... Took it to someone, let's call him "HonestBMWGuy" that had the updated tools to read BMW codes which tells how many times and the mileage at which the code occurred, etc. They read ONE code. I then took it to Useless-Park and low and behold, they read 4 codes... Took it back to the "HonestBMWGuy" and still only ONE code... Did not erase the code and took it back to Useless-Park 2 weeks later again and somehow 3 different codes including the ONE code read by "HonestBMWGuy"... Decided to take it to another BMW dealership in the next state and guess what, they read only ONE code.... Took it back to Useless Park and 2 more codes cropped up... What a bunch of crooks... They got over $1k out of me on that first visit before I had enough "evidence" to satisfy myself what they are all about... Since then, I have heard nothing but the same sorts of stories from other local BMW owners about this dealership services...
Union Park BMW responded to this review
3/11/2016
Hello Bob, Thank you for your message. We apologize that you had an issue with your service experience at Union Park BMW. Our recollection of the events differ, but we would be happy to revisit the issue if you would like. If so, please contact our service manager, Dave Hornberger, at 302-429-5618. Best regards, Gerry Husbands Service Director Union Park BMW
JoeyB3/03/2016 11:47:02 AM
1.7
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:George Shaer
Very rude on the phone. I believe his name was George. He had no time, or care about the issues I'm having with my 2012 BMW. Told me to call BMW North America and basically hung up on me. Seems like an ongoing problem at this place.
Union Park BMW responded to this review
3/03/2016
Hello Joey, Thank you for taking the time to tell us about your experience. I am very sorry to hear that the customer service you received was impolite. I will make sure to tell George's manager about the situation and request that he receives training for phone courtesy. Our manager will also be reaching out to you to help you diagnose the problem with your vehicle. Please let me know if there is anything we can do to help you. Summer Rain Ursomarso Marketing Assistant Union Park Automotive Group
woody2/05/2016 03:43:34 PM
1.5
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:George Shaer
1. never get a loaner ex when 10 days to 2 weeks in advance. 2. always some issue or excuses in last 1.5 yrs after moving from North NJ - basically an OBLIGATION to get service here 3. we fired the svc mgr, tech and now revamped with some new guys - Really? 4. we are a small dealership and thus can treat you how we want " act like it is a monopoly" 5. not able to fix basic request> bluetooth not working in 2012 5 series for 2 years! 6. advised to take car to any nationwide dealer - really???
Drews2/04/2016 11:37:54 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:George Shaer
Purchased a new 5 and 3 in the past from Ottos in PA with great sale and service history. I live in wilmington and have tried to use Union Park. As others have mentioned it is hard to reach them for service appointments and the sales people are not current on offers etc. bought a used x5 and decided to try again Had a problem with cold starts dropped it off and was told they would call in a day. Finally I called after two days leaving messages. Fours days finally spoke to someone since my guy Dave was off. Could not replicate the issue. Would start outside in the cold but would start in the warm shop. Ah Duh! Picked it up after a week since they could not relocate the problem still charge me the $139 diagnostic fee to not find the problem. Came out to find my back seat removed and had to wait for them to put it back in. Told them of my displeasure and here is the part that upset me. George Shear service writer was incredible lay rude to my wife. I highly recommend all to steer clear from this business no energy left for the gory details but if someone in charge wants to know please look me up. Andrew Smith X5 service last month Took it to Ottos. Service writer actually gave me a probable diagnosis on the phone and repaired it that day in 2,5 hours. Crankcase sensor. I didn't buy from either place and there is the difference. Never again Union Park
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Union Park BMW : WILMINGTON, DE 19806-4020 Car Dealership, and Auto Financing - Autotrader