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Heritage Chrysler Dodge Jeep RAM Volkswagen Parkville

9219 Harford RoadBaltimore, MD 21234
1-855-668-61051-855-668-6105
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Come Visit Baltimores Five Star Dealer Today! Our goal is to create an unparalleled car buying, ownership and service experience that puts the customer's needs first and ... Read more
Come Visit Baltimores Five Star Dealer Today! Our goal is to create an unparalleled car buying, ownership and service experience that puts the customer's needs first and results in a lifetime relationship with us. Convenient Location.....Exit 31B Harford Rd from 695.

Why You Should Buy a Used Car From Us

Unlike our competitors. The Used car price you see from us is the price. All you pay are the taxes, tags as required by the state where you intend on titling the vehicle ... Read more
Unlike our competitors. The Used car price you see from us is the price. All you pay are the taxes, tags as required by the state where you intend on titling the vehicle and the $299 dealer process fee. What can be easier? Stop in, email or call to setup your personal NO obligation test drive. A $25 gift card simply for stopping in. We are located at Exit 31B Harford Rd off the Baltimore Beltway 695.

Languages Spoken

  • Русский

Dealer Disclaimer

*Your additional costs are sales tax, tag and title fees for the state in which the vehicle will be registered, freight (Maryland only see below for specific charges), a ... Read more
*Your additional costs are sales tax, tag and title fees for the state in which the vehicle will be registered, freight (Maryland only see below for specific charges), any dealer-installed options (if applicable), and a dealer processing fee ($299 Maryland); ($134 Pennsylvania). Chrysler freight charges: $995 (All New Chrysler Models). Dodge freight charges: $995 (All New Dodge Models). Jeep freight charges: $995 (All New Jeep Models). RAM freight charges: $1,195 (All New RAM Models). VW freight charges: $820 (Beetle, Jetta, Jetta SportWagen, Passat, Golf, Golf GTI, Golf SportWagen); $865 (CC, Eos, Tiguan); $910 (Touareg). Every Internet Price is subject to change, and prior sales are excluded from these offers. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with the dealer.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 346 
Larry L. Shirk7/13/2016 10:54:17 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Aaron Lenz
Aaron Lenz was the best salesman I have ever worked with! No pressure, huge effort on his part to get me what I wanted! Chad in finance was very helpful. He explained everything I didn't understand to my satisfaction. Both employees were professional and at the same time, personable. I'll be back when my lease is up! Larry Shirk
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
7/14/2016
Thank you for your complimentary feedback of Heritage Chrysler Dodge Jeep RAM Parkville. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again Larry for taking the time to review us!
swetha patchamatla7/11/2016 04:04:47 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Spencer Buettner
This was my first car and Spencer has helped a lot for good deal and just had lot of patience and defntly would suggest to go with Spencer Buettner.Thanks a lot Spencer :)
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
7/12/2016
Thank you for your complimentary feedback of Heritage Chrysler Dodge Jeep RAM Parkville. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
hbailey09197/05/2016 09:58:58 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Aaron Lenz
This is our second car in two years from Parkville Dodge. We have had amazing experiences every single time! We came to the dealership July 2nd looking for a new Jeep, either a Wrangler or a Cherokee. Aaron, our salesperson was extremely helpful and extremely patient with us. We test drove the Cherokee first and I fell in love with it. However we did not have our trade with us so we came back on Monday, July 4th. I arrived at the dealership first thing in the am at 9. Aaron allowed me to test drive a Wrangler next. Then came time for the numbers. We sat down to crunch numbers. Aaron ran back and forth for me multiple times trying to get the numbers just right. Unfortunately I was a one woman show while my husband stayed home to take care of our little one. Aaron was beyond patient with me. He gave us time to decide. Time to review numbers between me and my husband. He tried his hardest to find the best deal possible for us. After 4 hours of going back and forth on numbers we found the right one. From the time it took us to decide on numbers to the time we walked out of the dealership was MAYBE an hour. Aaron and his managers and even billing were so incredibly helpful. They never once pushed us into anything we didn't want. I will always come back to this dealership for as long as I want a Chrysler. These guys are absolutely amazing!
