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Koons White Marsh Chevrolet

10207 Philadelphia RoadWhite Marsh, MD 21162
1-855-684-85551-855-684-8555
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Because we are a FAMILY-OWNED enterprise, your business is more personally appreciated. Under the wings of our long-term integrity, stability, and OUR STRONG FOCUS on a s ... Read more
Because we are a FAMILY-OWNED enterprise, your business is more personally appreciated. Under the wings of our long-term integrity, stability, and OUR STRONG FOCUS on a shopping AND ownership experience, we hope for your continued patronage. We are looking for customers for life, and are willing to earn that from you!! We're gonna WOW ya!!

Why You Should Buy a Used Car From Us

Because we are a FAMILY-OWNED enterprise, your business is more personally appreciated. Under the wings of our long-term integrity, stability, and OUR STRONG FOCUS on a s ... Read more
Because we are a FAMILY-OWNED enterprise, your business is more personally appreciated. Under the wings of our long-term integrity, stability, and OUR STRONG FOCUS on a shopping AND ownership experience, we hope for your continued patronage. We are looking for customers for life, and are willing to earn that from you!! We're gonna WOW ya!!

Languages Spoken

  • Español

Dealer Disclaimer

Additional Rebates may be available to reduce your WOW price further! Please contact the dealer for additional rebates that may be available that could reduce your pric ... Read more
Additional Rebates may be available to reduce your WOW price further! Please contact the dealer for additional rebates that may be available that could reduce your price further! WOW prices include current rebates and incentives. Additional rebates from certain manufacturers may be available when financing through the manufacturer, for first time buyers, recent college graduates, veterans and members of the military, owners of competitive makes, loyalty rebates etc. WOW pricing may not be compatible with special factory financing. WOW prices are valid based on manufacturer incentive program time periods. We make every effort to provide accurate information, but please verify options and price before purchasing. All vehicles are subject to prior sale. All prices are special internet prices only. All financing is subject to approved credit. All new vehicle prices exclude freight. Tax, tags, and processing fee of $300 additional.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.3
    Friendliness
  • 4.2
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 133 
Woody6/14/2016 06:58:29 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kathleen Horka
Pleasant service experience and very professional with no ggames. Everything was up front and done in a timely manner. I'll be back for any future needs.
Koons White Marsh Chevrolet responded to this review
6/16/2016
Thank you for the five star review! I'm happy to hear you had such an awesome experience getting your car serviced and we look forward to seeing you again in the future!
pansygirl6/14/2016 02:05:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Hastmann
I have always found Koons Service Department, very friendly, knowledgeable, and addresses all concerns of the customer. Highly recommend it. Brian Hastmann has been my Service Advisor since my first purchase with Koons years ago. I absolutely love his honestly and great customer service.
Koons White Marsh Chevrolet responded to this review
6/16/2016
Thank you for the five star review!
Confused16/05/2016 11:02:37 AM
1.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Graham Engleman
Told sales Agent (Mr. Engleman) Upfront that I wanted to see numbers and rates as I was not sure of my credit rating and that I would need my husband as co-signer. He said that I was approved for a loan, but could not tell me how much. Told him I had a car that I would probably have to roll over into new loan, told me he only had two vehicles to sell me. Gave me a hatchback to test drive and said he would have numbers when I came back. Told him I was not a hatchback person. Told me I had a choice between two sonics, one white and one red (I really wanted a Cruze). Then he tells me that the bank won't approve the red one because it is a 2015. (even though new, he said bank considers it used.) still no numbers. When I finally (after 4 1/2 hours) tell him I need some numbers to look at, he shows me the top of my budget and states he only has 2 sedans on the whole lot that he can sell me. This is a new car dealership. I asked why couldn't I order a car if they didn't have any on lot, no response. He kept focusing on color of car, I wanted to know numbers. They gave me a very low value on my trade. I was just disappointed by the whole experience. I called another dealer, they told me to come on over, got a higher trade in for my car, got numbers and negotiated a deal after I left Koons, By the way I got my payments lower than I was paying currently for my car and only put $500 down. It is a 2016 Chevy CRUZE. So even though I had to travel a little further, I got the deal I wanted and the other car dealer went over and above to put me in this car, They said I drove a hard bargain but they weren't going to let me leave until they had done everything in their power to make me happy. Koons, not so much
tazbo20036/04/2016 02:11:31 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Graham Engleman (sales) Rodney (?) (finance)
Using the Koons White Marsh website, I located the used vehicle I was interested in, made contact with the dealership for a test drive and also did a financing application on-line. When I arrived at dealership, Graham greeted me and confirmed which vehicle I was interested in. After completing the test drive form, we went out to look the vehicle over and also checked out a similar vehicle that was on lot. Took a test drive, had my trade looked at, sat down with Graham to talk price and down payment and then went to the very nice waiting/lunch room while Graham talked with finance dept and manager. A short time later Graham came to tell me that I had been approved for financing (I do not have the best credit score) and he would come get me when finance guy was ready for me. In about 5 minutes Graham took me to see the finance 'wizard' Rodney. Rodney explained the features I was going to have with the financing deal,(ie: extended warranty and GAP insurance) and gave me the terms of the financing offer. I was amazed... literally amazed at how low my interest rate was. Rodney is definitely a 'financing wizard'! I signed all the forms to buy the vehicle and was told I was taking it home with me, something I didn't think would be possible. I met up with Graham again, to find he had moved my 2013 Buick Verano in Mocha Bronze Metallic paint, next to my 2003 Chrysler PT Cruiser in Lt Almond Metallic, so I could empty my belongings into the Verano. After I finished doing that, Graham took a picture of me wiht my Verano, thanked me again for choosing Koons White Marsh for my vehicle purchase, then drove off with my PT Cruiser. As I sat in the Verano looking over the dash controls and adjusting the mirrors, it slowly sunk in... I had bought a new-to-me car in about 4 hours. Not only that, but I never felt rushed or pressured to buy a vehicle and was walked through every step of the process with full understanding of each step along the way to ownership. My experience with Koons White Marsh was a very friendly one, where the buying process was very smooth and the staff worked for me, to get me into the vehicle I wanted. It doesn't get much better than that. KUDOS to Graham, Rodney and the Koons team for making mine a very friendly, smooth buying experience! Have already recommended Koons White Marsh... and especially Graham and Rodney... to friends.
Koons White Marsh Chevrolet responded to this review
6/09/2016
Thank you so much for the review! I'm so happy to hear about your awesome experience at Koons! It really sounds like Graham & Rodney took great care of you. Congratulations on your new Verano! We look forward to seeing you again!
Silverado5/26/2016 10:17:55 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Eddie
Koons' service department is the greatest. Their service reps are always very helpful and easy to deal with. This is the second vehicle we have bought from Koons and will continue to return in the future.
Koons White Marsh Chevrolet responded to this review
5/27/2016
Thanks for the review!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Koons White Marsh Chevrolet : White Marsh, MD 21162 Car Dealership, and Auto Financing - Autotrader