• Sign in
  • |
  • Sign up

Passport Nissan

5000 Auth WaySUITLAND, MD 20746
1-877-712-93971-877-712-9397
  • Chat for instant answers
  •  Visit our website 
  •  Finance a vehicle with us
  •  Like 
  •  Follow 

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

We know that you have high expectations, and we enjoy the challenge of meeting and exceeding those expectations each and every time. Allow us to demonstrate our commitmen ... Read more
We know that you have high expectations, and we enjoy the challenge of meeting and exceeding those expectations each and every time. Allow us to demonstrate our commitment to excellence! Passport Nissan is DC's only five-time winner of Nissan's Prestigious Owner First Award of Excellence. We pride ourselves on having the highest percentage of repeat customers in the Mid-Atlantic Region. Our main goal is to Earn Customers for Life!

Why You Should Buy a Used Car From Us

We know that you have high expectations, and we enjoy the challenge of meeting and exceeding those expectations each and every time. Allow us to demonstrate our commitmen ... Read more
We know that you have high expectations, and we enjoy the challenge of meeting and exceeding those expectations each and every time. Allow us to demonstrate our commitment to excellence! Passport Nissan is DC's only five-time winner of Nissan's Prestigious Owner First Award of Excellence. We pride ourselves on having the highest percentage of repeat customers in the Mid-Atlantic Region. Our main goal is to Earn Customers for Life!

Languages Spoken

  • Español
  • Italiano

Dealer Disclaimer

All prices exclude taxes,tags, title, $300 processing fee, and applicable destination charge. Call for details.
Your Search Clear All
All Cars
Modify Your Results
A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
1000,2000,3000,4000,5000,6000,7000,8000,9000,10000,11000,12000,13000,14000,15000,16000,17000,18000,19000,20000,22000,24000,26000,28000,30000,35000,40000,45000,50000,55000,60000,65000,70000,75000,80000,85000,90000,95000,100000$1,000,$2,000,$3,000,$4,000,$5,000,$6,000,$7,000,$8,000,$9,000,$10,000,$11,000,$12,000,$13,000,$14,000,$15,000,$16,000,$17,000,$18,000,$19,000,$20,000,$22,000,$24,000,$26,000,$28,000,$30,000,$35,000,$40,000,$45,000,$50,000,$55,000,$60,000,$65,000,$70,000,$75,000,$80,000,$85,000,$90,000,$95,000,$100,000

Style

Choose more »

Make

Choose more »

Exterior Color

Choose more »

Engine

Features

Choose more »

Interior Color

Choose more »
Page 1 of 14 
You have already selected three cars.
Next »

