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Fitzgerald Auto Mall-Frederick

114 Baughmans LaneFrederick, MD 21702
1-866-478-75381-866-478-7538
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Children's Play Area
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

We Give You Our Lowest Price Right Up Front Without Haggling. And We Stand Behind Our Low Price with a 150% Best Price Guarantee. We Make Car Buying Fast And Easy. That's ... Read more
We Give You Our Lowest Price Right Up Front Without Haggling. And We Stand Behind Our Low Price with a 150% Best Price Guarantee. We Make Car Buying Fast And Easy. That's the Fitzway!

Why You Should Buy a Used Car From Us

Over the years we have listened to our customers and responded to their suggestions by offering;- NO HAGGLE POSTED PRICE- LIFE TIME BUYER PROTECTION PLAN- LIFE TIME LOANE ... Read more
Over the years we have listened to our customers and responded to their suggestions by offering;- NO HAGGLE POSTED PRICE- LIFE TIME BUYER PROTECTION PLAN- LIFE TIME LOANER CAR PROGRAM- FITZ WAY CERTIFIED**138 POINT INSPECTION- FIVE DAY/250 Miles MONEY BACK GUARANTEE- FREE VEHICLE HISTORY REPORT

Languages Spoken

  • Español
  • Deutsch
  • American Sign Language

Dealer Disclaimer

Pricing Includes Freight however pricing excludes tax, tags and $299 dealer processing fee. Please call us to verify vehicle availability.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 85 
Jeff2/23/2015 02:29:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tim Phillips
I would like to compliment the sales/service team; especially Tim Phillips and Andrew Linkler for their assistance in resolving a lengthy and distasteful repair experience (at another dealership!) for my Saturn Sky. After multiple repairs and a recall, I was still experiencing major issues and the car was not drivable. When advised by a senior service adviser at GM to try another dealership to see if some form of buy-out, I visited Fitzgerald. THE DIFFERENCE WAS AMAZING! Andrew and Tim immediately became part of the solution instead of just parroting "no can do." They went to the other dealership, evaluated my vehicle and made a very competitive offer, which combined with some Customer Loyalty Cash from GM, put us into a new Spark. Although repair parts magically appeared at the last moment, we opted to follow-through on the new vehicle.primarily because of the attitude at Fitzgerald. Thanks to these two, and others un-named, you have earned our loyalty and future service requirements for our other GM vehicle. Sincerely, Jeff & Barbara Bodie
Stutzman1/21/2015 03:09:52 PM
3.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Anonymous
I purchased a used car from Fitzgeralds on Baughmans Lane in early Jan 2015. Had purchased four cars from here previously and had great experiences each time. This last time though I couldn't help but feel taken across regarding my trade in, they really low balled the value of it. They said an accident showed up on Carfax that my car had been in which was fine, it was a minor accident my vehicle wasn't even damaged. The salesman made it sound as if it would really affect the value so they offered me $4,500 for my vehicle. Well low and behold a few days later I see where they had my old vehicle for sale at TWICE the amount they gave me. Now I'm all for people making a profit and I should shoulder some of the blame as well for not haggling a bit but these people ought to be ashamed. I wont be doing any further business with them that's for sure. UPDATE 2/4/13: Was contacted by Josh from internet sales about a week ago and was offered a "True cost of ownership" program. Since I already have a trusted mechanic nearer to my home I declined but they did provide more detailed service records for the car I purchased. Still feel a bit burned over my trade in but I'll take that as a lesson learned and be less trusting of people in general from here on out.
Fitzgerald Auto Mall responded to this review
2/09/2015
Thank you so much for the opportunity to review your concerns and work out some of the details. We take great pride in offering customer service you won't find anywhere else. We also look forward to updating our processes to better serve you and our other guests in the future. Best Joshua Gillions Sales Manager
bill1/06/2015 06:08:31 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Lawson
Can't complain a bit everything was great very friendly and not pushy like most sells consultant my daughter lovers her call.could not ask for a better experience
Fitzgerald Auto Mall responded to this review
1/26/2015
Bill, Thank you very much! Glad to hear your experience was above and beyond your and her expectations! We hope she loves the car for many years, so let us know if we can be of any help in the future!
2015 Chevy12/18/2014 02:20:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Andrew Linker
Like the no haggle pricing, Andrew our Salesperson was exceptional. They were even able to get a better interest rate and from all places, my bank.
Fitzgerald Auto Mall responded to this review
1/26/2015
2015 Chevy, Thank you very much! It's always good to hear that the experience was above and beyond what you had expected! We're glad you got everything you wanted and even a better rate! Thank you for allowing us to earn your business, and we look forward to working with you in the future.
leachj11/28/2014 06:36:15 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Bennett,Andrew Linker,Mark Lawson
Mark Lawson was great to work with. He didn't pressure me into making a decision, had good info about the cars i was interested in and worked with me to get the rate/payment/term I wanted. The Finance guy (Mike Bennett) was great to work with and got me out in a reasonable amount of time without giving me the hard sales pitch on the extras. I also met with Andrew Linker who spent some extra time showing me the features of the car.
Fitzgerald Auto Mall responded to this review
1/26/2015
leachj, Thank you so much! We're glad to hear your experience during your purchase was great! We're so proud to take care of our customers in this manner, that we strive every day to give them 200% of what they expect when shopping for a new car! Please let us know if we can be of any help in the future, and enjoy your new car!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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