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DARCARS Chrysler Jeep Dodge of New Carrollton

8100 Annapolis RoadNew Carrollton, MD 20784
1-888-983-06531-888-983-0653

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Why You Should Buy a Used Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Languages Spoken

  • Español
  • Italiano

Dealer Disclaimer

Pricing excludes tax, tags, and $300 dealer processing charge. Subject to prior sales. Please call dealer to verify pricing and vehicle availability.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.0
    Quality Of Work
  • 3.3
    Friendliness
  • 3.0
    Overall Experience
  • 2.8
    Price

Dealership Reviews

1 - 5 of 14 
optimisticangel0041/25/2015 12:35:55 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Sadat, Giovanni
My experience @ New Carrollton (Darcars dealership) was excellent, from the moment that I walked in, I was greeted by Giovanni, he then introduced me to a ( Sales Consultant) David Sadat. I didn't feel pressured or uncomfortable. I was able to trade in my car and purchase a truck less than 3 hours I was on my way home. Keep up the great work Giovanni and Frank!!! And thanks for providing me with a great car buying experience!!! I Highly Recommend this dealership!
miransimon1/21/2015 07:46:40 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Roxana Lopez, Casey, Frankie Gach, the current sales manager and the rest of the crooks.
WARNING DO NOT BUY. I had to give them a rating of 1 to right this review but they don't even deserve that. They have the absolute worst customer service and loyalty. My father went to buy my dream car and we found out that one of the tires aren't matching and one of the tires had a gash on the side with the tires metallic interior material showing. This didn't happen in our possession and it was sold to us this way. They took the car to get it washed and cleaned and who knows what they did. The car is unsafe to drive because the driver side tire had an air pressure of 28 which was a michelin tire, the front passenger side had a good year tire with 37 tire pressure, the back left was a michelin tire with 28 pressure, and the back right had a michelin tire with a huge gash on the side and 27 air pressure. The car wasn't safe to drive and that tire wasn't holding the air pressure correctly. After calling them for a day straight trying to resolve the issue, it went no where. They kept putting us on hold and transferring us till the call dropped. We went there with intentions for keeping the car but they didn't care about trying to fix the issue. After all of this we totally lost trust and why would anyone trust someone when something goes wrong with a 30,000 dollar vehicle. DO NOT BUY ANYTHING FROM THIS DEALERSHIP. THEY ARE SCUMSS AND THEY TALK NICE AT FIRST BUT THEIR INTENTION IS TO SELL YOU CARS THAT THEY HAVEN'T EVEN CHECKED FOR ISSUES. THEY TRY TO FLIP THE BS THEY GET IN AND TAKE ADVANTAGE BY DRAINING ALL YOUR MONEY.
DARCARS Chrysler Jeep Dodge of New Carrollton responded to this review
2/05/2015
We are extremely sorry that you did not have a positive experience when buying your dream car. We would like to help fix your tires and make your experience a great one. Please allow me to apologize that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. Please know that we will use your feedback to improve the overall service that we provide. I would be happy to provide assistance, please contact me at jdobson@darcars.com with any further information.
yalbury51/17/2015 10:46:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lambert Selenou, Frankie Gach, Roxana Lopez
I want to thank Lambert Selenou (Sales Consultant), Frankie Gach, (Sales Manager), and Roxana Lopez, (Finance Manager) of DARCARS Chrysler Jeep Dodge of New Carrollton! I was immediately greeted by Lambert who listened as I told him the type of car I wanted in order to fulfill my day to day needs, the price I was willing to pay because I wanted to live within my means and something reliable. After he didn’t show me the door, He immediately brought me two cars that were within my price range and one that he knew that I would really like (2011 Volkswagen Jetta). (Gorgeous, Clean Car Inside and Out) He was very patient as I called my mechanic and confidant and didn’t try to upsell me. He showed me the Carfax and then asked if we can give you the price that you want and if you are satisfied with the car inside and out, would you leave with it today, I told him YES! Lambert then sent me over to Frankie who worked some magic and next thing I knew, I was introduced to Roxana, who told me that the car was mine if I was satisfied with the price which included extended warranty (Added Care Plus) for 2 years (Well I was shocked, speechless and so very elated!) They were really honest with me because my credit score was a little less than perfect, but this team went above and beyond the call of duty to ensure that my satisfaction was guaranteed at every turn. Sooo, papers were signed and I walked away with my car within a matter of hours. This was by far the most easiest time that I have ever had in buying a car and trust me I have met some characters. So if you are in need of a CAR and DEALERSHIP that truly listens and won’t haggle with you, then you need to RUN, CATCH THE BUS, and/or WALK to DARCARS Chrysler Jeep Dodge of New Carrollton!
cjhartl12/30/2014 08:37:51 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:David Sadat, Roxana Lopez
My experience with the dealership was positive. The Sales Consultant was very knowledgeable about all of the vehicles on the lot. He answered all of my questions but did not pressure me. The Finance Manager was friendly and very efficient in processing the sale.
larry watson 32112/07/2014 12:46:23 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:stan, ann
the quality of work here is absolutely horrible. Took my magnum in to get the turn signal fixed. The service was not completed and I had to take off work and go back to get fixed again. took my car in to get sway bar fixed $1,200) left and the car wouldn't start 25 minutes later. Finally started and found that the heat wasn't working, the temperature gauge was not moving and then the car started to over heat, and the steering column started making noise. Check engine light came on and throttle censor light came on. took car back a week later and they tell me the heat should work but the heating core may be going bad. I left to find the heat was still not working and the check engine light and every thing else was still happening. Took car back another week later service team bled the antifreeze line and the steering line. Steering got better but nothing else go better. Took car back a week later and was told that I have fluid in the engine and the heads and valves will need to be replaced for a grand total of $2,800 or more. Since the Car is not drivable these things have to be fixed so the car has to stay. The car sat for a week with out anything being done thus I had to rent a care during the holiday and pay holiday rates and the car has been with Darcars for 2 weeks. I only needed a sway bar and bushings and now I cant drive the car. Absolutely being robbed here. So not happy. All the banging they did on the car and they are telling me that these are two separate occurrences that is not caused by them.
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