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Audi Chantilly

14839 Stonecroft Center CourtChantilly, VA 20151
1-866-605-40331-866-605-4033

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Audi Chantilly is the leading Audi dealer in Chantilly, VA. Your satisfaction is our goal! Call our friendly staff today to learn about our latest Audi specials, demo a c ... Read more
Audi Chantilly is the leading Audi dealer in Chantilly, VA. Your satisfaction is our goal! Call our friendly staff today to learn about our latest Audi specials, demo a car, get details on any vehicle, request a brochure, discuss your trade-in or even talk financing on your next car. We are here to help you. Proudly serving the Washington DC metro area. Including, Northern Virginia's Loudon, Fairfax and Alexandria Counties. Also serving Maryland and West Virginia.

Why You Should Buy a Used Car From Us

Audi Chantilly is the leading Audi dealer in Chantilly, VA. Your satisfaction is our goal! Call our friendly staff today to learn about our latest Audi specials, demo a c ... Read more
Audi Chantilly is the leading Audi dealer in Chantilly, VA. Your satisfaction is our goal! Call our friendly staff today to learn about our latest Audi specials, demo a car, get details on any vehicle, request a brochure, discuss your trade-in or even talk financing on your next car. We are here to help you. Proudly serving the Washington DC metro area. Including, Northern Virginia's Loudon, Fairfax and Alexandria Counties. Also serving Maryland and West Virginia.