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
7/05/2016
Good afternoon. In response to your review, I want to take the time to thank you for praising Heritage Chrysler Dodge Jeep RAM Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!
Eugene Izumchenko7/04/2016 07:03:58 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Aaron Lenz and John Young.
While shopping for a new car, I was trying to figure out whether it would be possible to stay in range of monthly payment that I would be comfortable with, so I have visited most of the Jeep dealerships in the Baltimore area. Every single time, a salesperson used a very aggressive selling tactics, ans was trying to pound me into a deal that he clearly aware I won’t be happy with. I understand that sometimes, a salesperson needs to nudge a customer into making a purchase decision. But this doesn't mean shady sales tactics or aggressive behavior, because a bad salesperson can squeeze the fun out of what should be a joyful day for a car buyer. At some lots, dealers tried to use an old “baiting and switching” approach, when numbers previously agreed upon with a salesperson are somehow “lost” or “forgotten” by the dealership’s manager. Although I didn’t purchase a car upon my first visit to Heritage (Parkville) about a month ago, I have noticed that this place is different. When you're expecting to spend thousands of dollars, a good experience should be part of the deal, and I glad that people at Heritage know this. At my first visit, I was negotiating the price with Aaron Lenz, a pleasant, well-rounded salesman who used his time wisely and focuses on making my overall experience positive. When I have described my financing goal, Aaron and John Young (sales manager), have tried to reach an agreement in an easygoing, friendly manner. When they saw that I am not comfortable with their best offer at that time, they didn’t try to use common aggressive dealer tricks like other salesmen, but simply shook my hand and said that their goal is see happy customers and that they don’t want me to go for a deal that may be a burden for me. They promised that they will contact me if they will be able to meet my conditions and wished be good luck in shopping. Although we didn’t reach an agreement that first time, I have realized that the overall experience you have at a dealership can make all the difference. A few weeks later, Aaron called me and asked if I have already purchased a car, and that if I am still shopping he will be able to sell me the car that I wanted at the price that I have set up at our first meeting. I drove back to the dealership and purchased the new 2016 Cherokee with the monthly payments, loan interest and length that I wanted. I understand that car dealers doing their jobs and for most, are not really your friends. But a car deal can be simple and easy when you're working with the right salesperson. And I would definitely recommend Aaron Lenz and John Young as people who will do everything to make you overall experience pleasant, even if you decide not to purchase a car.
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
7/05/2016
Good afternoon. Heritage Chrysler Dodge Jeep RAM Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Aaron and John were able to assist you with your new 2016 Jeep Cherokee purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Brandover6/30/2016 11:05:57 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Melissa Cole
I drove over an hour from Pennsylvania to meet with Melissa Cole in Maryland. Melisa offered to help me with my new Jeep purchase even though she specializes in WV. Melissa is confident and honest. It was raining and I was hungry and Melissa was extremely patient and got us out in a flash. Any questions she could not answer she told me so without making up crazy answers just to sell a car. I am slow with new technology and she made sure I was well equipped to find my way home in the worlds coolest and smartest brand new 2016 Jeep Grand Cherokee. The next day my insurance company was lost and confused and I was stuck playing phone tag on my lunch break. That evening I received an email from Melissa saying she called the insurance company and handled everything. Thank you so very much Melissa.
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
7/05/2016
Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Melissa led you to your new 2016 Jeep Grand Cherokee, and we will certainly share your feedback with her. Please do not hesitate to call or pop back in to see us at Heritage Chrysler Dodge Jeep RAM Parkville. Thank you again and have a great day!
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Heritage Chrysler Dodge Jeep RAM Volkswagen Parkville : Baltimore, MD 21234 Car Dealership, and Auto Financing - Autotrader