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Fitzgerald Auto Mall-Frederick

114 Baughmans LaneFrederick, MD 21702
1-866-478-75381-866-478-7538
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Children's Play Area
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

We Give You Our Lowest Price Right Up Front Without Haggling. And We Stand Behind Our Low Price with a 150% Best Price Guarantee. We Make Car Buying Fast And Easy. That's ... Read more
We Give You Our Lowest Price Right Up Front Without Haggling. And We Stand Behind Our Low Price with a 150% Best Price Guarantee. We Make Car Buying Fast And Easy. That's the Fitzway!

Why You Should Buy a Used Car From Us

Over the years we have listened to our customers and responded to their suggestions by offering;- NO HAGGLE POSTED PRICE- LIFE TIME BUYER PROTECTION PLAN- LIFE TIME LOANE ... Read more
Over the years we have listened to our customers and responded to their suggestions by offering;- NO HAGGLE POSTED PRICE- LIFE TIME BUYER PROTECTION PLAN- LIFE TIME LOANER CAR PROGRAM- FITZ WAY CERTIFIED**138 POINT INSPECTION- FIVE DAY/250 Miles MONEY BACK GUARANTEE- FREE VEHICLE HISTORY REPORT

Languages Spoken

  • Español
  • Deutsch
  • American Sign Language

Dealer Disclaimer

Pricing Includes Freight however pricing excludes tax, tags and $299 dealer processing fee. Please call us to verify vehicle availability.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 88 
ChevCruze3/20/2015 09:48:47 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:James Reed,Jim Harvey,Mike Sienkiewicz
I chose your dealership because I had previously brought my mother's car in for a recall. Even though she hadn't purchased the vehicle at Fitzgerald, the service department went over and above to fix the problem and even washed it!! Your salesman, James Reed, was exceptional and explained everything leaving me feeling very comfortable with my decision. After purchasing my Cruze I regretted not getting the extended warranty. Jim Harvey called to see if I was satisfied with my experience and I asked him if I could add the warranty on since the deal was already complete. He looked into it and Mike Sinkoweiz in your finance department called me within the hour. I went in the same day and added the warranty. Every person in your organization that I dealt with was professional yet welcoming. I hope I won't need another car any time soon, but if so I will head straight to Fitzgerald in Frederick. Thank you for a wonderful buying experience.
cooldin143/19/2015 02:14:44 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chuck
They were very friendly than Fitzgerald GMC, Buick (Nicholson Ln)Location. I live in gaithersburg but i will go to fredrick now on. But expect to get nitrogen on the tires, it didn't say any thing about in the bill. And also when i get the service done with dealer, i expect to get the car wash, my truck was not wash at the time pickup. And also so my truck battery died when i was try to pickup the vehicle, key was on the ignition but truck was not on P it was on D. I have to mansion, i was waiting on phone call from service department, i drop of the truck day before with service person, i have to call them.
cjharner3/16/2015 12:59:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jason Hallen
Jason answered the e-mail my son sent to all dealers seeking the vehicle I was looking to purchase, Jason was the first one to answer and I began dealing with him, He was very receptive to my wants and went out of his way to find the vehicle I was seeking down to the color and all the options I wanted. After geting it all together then I had a problem with something on my credit report. He was very patient and encouraging to me as it all was finally worked out to the best. He kept me informed the whole time and I was very happy when he said I could finally come get the car. I will recommend him to any of my friends that might be looking for a vehicle. I was very pleased with the whole process and the dealership.
Fitzgerald Auto Mall responded to this review
3/17/2015
Thank you so much for the awesome feedback! Jason has always excelled in taking care of his clients and this situation is no different. Please let us know if we can be of service to you, your family or your friends in the future. Best Regards Joshua Gillions Sales Manager 301-696-9200 x14164
Jeff2/23/2015 02:29:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tim Phillips
I would like to compliment the sales/service team; especially Tim Phillips and Andrew Linkler for their assistance in resolving a lengthy and distasteful repair experience (at another dealership!) for my Saturn Sky. After multiple repairs and a recall, I was still experiencing major issues and the car was not drivable. When advised by a senior service adviser at GM to try another dealership to see if some form of buy-out, I visited Fitzgerald. THE DIFFERENCE WAS AMAZING! Andrew and Tim immediately became part of the solution instead of just parroting "no can do." They went to the other dealership, evaluated my vehicle and made a very competitive offer, which combined with some Customer Loyalty Cash from GM, put us into a new Spark. Although repair parts magically appeared at the last moment, we opted to follow-through on the new vehicle.primarily because of the attitude at Fitzgerald. Thanks to these two, and others un-named, you have earned our loyalty and future service requirements for our other GM vehicle. Sincerely, Jeff & Barbara Bodie
Fitzgerald Auto Mall responded to this review
3/17/2015
Jeff & Barbara Thank you so much for taking the time to discuss your experience. We are pleased you found the process to be amazing. We look forward to serving you and your family in the future with more positive experiences. Best Joshua Gillions Sales Managers 301-696-9200 x14164
Stutzman1/21/2015 03:09:52 PM
3.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Anonymous
I purchased a used car from Fitzgeralds on Baughmans Lane in early Jan 2015. Had purchased four cars from here previously and had great experiences each time. This last time though I couldn't help but feel taken across regarding my trade in, they really low balled the value of it. They said an accident showed up on Carfax that my car had been in which was fine, it was a minor accident my vehicle wasn't even damaged. The salesman made it sound as if it would really affect the value so they offered me $4,500 for my vehicle. Well low and behold a few days later I see where they had my old vehicle for sale at TWICE the amount they gave me. Now I'm all for people making a profit and I should shoulder some of the blame as well for not haggling a bit but these people ought to be ashamed. I wont be doing any further business with them that's for sure. UPDATE 2/4/13: Was contacted by Josh from internet sales about a week ago and was offered a "True cost of ownership" program. Since I already have a trusted mechanic nearer to my home I declined but they did provide more detailed service records for the car I purchased. Still feel a bit burned over my trade in but I'll take that as a lesson learned and be less trusting of people in general from here on out.
Fitzgerald Auto Mall responded to this review
2/09/2015
Thank you so much for the opportunity to review your concerns and work out some of the details. We take great pride in offering customer service you won't find anywhere else. We also look forward to updating our processes to better serve you and our other guests in the future. Best Joshua Gillions Sales Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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