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Lexus of Wilmington

2100 Pennsylvania AveWilmington, DE 19806
1-877-826-15311-877-826-1531
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

At Lexus of Wilmington, it s our mission to provide the drivers of Wilmington DE and surrounding locations with prestigious, luxury cars, SUVs & Hybrid Vehicles from Lexu ... Read more
At Lexus of Wilmington, it s our mission to provide the drivers of Wilmington DE and surrounding locations with prestigious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Wilmington, we go above and beyond to implement our expertise and experience to assist your every need. Terms of Use Report a map error ssion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether

Why You Should Buy a Used Car From Us

We certify 100% of our Lexus eligible inventory, with Lexus rigid 161 point inspection. Every vehicle comes with a 3year or 100,000 mile Manufactures backed factory warra ... Read more
We certify 100% of our Lexus eligible inventory, with Lexus rigid 161 point inspection. Every vehicle comes with a 3year or 100,000 mile Manufactures backed factory warranty bumper to bumper,starting from the day you take delivery, not the original inservice date. We take a tremendous amount of pride in selecting and preparing The Best of the Best for your complete peace of mind.

Dealer Disclaimer

Additional Rebates may be available to reduce your WOW price further! Please contact the dealer for additional rebates that may be available that could reduce your pri ... Read more
Additional Rebates may be available to reduce your WOW price further! Please contact the dealer for additional rebates that may be available that could reduce your price further! WOW prices include current rebates and incentives. Additional rebates from certain manufacturers may be available when financing through the manufacturer, for first time buyers, recent college graduates, veterans and members of the military, owners of competitive makes, loyalty rebates etc. WOW pricing may not be compatible with special factory financing. WOW prices are valid based on manufacturer incentive program time periods. We make every effort to provide accurate information, but please verify options and price before purchasing. All vehicles are subject to prior sale. All prices are special internet prices only. All financing is subject to approved credit. All new vehicle prices exclude freight. Tax, tags, and processing fee of $389 additional.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.6
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 193 
KSM8/04/2015 03:40:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Alex Cordero
We walked in unannounced and unschedule at Lexus of Wilmington, interested in a pre-owned BMW 5 series. Alex Cordero immediatly and enthusiastically took us under his wing and provided us with exceptional service and made the entire experience issue-free and quite enjoyable. Alex answered all of our questions regarding this vehicle and any time he was unable to answer a question on the spot, he was always able to get an answer for us very quickly. Truly enjoyed the entire process at Lexus of Wilmington with Alex, from the initial impression we got from the shop and staff, to the final closing and paper work. Needless to say we are now happy and satisfied owners of a beautiful and well prepared slightly used BMW 5 series. Thank you Alex. Our experience with you (Alex) will no doubt facilitate a return to your dealership without hesitation for future vehicle considerations.
Happy Lexus camper7/27/2015 06:50:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Bruce Knapik
Bruce Knapik, as usual, took very special care to solve my problem with Michelin tires which were producing strange sounds while driving. He went to bat for me with the tire manufacturer and he was able to obtain 4 new tires for the car. First class service, done promptly and courteously. Well done!!
Lexus of Wilmington responded to this review
7/28/2015
We're happy to hear that Bruce was able to take care of that problem for you! We appreciate your review and hope that your car is driving nice and quietly now. Thanks again for the review!
car-o-line7/26/2015 06:23:20 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Mohamed Sidik
I have a nine year old SUV. When it went in for service I was doing two repairs that were scheduled. Mo asked me if everything else was fine and I replied that I thought so but mentioned some things that I had observed as I was driving it in for the service. He wrote them down and I left. Very quickly I was notified that there were a couple of other items that needed to be addressed. To shorten a very long story Lexus was extremely helpful in helping me resolve some pretty complicated repairs. Lexus of Wilmington and Mo went above and beyond what I would have expected from any dealership. I now have my SUV back and it is just humming like new. THANKS.
Lexus of Wilmington responded to this review
7/27/2015
We're happy to hear that everything is running smoothly again with your SUV! We're more than happy to have helped to get your vehicle running correctly and addressing all of its needs. Thank you for your review!
MegB7/21/2015 03:20:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Doug Horst
When I first arrived at Lexus of Wilmington I was greeted by Doug Horst. The fact that I was approached by Doug within the first few minutes of my arrival spoke volumes to me. I'm a 29 year old woman who was on the way to the gym that evening so I was not dressed as appropriately as I had liked. That did not matter to Doug. Not too many people would have taken the time to answer all my question. Doug treated me with the utmost respect. He showed me the many features of the IS 250. Doug also assured me that I didn't have to settle for something in his dealership's inventory and that in the event the car of my dreams was not available, he would be able to find it for me (fortunately my new purchase was available that day). It is due to Doug's professionalism that I will forever be a customer of Lexus of Wilmington and will highly recommend them.
Lexus of Wilmington responded to this review
7/27/2015
Thank you so much for your review! Sounds like you had a great experience at our dealership and we're sure that Doug appreciates all the kind words. We hope you're enjoying your new vehicle as well. Thank you again for your review and we can't wait to see you (and all your referrals) in with us again soon!
KAYB20157/20/2015 02:47:45 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service department
My husband and I purchased a Lexus RX350 in June 2013 from Lexus of Wilmington. While we were buying the car, we experienced excellent service. We were told that the dealership offered loaner cars whenever the car was brought in for oil change or service - and would pick up/drop off the car from our home. We were also told that if we broke down anywhere, to give them a call and they would meet us with a loaner car. The excellent service that we experienced that day, along with the promise of top-notch service in the future, had great influence on us buying the car from this dealership. We recommended them to all friends/family. Fast forward to our routine oil changes. We called Lexus of Wilmington to schedule our first oil change and request a loaner car/pick up and drop off. We were met with great hesitation, as if we were bothering them with our request. We were finally able to schedule. Each oil change after the first one became worse in the service area. Today, we had the car brought in for our 60,000 mile oil change. We were repeatedly pressured to purchase the 60,000 mile service package for $1,100, even once they had our car. When we declined, we were told, "fyi, we don't offer loaner cars for an oil change, so know that for the future", almost as if we were wrong for accepting the loaner car/were made to feel guilty. This completely contradicts what we were told when buying the car. I can no longer recommend this dealership to my family and friends. We plan to buy a second Lexus in the next year, but will purchase from another dealership. If you buy from Lexus of Wilmington, be sure to get everything that they promise you in writing, before buying the car. After posting this review on Facebook, the dealership did call us to leave a voicemail. I felt no need to respond to the voicemail, as it was pretty clear that the "customer is wrong". In the voicemail, we were told that "(they) were sorry if a sales associate told us differently, but that (they) have worked at this dealership for several years and the loaner for oil/service was never your policy." I know what we were told at time of sale, we both heard the same thing, and in fact, we chose this dealership over another due to the policy. Also, I just spoke with a coworker who also is having this issue with this dealership. They were told all about the loaner car program and how a loaner would be dropped off to them for oil changes/maintenance/if they were to break down. They went to utilize the program, and were turned down. Buyer beware and get everything promised at time of sale in writing!!
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