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The Used Car Factory

27725 Three Notch Rd.Mechanicsville, MD 20659
1-855-427-27091-855-427-2709
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Services and Amenities

  • Service Centers
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At The Used Car Factory we are proud of the quality used cars we sell and our dedication to serve the needs of our customers. This is reflected in the amount of repeat bu ... Read more
At The Used Car Factory we are proud of the quality used cars we sell and our dedication to serve the needs of our customers. This is reflected in the amount of repeat business we receive. Whether this is your first purchase with us or one of many that you' ve had, you can count on our dedicated sales staff to make it the best buying experience possible. From the moment you step on our lot until the time you drive away in your next car, your car buying experience is our #1 priority!

Why You Should Buy a Used Car From Us

At The Used Car Factory we are proud of the quality used cars we sell and our dedication to serve the needs of our customers. This is reflected in the amount of repeat bu ... Read more
At The Used Car Factory we are proud of the quality used cars we sell and our dedication to serve the needs of our customers. This is reflected in the amount of repeat business we receive. Whether this is your first purchase with us or one of many that you 've had, you can count on our dedicated sales staff to make it the best buying experience possible. From the moment you step on our lot until the time you drive away in your next car, your car buying experience is our #1 priority!

Dealer Disclaimer

Price excludes tax, tags and dealer processing charge of *$299. (*not required by law) See dealer for complete details. Not responsible for typographical errors.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 5.0
    Quality Of Work
  • 5.0
    Friendliness
  • 5.0
    Overall Experience
  • 4.9
    Price

Dealership Reviews

1 - 5 of 173 
roger63833/02/2015 09:52:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Pyles,Brian Hydock,George Daye
Went in to look at a certain car. When I got there the car was no longer there, but George searched the inventories of their other stores and found me an even better deal. They brought the car to the dealership and we got the deal done. I highly recommend and they were professional the entire time.
The Used Car Factory responded to this review
3/04/2015
We appreciate the time it took for you to leave us this amazing feedback! We appreciate George as well as the rest of our staff and we are thrilled that they have taken care of you and provided you with a professional service during your visit. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please come see us for any future needs! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Katiemparrish 3/01/2015 03:08:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Pyles,Donny Dunbar,Brian Hydock
Donny, Brian and Steve are the most genuine people you could hope to deal with when you're purchasing a vehicle. In life it's the little things that mean the most. Donny took the time to find me everything that I wanted and believe me my list was long!! Brian even got my kids the DVD player installed that they wanted. I have bought cars in the past but have never felt like I was family until I came to The Used Car Factory! Steve called me a guest instead of a customer, it means a lot when your treated like family instead of just some random customer. I have told everyone about you guys and will continue to! Keep doing what you're doing! You guys are the best! I seriously can't thank you enough!!!
Sada2/26/2015 08:54:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Pyles,Donny Dunbar,Brian Hydock
It was a normal take a drive to the dealer and check out what they have: to drive home with the beautiful 2003 Chevrolet Tahoe we were checking out online. Thank you Donny for a great customer service and for keeping our 3 year old busy with balloons as well, she loves riding in her new truck. We will definitely come back to get another vehicle soon.
Torisue2/23/2015 09:28:38 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Philip Burroughs ,Dave Blado,Steve Pyles,Donny Dunbar
I had an awesome experience! Donny is the sales rep that took care of me! No hassle! I would recommend The Used Car Factory to anyone who's looking to buy a really nice user car. A+ customer service!
The Used Car Factory responded to this review
2/24/2015
What an enjoyable review to read, Torisue! It is reassuring to know that Donny provided you with a hassle-free and awesome experience. The Used Car Factory’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Highway Ghost2/21/2015 03:07:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Blado,Steve Pyles,Donny Dunbar,Brian Hydock
Donny, you are "The Man" without a doubt. My 2 hour plus drive to your dealership was well worth the trip. Over the phone you addressed all of my questions very professionally and then in person, you and the rest of the staff treated me as if you had known me for years. The time that both you and Steve took to close my deal is greatly appreciated. The inventory that is maintained for vehicle selections is very impressive and thorough. My purchase of the 2006 Dodge Magnum AWD was exactly as advertised, no misrepresentation, no confusion........exactly what I was looking for. This purchase and experience was well worth the time invested on my part. Donny, you know how much searching I had done, from Allentown, Pa. to Alexandria, Virginia.....Dover Delaware to Bowie and of course in and around Baltimore but again, I drove the 2 plus hours to your location and I can't say "Thanks" enough. An experience that will never be forgotten.............
The Used Car Factory responded to this review
2/23/2015
Thank you for your kind words and for taking the time to inform us of your positive experience. We are sincerely pleased to know that Donny's efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Thank you again! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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