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Moore Cadillac

25440 Pleasant Valley RoadChantilly, VA 20152
1-855-334-86181-855-334-8618
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

Moore Cadillac Chantilly, VA Operating in Northern VA since 1977 Recognized as a Cadillac Master Dealer for Over 30 Years The Choice is Yours: Moore or Less

Why You Should Buy a Used Car From Us

Moore Cadillac Chantilly, VA Operating in Northern VA since 1977 Recognized as a Cadillac Master Dealer for Over 30 Years The Choice is Yours: Moore or Less

Dealer Disclaimer

Prices do not include additional fees and costs of closing, including government fees and taxes, any finance charges, any dealer documentation fees, any emissions testing ... Read more
Prices do not include additional fees and costs of closing, including government fees and taxes, any finance charges, any dealer documentation fees, any emissions testing fees or other fees. All prices, specifications and availability subject to change without notice. Contact dealer for most current information * EPA Estimates Only
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.7
    Quality Of Work
  • 3.8
    Friendliness
  • 3.5
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 50 
Maryp711/18/2014 05:34:32 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Audrey, Service Manager (the only one who has been helpful)
New Car Buyers...Beware...Read This!!! Note: I'm a repeat customer. I traded in my 2012 SRX that I purchased from Moore Cadillac in 2012 with only19K miles and in excellent condition for the new 2014 SRX with the enhanced security features in May 2014. My new 2014 was in the shop the 2nd and 3rd week after purchasing for various problems and major repairs. In June my vehicle was back at Moore service for the Theft Detection alarm going off while the vehicle was in motion and the fear of being stranded on the road away from home was frightening. The diagnosis of the problem took about 2 weeks with No resolution. Just 3 weeks ago, our vehicle was back at Moore Service for another 10 days for various problems with NO resolution AND guess what, Yes, Roadside Service will be towing our vehicle back to Moore dealership tomorrow for the Engine leaking oil heavily. The Leadership here doesn't seems to care once the ink on the sales papers are signed. And This is VERY BAD Business! I am truly Disappointed with Moore Cadillac. Over the past several months, we have reached out to General Motors and to Moore Cadillac's Owner, Mr. Joe Moore, and no body wants to help us with the exception of Audrey the Service Manager whose hands seem to be tied and everybody keeps saying "I'm Sorry". Mr. Moore, I've filed a formal complaint with the Better Business Bureau seeking some resolution. Why don't your dealership "Do The Right Thing" and either give us another 2014 or take back the Lemon that you sold us and dismiss the $50,000 Debt. Signed Ricky and Mary...note Audrey and Jim Kelly has out contact information. Like I said, Buyers beware.
tbduong6/27/2013 01:46:54 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:David Korelitz(Service Advisor), Audra Jackson (Service Manager), Paul (mechanic)
My wife and I purchased a used 2009 Cadillac Escalade from Dean Patterson in PA. We did not know at the time, but there were issues with this vehicle. How it passed PA State inspection, we have no idea. We brought it into Moore Cadillac to have it checked out since it failed VA inspection. The brakes were worn, the rear shock was seized up. The A/C went out and was blowing hot air. Moore took care of us, even though we did not buy the vehicle from them. David and Paul gave us an honest assessment, worked with us and explained in detail the entire process. Audrey made sure we were taken care of to build on the customer relationship. Paul even took the time to take us to the vehicle to show the items that were wrong. Everyone was friendly, professional and went above and beyond to gain our trust. They far exceeded our expectations of what a typical dealership experience would have been. It's refreshing to know that there are still good and honest people at a car dealership who care about their customers.
Moore Cadillac Chantilly responded to this review
6/28/2013
We are pleased that our Service department could be of assistance. Thank you for the positive review.
Naxtics3/25/2013 07:51:13 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:David Korelitz
Many thanks to Stephanie Parker and David Korelitz. My car runs like new again. You two helped me a great deal. My confidence with Moore Caddillac is stronger than ever. A lot of stuff were fixed at no cost to me. Very pleased with the service this time.
Moore Cadillac Chantilly responded to this review
4/02/2013
Thank you for the opportunity to work with you to resolve all your issues. Stephanie
moorebp3/15/2013 03:52:02 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Dane Beunier
Mr. Dane Beunier's outstanding customer Service really changed my mind towards Moore Cadillac. My husband was a Cadillac man when I met him, so you know that he was excited about purchasing another Cadillac. However, after receiving the service we did from Moore Cadillac, in reference to the servicing of our vehicle, and a few other concerns, I told my husband that we would not patronize Moore Cadillac ever again. However, when we scheduled an early Saturday morning servicing appointment for our vehicle, we were approached by Mr. Beunier. As we aired our past and present concerns and problems, that we had initially presented before to your dealership, Mr. Beunier's patience and listening ear really got my attention. He let us know that we had nothing to worry about, that our concerns and problems would be taken care of. In other words, he treated us like he truly had genuine interest in how we felt and the reputation of your dealership. He also placed a follow-up call to us on the Monday after our vehicle servicing to be sure that everything was okay. So, please know that due to the outstanding customer service of Mr. Beunier, he has renewed my trust in Moore Cadillac.
Moore Cadillac Chantilly responded to this review
3/15/2013
We really appreciate the praise. Thank you for the second chance.
donllmor3/10/2013 11:10:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Dane Beunier
My service advisor was Dane Beunier. I called him early Saturday morning to get my truck in for major repairs. Not only did he tell me to come right in without hesitation, but he made sure that my recall was taken care of as well. I called several other Cadillac dealerships in the area, and none of them were willing to work on my truck until the weekdays which would force me to take time away from work. Dane assured me that I would be taken care of, and I was. I left very happy, and Moore Cadillac will forever be my primary service location. Customer Service was great, and I am extremely grateful.
Moore Cadillac Chantilly responded to this review
3/11/2013
Pleased that we were of assistance to you, and thank you for the wonderful review. We look forward to assisting you again in the future.
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