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Heritage VW - Subaru

9808 Reisterstown RoadOwings Mills, MD 21117
1-844-686-94571-844-686-9457
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Owings Mills, Maryland, the staff at Heritage Vo ... Read more
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Owings Mills, Maryland, the staff at Heritage Volkswagen and Subaru will help you find the Subaru or VW vehicle you want. At Heritage we offer a searchable online inventory of new Subaru and Volkswagen cars in Owings Mills, including the all new Forester XT, Impreza, Legacy GT, Outback 3.6R, Touareg, Tiguan, GTI and Jetta, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru, Volkswagen or quality used car that you have been searching for in Baltimore, Glen Burnie and Catonsville.

Why You Should Buy a Used Car From Us

Heritage Imports offers you a no hassle, no haggle sales environment with professional sales associates. All backed up with an excellent service staff with convenient ser ... Read more
Heritage Imports offers you a no hassle, no haggle sales environment with professional sales associates. All backed up with an excellent service staff with convenient service hours. Heritage Imports also gives you the added value of a worry-free certified pre-owned vehicle that means you buy with confidence. The Certified advantage 101 point inspection and reconditioning, 3 months or 3,000 mile warranty, Service at any Mile One dealership, Towing benefit,Financing, Vehicle Carfax check.

Languages Spoken

  • Español

Dealer Disclaimer

*Your additional costs are sales tax, tag and title fees for the state in which the vehicle will be registered, freight (Maryland only see below for specific charges), ... Read more
*Your additional costs are sales tax, tag and title fees for the state in which the vehicle will be registered, freight (Maryland only see below for specific charges), any dealer-installed options (if applicable), and a $299 dealer processing fee. Subaru freight charges: $795 (BRZ, Impreza, Legacy); $850 (Crosstrek, Forester, Outback). VW freight charges: $820 (Beetle, Jetta, Jetta SportWagen, Passat, Golf, Golf GTI, Golf SportWagen); $865 (CC, Eos, Tiguan); $910 (Touareg). Every Internet Price is subject to change, and prior sales are excluded from these offers. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with the dealer.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.8
    Quality Of Work
  • 4.7
    Friendliness
  • 4.8
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 180 
cwjones@wilcoxtravel.com7/31/2016 03:21:08 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Josh Jones
Had a great time at this Heritage Dealership. We were on the fence about everything, but Josh Jones was very personable, very helpful, and took the time to explain everything in detail and made the financing a piece of cake. I will definitely return the next time we need a car.
Heritage Volkswagen Owings Mills responded to this review
8/02/2016
Hello, Heritage Volkswagen Owings Mills would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Josh and the team! Thank you again for your review.
satisfied customer7/31/2016 01:14:14 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Josh Jones
Best car buying experience I've had in over 20 years. The selection was great. Josh Jones, my finance manager, was a big help in making it easy and getting it done for me.
Heritage Volkswagen Owings Mills responded to this review
8/02/2016
Thank you for your encouraging review of Heritage Volkswagen Owings Mills. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much.
rbra7/21/2016 02:32:43 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Wendi Martin, Shannon
They say excellent customer service starts at the top. Rick Adams, service manager, is experienced, knows Volkswagens and actively runs a competent and professional department. His service department is busy but he makes the time to provide excellent customer service. He is friendly, greets customers by name, and with a smile and handshake. His door is open and he is accessible. His active interactions with the service advisor staff and technicians are frequent, transparent, professional, and they all appear to share a mutual respect and an upbeat attitude. His service advisor, Wendi Martin, greeted me upon my arrival, took the interest and time to listen to my concerns, provided options to me, and kept me updated on the progress of the work being performed on my car. Wendi provided the option of a complimentary shuttle service or lounge while I waited. She walked me to the lounge, and pointed out the amenities and lounge services available for me while I waited. The lounge provides leather seats and couches, work table and chair spaces, complimentary cold and hot drinks, vending machine products, hd flat screen tv, magazines, and a powerful wifi. The service advisors and technicians can be seen interacting with Rick the service manager. The employees all offer customers and each other a passing smile and a greeting. I love being able to see who is there and working on my vehicle, and they are all customer focused. Even though they are customer driven, it is not at the expense of first rate vehicle service. Having owned 5 VWs, I can tell you that VWs love VW parts and service. The technicians provided professional and competent service. While my recent service took a bit of time to complete, I can see that they didn't cut corners and were thorough. My vehicle was returned washed and dried, and in flawless operating order. A peak around the inside of my vehicle told me that they also respected the cleanliness and condition of my vehicle while it was in their care. They even removed the service paper floor mats, service tag, and plastic seat cover before returning the keys back to me. The cashier Shannon, processed my check-out with smiles and friendliness. Thanks to Rick and his capable service team for an expert vehicle repair, and for also pampering both me and my vehicle in the process!!
Heritage Volkswagen Owings Mills responded to this review
7/22/2016
Good morning! Thank you so much for your kind comments. Heritage Volkswagen Owings Mills is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review.
ThisDealershipSucks7/11/2016 01:51:43 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Ed Gasper,Rick Adams,Kim Cituk,Catherine Sparling
I called the dealership a mile down the road and they handled my problem in less than 2 minutes with no charge over the phone. This dealership had me on hold for 15 minutes just to tell me they had to charge me 60 and look at it they don't know anything about Volkswagens, trust me.
Heritage Volkswagen Owings Mills responded to this review
7/14/2016
Thank you for taking the time to review Heritage Volkswagen Owings Mills. Our goal is every customer’s complete satisfaction and we take all concerns very seriously. Our Service Manager, Rick Adams, will be able to work with you to help address your concerns. He can be contacted at radams@mileone.com or 443-352-6369 at your convenience. Thank you.
Dawnh A Harvey6/24/2016 12:41:33 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Carroll
As a business owner, I believe the best marketing is word of mouth. So far, I have told at least 25 people about this dealership. Everyone involved provided an ultimate experience and that is what keeps people coming back! So, thanks to Kevin, Milton, Oliver, and Tavon! You rocked it!
Heritage Volkswagen Owings Mills responded to this review
7/05/2016
Heritage Volkswagen Owings Mills appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new Volkswagen for a checkup! Thank you again for the highly praised feedback.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Heritage VW - Subaru : Owings Mills, MD 21117 Car Dealership, and Auto Financing - Autotrader