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355 Toyota Scion

15625 Frederick RoadRockville, MD 20850
1-866-880-64801-866-880-6480

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your i ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Why You Should Buy a Used Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your i ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Languages Spoken

  • Español
  • "中文"
  • Français

Dealer Disclaimer

Price includes all applicable incentives. Excludes tax, tags and $300 processing charge.
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.7
    Quality Of Work
  • 3.9
    Friendliness
  • 3.7
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 105 
happycustomer10210/02/2014 11:35:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Pej Man
Many thanks as well to Toyota Rent a Car’s Pej Man & the rest of the rental team for providing outstanding service during our 9/19 service appointment. Pej Man was absolutely terrific to provide incredible value to us while he finalized the details in regards to our car rental during our service appointment. As stated before in my previous email, we are again very happy & pleased, making us very confident that we made the best decision to choose 355 Toyota. Yes, we are still glowing from the awesome service provided by Pej Man & the rest of the team at Toyota Rent a Car & look forward to returning back again. Thanks again, 355! :)
happycustomer10210/02/2014 09:27:26 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Juan Rubio
Many thanks to Juan Rubio & the rest of the 355 Toyota Team for providing outstanding service for both our Toyotas. Juan Rubio has been incredibly FANTASTIC each & every time during my 7 service appointments within the past 6 weeks!!! (Needed to get a lot of work done on both vehicles.) Very happy & pleased with all 7 recent appointments & will be sure to come back again to 355 Toyota for future appointments. Juan was excellent as he paid attention to many details, found awesome & efficient solutions whenever there was an unexpected surprise discovered during the repairs, & was always ready to offer great value, making us very confident that we made the best decision to choose 355 Toyota, knowing that our vehicles are in excellent hands. My husband & I are still glowing from the awesome service provided by Juan Rubio & the rest of the team at 355 Toyota & look forward to returning back again. Thanks again, 355! :)
destra9/27/2014 08:03:41 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jorge Gallart,Parviz Heidari,David Konstandinidis ,Todd Thompson,Saadi Movassaghi,Steven Ricci,Selrom Tsegah,Amea Assemian,Hamid Bashiri,Firooz Mozaffar,Brandon Lim,Jay Hajjar,Payam Marandloui,PJ Mehta
I purchased a Rav4 from DARCARS 355 Toyota of Rockville back in June 2014. Because it was an out of state purchase I was told that they would process my tags and registration which I would get in a few weeks. I was given temp tags that expired 2 months later - Aug 2014. The registration card I was given had the wrong model and color of the car – I notified them and they said that it didn’t matter. As Aug approached and I still had no tags, I called them repeatedly and had my sister who lives near the dealer go by multiple times to find out what the hold up was. Sometimes we were told it was in process, other times we were told more paperwork was needed. They eventually gave me another temp tag that expired Sept 2014. I finally found out on my own that there was a balance due on my Connecticut property taxes. This was immediately taken care of on my end and paperwork was send over to 355 Toyota for notification. This misunderstanding could have been avoided with a simple phone call from the Finance Manager back in June or July. We are now in Sept 2014 and i still dont have my tags or registration. My temp tag is now expired, I have filed a complaint, I have spoken to probably everyone at the dealer and the answers I keep getting are (1) that they called me to notify me of what was needed – this is not true – they called me one time while my sister was there to tell me they needed an original not the faxed copy of my vin verification (2) that they cant provide me with another extended tag (3) to just drive around with expired tags (4) that there was nothing they could do but wait for Connecticut DMV. (5) That they wouldn’t provide me a rental during the time I had no tags. (6) That I would be fully responsible for any tickets I receive. I have called the Connecticut DMV only to find that they had none of the paperwork the dealer was talking about; in fact I provided the documents to the dmv myself. I finally got a call from someone on the day before my tags expired to tell me that they would pay upto $25 a day for a rental but not the taxes and fees. I have now been using the rental for 9 days, I still don’t know where my tags or registration are. The rental bill is now at $425 however they are only paying $225. Not only have the employees lied and not been helpful at all at 355 Toyota but their own general mgr hasn’t had the decency to provide a call to try to help resolve this situation. The lack of customer service skill and communication from the people at 355 Toyota is preposterous.
Barbara703456784/14/2014 03:44:13 PM
5.0
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Payam Marandloui,Seyed Alemohammad
We rated Seyed very high as he was wonderful to work with. His friendliness met us at the door! He listened attentively to what we had to say. He educated us about the various Prius automobiles. Seyed answered our many questions very patiently. I would recommend anyone wanted a Toyota to go to him. Payam was very helpful is getting us the best deal we could find. When we told him we had to be home at a certain time to pick up grandsons he worked quickly to end the financial process. We went away very pleased with his efforts.
Mokward3/28/2014 08:34:36 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Juan Rubio
I am writing to give a great review and thanks to Juan Rubio for an outstanding experience at the service department yesterday. He was prompt, courteous, accommodating (I had inadvertently driven my car in on the wrong lane in the wrong direction), kind (showing me how to stand under the outside heater while waiting for my car to pull around). I could say more but I'm sure you get the picture. Juan is an excellent representative of a service department that obviously prides itself on outstanding customers service.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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