Dealer Ratings

24-Month Overall Rating
  • 2.2
    Customer Service
  • 2.3
    Quality Of Work
  • 2.2
    Friendliness
  • 2.2
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 17 
Jedstackhouse8/05/2014 09:19:10 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ray Webb
I recently purchased a 2003 350z within the last week with 59 thousand miles on the odometer. My dealer Ray Webb was extremely helpful, polite and very professional. Ray took an interest in the vehicle I wanted and he took an interest in me, he did not try to show me other cars or try to rip me off. He took time out of his day to show me good forums for the vehicle online and how to get new parts if I would like. In fact All of the dealers in the dealership are nice, pleasant and do not make buying a vehicle a hassle. Passport gave me the opportunity to have the vehicle put on the lift in the service bays to make sure everything was performing the way it should be. I have had three issues with the vehicle. CD player was not working, clutch cable is squeaky and a clacking noise in the rear end. Passport has stood behind the car and are repairing the issues for me. I will definitely be back to this dealership in the future for any vehicles I may need or want. This was the best experience I have had buying a car. If you need a car they have in stock, Ray Webb comes with my highest recommendation. Give him a call to make the buying experience easy and virtually stress less.
Johnmonteal8/16/2013 12:15:30 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Kisha King, Carlos, Donna, Jerry Cromwell
Do not buy from this dealership if you can avoid them. They are liars and make false promises that they fail to deliver. We have had to drive back and forth several times to fix stupid careless mistakes that shouldn't have happened in the first place. They still owe us 2 checks in the mail that they say they sent out but they haven't. They lied to us with the same thing the last few times we bought from them. They promise that they sent out the checks and I bugged them and finally got a confirmation number showing they didn't send it out when they said they did. It was interesting to see how each employee was blaming each other for the administrative mistakes... If someone makes a mistake they should own up to it and have to pay for it... It sucks being given the run around constantly for the same stupid crap... Also, the whole car buying experience is way too long, on average anytime I visit here it usually takes 7-9 hours for some stupid stuff... It is a disaster to have to make multiple trips and waste my valuable time and money at this place... Horrible customer experience...
suaw6/06/2013 11:22:52 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:xxx
I arrived, walked through the door, and it was as if I was invisible. No staff said good morning, welcome nothing. I sat there for one hour and then finally asked how much longer before I could test drive a car. Funny thing though they keep calling me at home almost harassing, then when you get there you get these cool blank looks. The guy who eventually helped me was nice enough. Over all I was very unimpressed. I took my business to another dealership where they know how to treat customers. Let's face it they are all full of it, but it's nicer to spend your money where people are nice. This is the second time I have tried to purchase a car from Passport Nissan over the years the first time was 13 years ago, I went in and I remember no one looked at me. I took my business else where.
gobraves96/03/2013 02:34:32 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Michael Gilbert/David Gruner
We purchased a 2005 Nissan Murano from Passport Nissan last Friday. When we first went to see the car the salesperson, Michael Gilbert, could not show it because the battery was dead. We then came back the next day and had a satisfactory test drive. We entered negotiations asking for a sizable dent in the passenger side door to be fixed as well as replacing the seat covers as they were torn. The dealer agreed with the repairs and agreed to do that as to move the car off the lot. We returned later in the day to sign contracts only to be told that the 6 month, 6,000 mile warranty had been pulled off the table to be replaced by a 30 day/1,00 mile warranty to cover the dealers losses. I was dissatisfied with that but not enough to walk away from the deal since it had been "certified" inspected. I did ask for the manager's business card because I felt the deal had been misrepresented and I had the guarantee in writing and had indicated I would contact the Better Business Bureau the following day. After signing the contract and waiting for the car to go through its final delivery preparation the salesperson, Michael, came back with the original warranty. I believe Michael to be a fair, empathetic man, and I enjoyed dealing with him. The following day my wife and went out to look at the car and noticed oil leaking from the car. I looked underneath and saw what appeared to be residual oil. We then went shopping and upon our return home and noticed a burning oil smell coming from the car. I again looked underneath and saw more residual oil and pooling under the car. We contacted the dealer and they agreed to look at the car for the cause. I printed pictures of the leak and took them to the dealer, reporting to the Service manager. He said they would immediately take the car back for review. I entered the dealer and spoke with Michael, showing him the pictures. He said they would take care of it. I asked to speak with the GM because I was pretty upset with how the warranty had been switched and with the fact the we had oil leaking all over our drive. I spoke with GM Dave Gruner. I indicated I was very dissatisfied with how the the warranty had been switched and with the oil leak. I showed him the pictures. He said it would be covered under warranty. My sole goal in speaking with him was to find out if the practice of switching warranties and the oil leak were acceptable practices from his dealership. What I received was a 15 minute berating from Mr. Gruner. I cannot accurately capture his tone of voice but he did say, "You have a warranty, we're fixing it, what else do you want?" I know in writing the conversation in not accurately captured, but Mr. Gruner displayed no customer service skills such as empathy or sincerity. His customer service skills equated to dollars and cents, essentially, "You got a good deal, what the hell else do you want?" At one point, Mr Gruner attempted to throw me out of his office but then stopped with the door open. He offered me a full refund on the car if I was so dissatisfied saying, "I'll give you your money back right now and sell this vehicle to someone else for more money!". I thanked him for his time and left his office. Before we arrived home, the service manager called and said the car was missing the dip stick thus creating the leaking oil. He said they would get a new one in there and change the oil. He indicated the oil had been changed by the service department prior to our taking ownership of the car. He was a good person to deal with. Anyone with customer service experience should know if you have an upset customer you should diffuse the situation calmly and listen to what is being said. Mr. Gruner repeatedly cut me off, spoke over me, and yes, asked me to leave his office. He truly did not understand all I wanted was, "Sir, we are sorry about the leak and we'll get right on it." and, "I'm sorry about the warranty. It is not standard practice to switch at signing". I would have thanked him for his time and left his office. Instead I received raised voice berating about how good a deal I got, how everything was covered under warranty, how they receive national recognition for customer service, and that they offer a much better warranty than anyone else." All the facts are true but when dealing with customers, telling them they got a great deal, be happy with it and get out is NO way to guarantee repeat business. On the whole, we are satisfied with our deal, we were very satisfied with Michael Gilbert's customer service, satisfied with the service manager but exceptionally dissatisfied with how Mr. Gruner treated me. He took a potential repeat customer and made certain we would enter their doors again.
mnr2792/12/2013 10:43:46 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:fersen lominy
We where looking to purchase new maxima and had live chat with Mike and spoke over phone with fersen. We agreed on price and before starting to their dealership I told to Mike that i'm 50 miles away and it being a working day i still can come immediately to dealership to make a deal and needed him to confirm about the vehicle. He confirmed the vehicle being in parking lot and also the mileage of the new vehicle. I was in dealership in next 1 hour and we where left unattended for nearly 1 hour and was told that vehicle is sold. They just played games with me to get me to dealership. Once we are at dealership they are trying to show other models of vehicles which we are not even interested and where asking me to take test drive. They played a very bad game with me to get me to get to dealership and fersen very rude in his talk when we asked why we are made to travel 50 miles on a working day for a vehicle that was sold. This is a very bad dealer place to purchase a vehicle. They are like this before they could sell a vehicle and i can't even imagine of purchasing any more vehicles from them.
Next »
This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
Close 
AutoTrader.com