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Passport Nissan

5000 Auth WaySUITLAND, MD 20746
1-877-712-93971-877-712-9397
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

We know that you have high expectations, and we enjoy the challenge of meeting and exceeding those expectations each and every time. Allow us to demonstrate our commitmen ... Read more
We know that you have high expectations, and we enjoy the challenge of meeting and exceeding those expectations each and every time. Allow us to demonstrate our commitment to excellence! Passport Nissan is DC's only five-time winner of Nissan's Prestigious Owner First Award of Excellence. We pride ourselves on having the highest percentage of repeat customers in the Mid-Atlantic Region. Our main goal is to Earn Customers for Life!

Why You Should Buy a Used Car From Us

We know that you have high expectations, and we enjoy the challenge of meeting and exceeding those expectations each and every time. Allow us to demonstrate our commitmen ... Read more
We know that you have high expectations, and we enjoy the challenge of meeting and exceeding those expectations each and every time. Allow us to demonstrate our commitment to excellence! Passport Nissan is DC's only five-time winner of Nissan's Prestigious Owner First Award of Excellence. We pride ourselves on having the highest percentage of repeat customers in the Mid-Atlantic Region. Our main goal is to Earn Customers for Life!

Languages Spoken

  • Español
  • Italiano

Dealer Disclaimer

All prices exclude taxes,tags, title, $300 processing fee, and applicable destination charge. Call for details.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.3
    Quality Of Work
  • 3.3
    Friendliness
  • 3.7
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 19 
Tan45/08/2015 12:05:00 AM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Keenan Proctor
I've had my new 2014 Nissan Altima for about a month now and I absolutely love it. I researched it before I got to the dealership and it was just as expected. Pristine condition and only 9k miles. To top it off, my sales consultant Keenan Proctor was not only friendly but genuine and worked out an even lower price and better deal. There was push back on the price, of course, because that's the nature of the business; but using the car research I had, he worked with the dealership manager to come to a deal that they were willing to do and that I was extremely happy with. All in all, it was a great experience with a dealership for me amongst all the horror stories out there.
Couponing4me4/27/2015 09:57:14 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Sam in finance, Jerry Cromwell, Marcus Desouza, and my
I don't know where to start. I only gave one star because my sales guy was awesome. It sucks that he works for such a dishonest dealership. I won't even share his name. Long story short...I went in with my financing already secured. Told them EXACTLY what I wanted...they showed me a car 1k higher but told me they would work with me. They brought me numbers that showed them working with me. When I got back to the finance office those numbers had increased by almost 3000.00. Keep in mind I ALREADY had my financing source. They denied ever showing me lower numbers...we are smart consumers...we took a picture of the offer. We ended up walking away from the shady deal. Then we got home...they had run our credit for financing through 6 other lenders. Ummm don't you have that approval information with you? Then I called my financing source because the dealer had been sooo shady only to discover they sent over a price over 4000.00 more than we agreed. You've been warned!
Jedstackhouse8/05/2014 09:19:10 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ray Webb
I recently purchased a 2003 350z within the last week with 59 thousand miles on the odometer. My dealer Ray Webb was extremely helpful, polite and very professional. Ray took an interest in the vehicle I wanted and he took an interest in me, he did not try to show me other cars or try to rip me off. He took time out of his day to show me good forums for the vehicle online and how to get new parts if I would like. In fact All of the dealers in the dealership are nice, pleasant and do not make buying a vehicle a hassle. Passport gave me the opportunity to have the vehicle put on the lift in the service bays to make sure everything was performing the way it should be. I have had three issues with the vehicle. CD player was not working, clutch cable is squeaky and a clacking noise in the rear end. Passport has stood behind the car and are repairing the issues for me. I will definitely be back to this dealership in the future for any vehicles I may need or want. This was the best experience I have had buying a car. If you need a car they have in stock, Ray Webb comes with my highest recommendation. Give him a call to make the buying experience easy and virtually stress less.
Johnmonteal8/16/2013 12:15:30 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Kisha King, Carlos, Donna, Jerry Cromwell
Do not buy from this dealership if you can avoid them. They are liars and make false promises that they fail to deliver. We have had to drive back and forth several times to fix stupid careless mistakes that shouldn't have happened in the first place. They still owe us 2 checks in the mail that they say they sent out but they haven't. They lied to us with the same thing the last few times we bought from them. They promise that they sent out the checks and I bugged them and finally got a confirmation number showing they didn't send it out when they said they did. It was interesting to see how each employee was blaming each other for the administrative mistakes... If someone makes a mistake they should own up to it and have to pay for it... It sucks being given the run around constantly for the same stupid crap... Also, the whole car buying experience is way too long, on average anytime I visit here it usually takes 7-9 hours for some stupid stuff... It is a disaster to have to make multiple trips and waste my valuable time and money at this place... Horrible customer experience...
suaw6/06/2013 11:22:52 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:xxx
I arrived, walked through the door, and it was as if I was invisible. No staff said good morning, welcome nothing. I sat there for one hour and then finally asked how much longer before I could test drive a car. Funny thing though they keep calling me at home almost harassing, then when you get there you get these cool blank looks. The guy who eventually helped me was nice enough. Over all I was very unimpressed. I took my business to another dealership where they know how to treat customers. Let's face it they are all full of it, but it's nicer to spend your money where people are nice. This is the second time I have tried to purchase a car from Passport Nissan over the years the first time was 13 years ago, I went in and I remember no one looked at me. I took my business else where.
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