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Fair Oaks Chantilly Chrysler Jeep Dodge Ram

4170 Auto Park CircleChantilly, VA 20151
1-888-257-39791-888-257-3979

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We are a 5 STAR family owned dealership since 1981 and have received Chrysler's dealer honor awards every year since 1984. Our inventories, certified professional employ ... Read more
We are a 5 STAR family owned dealership since 1981 and have received Chrysler's dealer honor awards every year since 1984. Our inventories, certified professional employees, services, and benefits are the best around the beltway. Our location is convenient from airports, beltways and main highways. We are open 7 days a week.

Why You Should Buy a Used Car From Us

We are a family owned dealership since 1981 and have received Chrysler's dealer honor awards every year since 1984. Our inventories, certified professional employees, se ... Read more
We are a family owned dealership since 1981 and have received Chrysler's dealer honor awards every year since 1984. Our inventories, certified professional employees, services, and benefits are the best around the beltway. Our location is convenient from airports, beltways and main highways.Fair Oaks vehicles have passed a strict inspection, most are Chrysler certified with a 6yr/80,000 mile limited warranty, and we have a Carfax report available for you. We are open 7 days a week.

Languages Spoken

Dealer Disclaimer

Vehicle prices do not include tax, tags and a $489 dealer processing fee. Depending on the age of a vehicle normal wear and tear should be expected. An outside company ga ... Read more
Vehicle prices do not include tax, tags and a $489 dealer processing fee. Depending on the age of a vehicle normal wear and tear should be expected. An outside company gathers and posts information on all of our vehicles. We are not responsible for any errors or omissions.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.4
    Quality Of Work
  • 4.6
    Friendliness
  • 4.4
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 205 
TashaW1/12/2015 01:28:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Thadius Fisher
Bought a 2014 Charger SXT from Thadius Fisher- Big Fish. He was very knowledgeable about the car and made me feel comfortable asking questions- as well as got me answers for all questions I had. He promised me that they would do what they could in order to get me into this car and he kept his word. It was some of the best customer service I have ever experienced and I can do nothing but thank him and all of the staff I came in contact with as well as let them know that I will recommend not only Thadius but the dealership as well to anyone I know that is working on buying a new car. We drove an hour away to look at this car and felt welcome as soon as we arrived. Big Fish saw us through until the end and I sincerely appreciate him and all of the staff members that I came in contact with.- TashaW
loprea12/17/2014 10:12:53 PM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Thaddeus Hancock
I appreciated the customer service I received in contemplating my purchase and especially after my purchase the consistency of service and follow-up. Dr. O.
DealerServiceRater12/01/2014 06:57:44 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service
On September 13, 2010 I wrote a review about the first and great service experiences my husband and I had a FOCJD. We no longer service any of our three Chrysler vehicles at FOCJD due to a sharp fall off the pinnacle in their service history on our vehicles. The most notable service failures for each of our three vehicles: failure to put in proper amount of oil (if we had not caught this in time, the extremely low oil amount could have resulted in engine failure on a rare Chrysler engine); significant damage to interior of car; and failure to inform of worsening condition of vehicle until FOCJD rejected upon state safety inspection. We had to buy a new car recently, and specifically chose not to buy from FOCJD due to their service failures. When the service department went from a sit down inside building > to a stand up inside building > to a stand up outside in vehicle lane environment - this seems to have symbolized a significant change in the culture of this dealership and their resultant vehicle and customer care. Again, I hope you find this review helpful and I wish I had better news - as there are some staff at this dealer that seem to care about vehicles and customers, that are not given the resources or ability to do so.
Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded to this review
12/23/2014
Dear DealerServiceRater, Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. Please contact me directly so that I may address the issues that have caused you to change feelings toward our service. Sincerely, James Pollack Service Manager 703-961-9900
Rock_E11/18/2014 08:09:41 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Danelle Livingston, William Reed
This was my first new car buying experience. My first stop was to Fair Oaks Chrysler, where I was greeted pleasantly by Lynn Biggs, who facilitated a test drive of a couple of different 300 models. She's the consummate professional, ensuring that all of my questions were answered to my satisfaction. Made it clear she would go the extra mile for my business, yet without the pushy "hard sell". She demonstrated a particular respect for me as a consumer, which ultimately made all the difference to me. I really feel she helped me find the best deal for me! I should add that between my first visit to Fair Oaks Motors and the time I bought my 300 there, I visited many other showrooms for both Chrysler AND non-Chrysler cars. I ended up coming back because of the contrast in the WAY I was treated by Lynn and the friendly folks at Fair Oaks Chrysler, particularly considering that my purchase would mark just the beginning of an on-going relationship. My interaction with Danelle in Finance only strengthened my conviction that I'd made the right choice in choosing Fair Oaks. I'm very happy with my car, and the entire experience could not have been more pleasant, thanks to my friends at Fair Oaks Chrysler. I couldn't ask for anything more.
linda.welch.9231710/20/2014 06:48:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Danelle Livingston
Bought a 2014 Charger RT from Marta and the folks at Fair Oaks Motors and it was the best new car shopping experience I have ever had. I went to the dealership looking for a particular color and specific equipment. I was a new customer, but treated almost royally by Marta, who asked what I was looking for and then set about finding that car for me. She was really great, and her actions were above and beyond what I was expecting. She was an awesome sales person.
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