Dealer Disclaimer

Taxes, tags and $435 processing fee additional. Please call to verify vehicle pricing and availability.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.1
    Quality Of Work
  • 4.3
    Friendliness
  • 4.2
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 127 
carenthusiast2027/30/2015 11:45:29 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Cooper, Lily Mihan
After 10 years, I left a competing brand and was in the market looking for a new vehicle. At first I wasn't sure I wanted to consider Audi or even a German vehicle for that matter. After visiting this dealership and working with Mark Cooper, I have to say I am thrilled and extremely excited with my decision. Mark C. by far has to be the most knowledgable, patient, and sincere salesperson I've ever met in my life. You can truly tell when someone is selling you just a car versus selling you a brand inspired by his knowledge of the brand, its cars, and capabilities. He went above and beyond on countless occasions to make sure I found the right vehicle and work with his Managers to make the deal happen. His honesty and knowledge of the brand and vehicle is what ultimately sold me along with the deal of course. He went above and beyond to communicate with me on his days off to answer questions and keep me in loop on the vehicle status. Unlike other german car manufacturers, he did not bash my current car (Infiniti) nor any of the other german brands. The car did all of the talking that was needed along with the confidence he instilled in me for making the right decision. I highly recommend anyone in the market for a new Audi vehicle to go to Audi of Chantilly and ask for Mark C. In addition to Mark C., Lily Mihan also went above and beyond to make sure we made a deal that worked for our budget. I would highly recommend this Audi dealership for a new Audi compared to any of the other Audi dealerships in the Northern VA area.
danleethemanlee7/17/2015 03:51:07 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Phil
I recently purchased a used Audi from Audi Chantilly. I live in Maryland, and made the hour an a half commute to Chantilly. My girlfriend and I spent 7 hours at the dealership fighting with our Sales Associate for the price that I needed. After 6 hours, I told him that we needed to go in order to make it to our movie and dinner date that we had planned out. He assured me that it would only be a few more minutes. That turned into an hour. After we finally left, with no deal, we missed our movie. After days of negotiations, a deal was finally made. I was told I could come back a couple days later and pick up the car because it needed to be inspected. Then I received a phone call informing me that $2000 worth of repairs needed to be done on the vehicle. I was furious, but they assured me that since the deal was already made, I would not be responsible to pay for it. I had to wait a few extra days before picking it up. And when I finally arrived at the date and time they told me to come in, my car had not even been touched. I waited in the lobby for 5 hours while they worked on my car. I then had to sit through traffic for 3 hours on my way home to Maryland. I called a couple of weeks later to check on the status of my Maryland tags. I was told not to worry and that my tags would be sent to me before my temporary tags expire. My tags expired today, July 17th, and I still do not have my tags. I called last Monday, the 13th, only to find that I needed to have my car inspected in Maryland and send the inspection notice to the dealership in order for them to send me my tags. I was never told this in the first place, nor did anyone tell me when I first called. I had to take off of work, pay $100 for the inspection, and $20 to overnight my notice to them. It was received Wednesday the 15th. They did not process the tags and send them until this evening. This place is by far the worst dealership I have ever been to. Not only do they make you wait for hours while they pretend to give you a good deal, but they fail to communicate with their customers. They do not care about you. They care about the sale. I will never again choose this dealership, or any dealership affiliated with them. And I urge you to please avoid this place. You will be sorry if you don't.
TR13056/14/2015 09:21:10 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Sami
This might a slightly long review for some, but I thought I should write this and share my experience with Audi Chantilly. My wife and I went to test drive a slightly used Q7 on a Saturday afternoon in April. We sort of liked the car and went on to test drive other cars ( Range Rover, BMW X5 ) at other dealerships later that day. A few days later I contacted Audi Chantilly and make an offer via e-mail as I was on a business trip in Europe . We batted this back and forth for a while and about a week later came to a compromise and I said I would take the car. Everything seemed OK! We went back there on another Saturday to do the paperwork (which took 3 hours) and to pick up the car. We took a cursory look at the car and noticed a bunch of scratches on it as well as stains in the interior that we had not seen before. The factory rubber mats were gone and a few other things seemed off. We were told that this was the car we test drove and nothing had changed. Nevertheless, we decided to buy the car – after all we were at an Audi dealership and were buying an Audi Certified car from a dealer that is part of the Penske group (NYSE: PAG ) .My weekends are precious as I travel for work during the week – so I just need to get stuff done on weekends and need to move onto other things in my spare time so I really don’t have a lot of time to see if I’m getting screwed. I assumed that an Audi dealer , who tells me I am buying the care I test drove would be somewhat truthful. We bought the car and went home. I went through the car thoroughly in my driveway and noticed a lot of other things wrong with it. I went to my iPad as we had taken pictures of the car we originally test drove. I was shocked to see that Audi Chantilly had done a “bait and switch” – in other words committed total fraud. I could tell the difference from the original pictures that the tires (Pirelli vs. Bridgestone) , badging on the fenders and a few other small details that they had sold us a different car. The next day I proceeded to e-mail can call the sales person, who did not return my calls or messages ( obviously). This is a Sunday and I’m due to board a trans-Atlantic flight the same day, so I really don’t have a lot time to deal with these scammers. I then drove the car back to Audi Chantilly , met the salesperson who told me I had taken pictures of a totally different car at another dealership and that the deal was not reversible. I asked to see the sales manager and after showing him the pictures with dates and time and the Audi Chantilly dealership building in the background he asked for the keys but did not admit to the fraud they had carefully executed. I had already called Amex to dispute the down payment on the car and also called my bank to stop the money transfer. Lesson learned: if you buy a car there put the down payment on a credit card which you can then freeze if or when they defraud you . It took two weeks to get them the reverse the Amex transaction after which I got the funds fully credited (after I have left them with the car , keys and paperwork ). Lesson learned: If you buy from a shady private dealer, you are setting yourself up to be conned. If you buy from a publicly listed company that is also a brand dealer they might defraud you . If you are looking at buying a car here, take pictures of it and write down the VIN and go home . Do not stay there to negotiate price but take your time and look at other options as well. Long story short : Yes they an Audi dealer but they operate just like many fly by night “Buy Here Pay Here” scammers. Interestingly enough I mentioned this experience a business colleague who mentioned that he had had a similar experience. He bought a brand new R8 that was used and actually rejected by the original purchaser. He found this out by dialing home on the MMI and spoke to the original buyer who said he had returned the car after a few days of having it…Go figure I’m sure many people have good experiences with Audi Chantilly, however if you are buying a particular car, remember: take down the VIN, take pictures of it etc. go home and then negotiate remotely without the pressure tactics etc. that usually apply to buying a car at the dealership. I originally thought about not posting this but after talking with a lot of my friends and colleagues they urged me to post this. This is a crowd that likes German cars and are all now looking at dealers in the DC area that do not belong to the Penske group.
cho5/29/2015 09:28:25 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sean Haidari
Very happy with the purchase. I would definitely recommend Audi chantilly to family and friends. My new car was cleaned and ready in delivery room.
M.Frick Sucks1/19/2015 03:16:31 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Matthew Frick
Matt Frick, the service manager, is beyond unprofessional - he's rude and frankly a jerk. If you do take your car here make sure you stay on top of them and ask what the potential fees are at each step. They will use every chance they have to take advantage of you. Matt tried to stick me with a $1,600 bill and after discussing it with him he could not justify $1,100 worth of charges and removed them. This just shows that they are happy to rip you off if you're not paying attention. And forget about having them call you. I ended up having to drive to the dealer just to have a conversation with Matt because he would not return my phone calls or emails. Also, don't let them put you in a Hertz rental car (which they will try to do if they don't have any loaners available). They will make you pay for the rental out of pocket and then it takes 3-4 weeks for the charge to be removed from your card. Overall there was nothing pleasant, or even satisfactory, about my experience with Audi Chantilly. Do your self a favor and go to Tysons or Arlington. p.s. David Martin is awesome though.
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