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Fitzgerald's Lakeforest Hyundai Subaru

903 N. Frederick Rd.Gaithersburg, MD 20879
1-866-466-60691-866-466-6069
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Internet Access
  • Children's Play Area

Why You Should Buy a New Car From Us

Over the years we have listened to our customers and responded to their suggestions by offering;- NO HAGGLE POSTED PRICE- LIFE TIME BUYER PROTECTION PLAN- LIFE TIME LOANE ... Read more
Over the years we have listened to our customers and responded to their suggestions by offering;- NO HAGGLE POSTED PRICE- LIFE TIME BUYER PROTECTION PLAN- LIFE TIME LOANER CAR PROGRAM- FITZ WAY CERTIFIED**138 POINT INSPECTION- FIVE DAY/250 Miles MONEY BACK GUARANTEE- FREE VEHICLE HISTORY REPORT- 150% BEST PRICE GUARANTEE

Why You Should Buy a Used Car From Us

Over the years we have listened to our customers and responded to their suggestions by offering;- NO HAGGLE POSTED PRICE- LIFE TIME BUYER PROTECTION PLAN- LIFE TIME LOANE ... Read more
Over the years we have listened to our customers and responded to their suggestions by offering;- NO HAGGLE POSTED PRICE- LIFE TIME BUYER PROTECTION PLAN- LIFE TIME LOANER CAR PROGRAM- FITZ WAY CERTIFIED**138 POINT INSPECTION- FIVE DAY/250 Miles MONEY BACK GUARANTEE- FREE VEHICLE HISTORY REPORT- 150% BEST PRICE GUARANTEE

Languages Spoken

  • Español
  • "中文"
  • 한국어

Dealer Disclaimer

Pricing excludes tax, tags and $299 dealer processing fee. Please call dealer to verify pricing and vehicle availability.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 123 
Master.yr11/04/2014 10:14:48 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Richard Han
I purchased genesis from this location. Sales person was richard han. He told me that the price on online was included graduate and military incentives. But he told me that he will adjust price to online price. I trusted him; however, after I signed all papers, price was not same as he guaranteed ans even higher than $1200. he told me that he will fix the price and will resend me finalized documentation. I agreeed and left a dealership. Now, he does not picking up my phone call. He also guranteed me a gift, but nothing. When I picked up car, car wasnt cleaned nor gas filled. I understand that it was 9pm, but no detailed and did not fill gas tank at all. Extremely disappointed. Don't go this stealership.
Fitzgerald Gaithersburg Hyundai responded to this review
11/10/2014
We have attempted to contact you privately asking for some information necessary to look into the matter. Unfortunately, we have not heard back from you. We have interviewed Mr. Richard Han and several other members of the Sales Team, but no one has any knowledge of this transaction. If we are at fault in any way, we would greatly appreciate the opportunity to bring resolution to your concerns. Please send us your name, contact information and any other relevant details to socialmedia@fitzmall.com. We look forward to hearing from you.
fluffy1236/29/2014 11:01:42 PM
2.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:John Dutton ,John Burroughs
I do not recommend this dealership. I purchased a used cpo genesis a few months ago. The salesperson John Dutton seems friendly and may do a good job gaining people's trust but he's just as bad as your stereotypical used car salesman with many tricks up his sleeve. I inquired about the vehicle and before I got there. He had the engine running and a hanging dealer tag covering a big scratch in the back bumper. This literally covered up the scratch and prevented me from hearing the loud tick from the transmission when shifting without the car fully warmed up. He didn't seem to be completely knowledgeable in Hyundais but gave answers to my questions that were not accurate (more to come on this in a bit). The dealership also makes a mockery of the cpo program. The check list mentions a whole host of things regarding the condition of the interior, exterior, and mechanical, but you have to wonder what kind of standards they truly hold themselves to. Regardless, if you have decent people you're doing business with, you expect them to be fair, have common sense, and treat you with respect. The dealership's two big flaws were the following: - Emissions testing. He told me the car had passed MD emissions which I knew was transferable to my state of Virginia. This means I would not have had to get and pay for emissions myself. A few days before the temporary tag expired I got an email from the title clerk saying I need to send her emissions certification. I responded saying that must be a mistake and at the end they wound up admitting they made a mistake in telling me the car had passed emissions. I told them I"ll just go get it done myself but they need to reimburse me for the cost. A couple of the managers got involved but there was no success in getting them to pay for their mistake. - Poor job in removing old window tint. When I took the car into a local tint shop I was told a poor job removing the old tint and glue, and that they would have to charge extra to remove the old glue first. First of all, you have to question the quality control of their cpo cars if a car in this condition is made available for sale. Secondly, I respectfully informed the dealer of this and asked to be reimbursed for this extra cost but they wouldn't budge on this, either, and instead invited me to use my personal time to take a 60 mile round trip drive for them to fix their mistake. There were a few other issues with this transaction but the takeaway of this story is i gave them a golden opportunity to very easily and economically make up for their mistakes. Them reimbursing me $100 or so would've won themselves a fan and a repeat customer (the cars in our household tend to be replaced every 4 to 6 years). But they did not want to make their wrongs right. My request was out of principle as that $100 is not enough for even two tanks of gas. This dealership, on the other hand, lacks the most basic principle of treating their customers with fairness.
Fitzgerald Gaithersburg Hyundai responded to this review
10/02/2014
Thank you for posting your feedback. We understand that management has been in contact with you.
joseamartinez2/23/2014 12:01:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:oscar garcia
The sales rep was very profecional he knew and explame all about the car he stay in toch with me all the time since the begining till the end ..and he return my phone calls faster and he was very honest with me the sales person (oscar garcia ) meke fell like if i was his frien ...thaks fiztgerald hyundai for have people so profecional working for u company
Fitzgerald Gaithersburg Hyundai responded to this review
5/29/2014
Thanks so much for this great review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we're happy to hear that you agree!
SallyT9/24/2013 10:40:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:John Dutton ,Renda Reed
This is our third Hyundai from this dealer. Our salesman was John Dutton and he was extremely helpful in understanding our needs, helping us make a decision, showing us the various options and why they would be right for us. He spent time and effort in actually working with us in the car itself and answering our questions, pointing out features that were new to us, like the traction button etc. He was pleasant and worked hard to make sure we were satisfied, and dealing with him was an altogether pleasant experience.
Fitzgerald Gaithersburg Hyundai responded to this review
10/24/2013
Thanks for returning to Fitzgerald's again for another vehicle! We appreciate your loyalty. Enjoy the new Hyundai!
cjimen209/22/2013 08:18:12 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:John Dutton
Service was great! Everyone was very professional and friendly. It was totally satisfy with the dealership. John Dutton was very helpful and helped me find the car that I wanted.
Fitzgerald Gaithersburg Hyundai responded to this review
10/24/2013
Thanks for posting your review, we appreciate you taking the time to do so. We will pass this on to John and the team. Enjoy the new vehicle and we look forward to seeing you in for service.
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