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DARCARS Toyota of Baltimore

6007 Eastern Ave.Baltimore, MD 21224
1-877-501-66681-877-501-6668
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  •  Finance a vehicle with us

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your i ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Why You Should Buy a Used Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your i ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, tags, $300 dealer processing charge. Please call dealership to verify vehicle availability, pricing, and options.
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Dealer Ratings

24-Month Overall Rating
  • 2.6
    Customer Service
  • 2.8
    Quality Of Work
  • 2.8
    Friendliness
  • 2.4
    Overall Experience
  • 2.8
    Price

Dealership Reviews

1 - 5 of 50 
Chryses4/09/2016 09:29:45 AM
1.0
Overall Rating
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bruce Knapik
The Service Staff refused to perform the interim repair per the safety recall notice 15V-577 from the NHTSA for my 2011 RAV4 that I had scheduled through DARCARS earlier in the week. The Service Staff refused to perform the interim repair in violation of the National Traffic and Motor Vehicle Safety Act. Before I presented the document, the first staff member stated that DARCARS would do nothing because the safety recall notice was interim. Once I read the sentence “As an interim repair, any authorized Toyota dealer will replace the wiper crank sub-assembly at NO CHARGE to you.” from the recall notice, the staff member changed her statement to DARCARS did not have the part in stock. Neither staff member offered to reschedule the appointment upon receipt of the part for Safety Recall Notice 15V-577 from the NHTSA. Both staff members made it quite clear that DARCARS would not perform the interim repair per the safety recall notice 15V-577 from the NHTSA for my 2011 RAV4. Neither of the Service Department was Mr. Knapik. The service was execrable..
DARCARS Toyota of Baltimore responded to this review
5/02/2016
I am so sorry to hear this. I understand that this has been taken care of and you have spoken with Gary our Service Director. Please email me directly at jdobson@DARCARS.com. Thank you in advance.
Stivico281/15/2016 12:52:13 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Neal Hillenburg was my advisor
The service was terrible I had to wait for 2 hours to get an oil change even though I had an appointment for 9.30am my car was not ready until 11.30am.Nobody came to tell me anything about why it was taking so long.when i asked the service representative what the eta will be on my car he said your car is in the shop "so".when I went back to the waiting area I look out the window and my car was still parked behind the building.
DARCARS Toyota of Baltimore responded to this review
1/15/2016
Oh no! I am so sorry to hear about your visit. I will make sure to address this with all the parties involved. If there is anything I can do at this time please email me directly at jdobson@DARCARS.com. Thank you.
natashar3810/27/2015 12:27:53 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:James
The general manager James was the perfect person for me to get this deal done. He definitely made this car buying experience the the best! Really good energy and has a playful approach which helped me relax. My sales person Keith was very nice and warm person who was down to earth and fun to talk to as well. He did a great job of keeping me calm. They were able to make miracles happen and I am so grateful. The first finance person I met with, Edgar, very nice and understanding. I did have a run in with the sales manager. He definitely needs a lesson in ask before you assume. And the finance person who closed my deal, nice, but a little cold. Not a very personable person. But overall great experience, I have recommended several friends to check them out. The car they got me in was exactly what I wanted. Thanks guys!
DARCARS Toyota of Baltimore responded to this review
10/27/2015
Thank you for taking the time to give us your feedback! We appreciate you kind words and are glad you got the car you were looking for! We hope to see you again soon.
cobyZ10/18/2015 03:24:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Shawn Reddick, Devin Jones
If you're looking to buy a new or used car, you have to give Darcars Toyota of Baltimore a chance. My car buying experience was fantastic in large part because of the salesman that I worked with - Shawn Reddick. Shawn's patience, knowledge and persistence were on display throughout the multi-week process. My wife and I are the cautious type and we took our time researching various vehicle options and pricing from more than a dozen Toyota dealerships. In the end, we went back to Shawn and Darcars Toyota of Baltimore because their price was the best and because Shawn went the extra mile to keep us updated on the dealership's inventory and pricing and make sure we got a great deal on a vehicle that met our needs. One additional note -- when it comes time to close your deal, the dreaded finance office of a dealership can be a shady, intimidating place filled with aggressive sales tactics. Not so at this dealership. Devin Jones honored every part of the offer we negotiated and was fair and clear on the finance terms of our loan. He gave me ample time to read through the documents I needed to sign and was happy to provide explanations for any questions I had. It was a no pressure environment. As a customer, you can't ask for anything more than a great price and a business that works hard to make you comfortable with your purchase while delivering results that exceed your expectations. Darcars Toyota of Baltimore did that for us. And I'm confident that they can do it for you (especially if you get Shawn as your salesman)!
DARCARS Toyota of Baltimore responded to this review
10/19/2015
Thank you for taking the time to give us your feedback, Coby! We appreciate your kind words and hope you enjoy your brand new 2016 Corolla LE Eco! We look forward to seeing you again soon!
YMBrooks9/16/2015 08:45:01 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mr Mural Salesman and Devin Finance
I went to Darcars for 2 reasons..... 1 was I had previously brought a car from them and loved my salesman and the experience. 2 was because THEY called me in to upgrade my car (2011 Camry with 44000 miles) and give me something newer with the SAME payments. Now I do not have the perfect credit and I know that so I always expect a higher interest rate. I have received several offers from other dealer willing to help me stay in the payment range I was at (now I wish I had went some where else). I made this a major point with the new salesman cause my old salesman no longer works there (which I should have left at that point). I was given a offer with Toyota Financial that was within a $50 payment of what I was already paying. I agreed to the deal and left with a 2015 Rav 4. 3 weeks later I received a call from the finance guy telling me the loan was not approved and that he had another loan agreement. Once I got there I was basically told that I had to take the offer from Capital One or I would not have a car at all cause they no longer had my Camry. This loan is $200 more than the original payment. I have tried to speak to someone beside customer service and is not getting any help. I don't want the Rav 4 any longer I want my Camry BACK. I would not recommend this dealer to NO ONE and where ever my previous is I should have found him and went to HIM only.
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DARCARS Toyota of Baltimore : Baltimore, MD 21224 Car Dealership, and Auto Financing - Autotrader