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DARCARS Chrysler Jeep Dodge of New Carrollton

8100 Annapolis RoadNew Carrollton, MD 20784
1-888-983-06531-888-983-0653

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Why You Should Buy a Used Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Languages Spoken

  • Español
  • Italiano

Dealer Disclaimer

Pricing excludes tax, tags, and $300 dealer processing charge. Subject to prior sales. Please call dealer to verify pricing and vehicle availability.
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Dealer Ratings

24-Month Overall Rating
  • 3.1
    Customer Service
  • 2.7
    Quality Of Work
  • 3.1
    Friendliness
  • 2.7
    Overall Experience
  • 2.6
    Price

Dealership Reviews

1 - 5 of 15 
youcanfixit4/13/2015 12:08:11 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Roxana Lopex, Giovanni spoke to Frankie Gach this week only
We were referred to this dealership....I will not REFER ANYONE...THIS IS A WARNING....My experience with this dealership was the absolute worse. PLEASE, PLEASE DO NOT, DO BUSINESS WITH THIS DEALERSHIP....YOU WILL BE SORRY!!! AND OUT OF HARD EARNED MONEY! I just purchased a used Town and Country, 2011, in January 2015, for an astronomical price of almost $19,000 with more than 70k miles. Before taking the car off the lot, we noticed that one of the sliding doors did not work...Safety Issue! Do Not believe Vehicle was MD Inspected properly, because this would have been repaired. It was mentioned to the management and we were told we would have to pay for the repair. Because of the Need for this type of vehicle, we came back to have it repaired. Once this problem was taken care of, just last week, Major repair issues are NOW required on the vehicle, like: External/Auxiliary Trans Oil Cooler Hoses, Belt Tensioner, R&R, Drive Belt and Idler Pulley, (another couple thousands of dollars $$$$ More Money) just to name a few. These are items that should have been found and replaced during a MD Inspection and not needing repair less than 3 months. If the MD Inspection was complete, these safety issues would not be an issue. Went to management this week to discuss my concerns, with no success...had to pay out MORE MONEY. This just Infuriates me and really should not have to be addressed. If you review the comments from Miransimon above, about a new car, I can Agree with their experience....THIS IS A WARNING!!!! Also, when presenting your copy of paperwork, Never Let It Out Of Your Hands, adjustments can and will be made, as with OURS...BE CAREFUL. Made every attempt to correct problem...OUT Of Money and STUCK with a UNSAFE VEHICLE at this Point. The Sales person was GREAT! Mrs. King, but the financial group took total advantage of our Families Need for a vehicle and RIPPED US OFF. DARCARS....JUST MAKE IT RIGHT FOR THE FAMILY'S SAKE....!!!
optimisticangel0041/25/2015 12:35:55 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Sadat, Giovanni
My experience @ New Carrollton (Darcars dealership) was excellent, from the moment that I walked in, I was greeted by Giovanni, he then introduced me to a ( Sales Consultant) David Sadat. I didn't feel pressured or uncomfortable. I was able to trade in my car and purchase a truck less than 3 hours I was on my way home. Keep up the great work Giovanni and Frank!!! And thanks for providing me with a great car buying experience!!! I Highly Recommend this dealership!
miransimon1/21/2015 07:46:40 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Roxana Lopez, Casey, Frankie Gach, the current sales manager and the rest of the crooks.
WARNING DO NOT BUY. I had to give them a rating of 1 to right this review but they don't even deserve that. They have the absolute worst customer service and loyalty. My father went to buy my dream car and we found out that one of the tires aren't matching and one of the tires had a gash on the side with the tires metallic interior material showing. This didn't happen in our possession and it was sold to us this way. They took the car to get it washed and cleaned and who knows what they did. The car is unsafe to drive because the driver side tire had an air pressure of 28 which was a michelin tire, the front passenger side had a good year tire with 37 tire pressure, the back left was a michelin tire with 28 pressure, and the back right had a michelin tire with a huge gash on the side and 27 air pressure. The car wasn't safe to drive and that tire wasn't holding the air pressure correctly. After calling them for a day straight trying to resolve the issue, it went no where. They kept putting us on hold and transferring us till the call dropped. We went there with intentions for keeping the car but they didn't care about trying to fix the issue. After all of this we totally lost trust and why would anyone trust someone when something goes wrong with a 30,000 dollar vehicle. DO NOT BUY ANYTHING FROM THIS DEALERSHIP. THEY ARE SCUMSS AND THEY TALK NICE AT FIRST BUT THEIR INTENTION IS TO SELL YOU CARS THAT THEY HAVEN'T EVEN CHECKED FOR ISSUES. THEY TRY TO FLIP THE BS THEY GET IN AND TAKE ADVANTAGE BY DRAINING ALL YOUR MONEY.
DARCARS Chrysler Jeep Dodge of New Carrollton responded to this review
2/05/2015
We are extremely sorry that you did not have a positive experience when buying your dream car. We would like to help fix your tires and make your experience a great one. Please allow me to apologize that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. Please know that we will use your feedback to improve the overall service that we provide. I would be happy to provide assistance, please contact me at jdobson@darcars.com with any further information.
yalbury51/17/2015 10:46:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lambert Selenou, Frankie Gach, Roxana Lopez
I want to thank Lambert Selenou (Sales Consultant), Frankie Gach, (Sales Manager), and Roxana Lopez, (Finance Manager) of DARCARS Chrysler Jeep Dodge of New Carrollton! I was immediately greeted by Lambert who listened as I told him the type of car I wanted in order to fulfill my day to day needs, the price I was willing to pay because I wanted to live within my means and something reliable. After he didn’t show me the door, He immediately brought me two cars that were within my price range and one that he knew that I would really like (2011 Volkswagen Jetta). (Gorgeous, Clean Car Inside and Out) He was very patient as I called my mechanic and confidant and didn’t try to upsell me. He showed me the Carfax and then asked if we can give you the price that you want and if you are satisfied with the car inside and out, would you leave with it today, I told him YES! Lambert then sent me over to Frankie who worked some magic and next thing I knew, I was introduced to Roxana, who told me that the car was mine if I was satisfied with the price which included extended warranty (Added Care Plus) for 2 years (Well I was shocked, speechless and so very elated!) They were really honest with me because my credit score was a little less than perfect, but this team went above and beyond the call of duty to ensure that my satisfaction was guaranteed at every turn. Sooo, papers were signed and I walked away with my car within a matter of hours. This was by far the most easiest time that I have ever had in buying a car and trust me I have met some characters. So if you are in need of a CAR and DEALERSHIP that truly listens and won’t haggle with you, then you need to RUN, CATCH THE BUS, and/or WALK to DARCARS Chrysler Jeep Dodge of New Carrollton!
cjhartl12/30/2014 08:37:51 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:David Sadat, Roxana Lopez
My experience with the dealership was positive. The Sales Consultant was very knowledgeable about all of the vehicles on the lot. He answered all of my questions but did not pressure me. The Finance Manager was friendly and very efficient in processing the sale.
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