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Lustine Chrysler Jeep Dodge

14211 Jefferson Davis HwyWoodbridge, VA 22191-2108
1-866-975-55121-866-975-5512
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Why You Should Buy a New Car From Us

The new and pre-owned inventories at Lustine Chrysler Dodge Jeep are always stocked with a wide variety of Chrysler, Dodge and Jeep vehicles. The qualified sales represen ... Read more
The new and pre-owned inventories at Lustine Chrysler Dodge Jeep are always stocked with a wide variety of Chrysler, Dodge and Jeep vehicles. The qualified sales representatives and expert auto technicians provide you with a straight forward, no hassle shopping and service experience every time. Come and meet us today at 14211 Jefferson Davis Hwy Woodbridge,VA.

Why You Should Buy a Used Car From Us

The new and pre-owned inventories at Lustine Chrysler Dodge Jeep are always stocked with a wide variety of Chrysler, Dodge and Jeep vehicles. The qualified sales represen ... Read more
The new and pre-owned inventories at Lustine Chrysler Dodge Jeep are always stocked with a wide variety of Chrysler, Dodge and Jeep vehicles. The qualified sales representatives and expert auto technicians provide you with a straight forward, no hassle shopping and service experience every time. Come and meet us today at 14211 Jefferson Davis Hwy Woodbridge,VA.

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Dealer Disclaimer

The Internet price includes all dealer incentives, but does not include a processing fee of $599.00 taxes, tags, license fees, or other charges.
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 4.1
    Quality Of Work
  • 4.1
    Friendliness
  • 3.9
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 487 
ss26va7/27/2016 04:20:52 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Robert, David
I will break this down into steps so it is simpler to understand. 1. Went to dealership and test drove a Jeep that I was interested in with Robert assisting me (not the exact specs that I wanted, but close enough to test) and mentioned that I was trading in a vehicle. 2. I had to pick up my son, so I left with Roberts card. 3. Decided that the Jeep I drove could work for my application and contacted Robert with an offer. 4. Robert cleared the offer with management and gave verification of my price and inquired when I was available to come pick it up. 5. Coordinated a day and time and mentioned a few issues that I noticed I wanted fixed. Also informed Robert that I was pre-approved for the loan. 6. Contacted Robert to inform him that I was en route to do the paperwork and pick up the Jeep. 7. Arrived to find that the vehicle had not been prepped and none of the issues had been acknowledged. 8. Shrugged that off and went inside to complete the paperwork. 9. Handed off my car for appraisal. 10. Since there was already an agreed upon price (the only reason I came to the dealership) I assumed we would begin paperwork. 11. Robert comes back with "good news" that they could meet my previous offer for my trade in and showed me an "out the door" price approximately $9,000 more than what I was quoted. 12. I inquired what was going on since we had already agreed on a price. 13. Robert then left and came back with David who proceeded to insult me with that ridiculous offer and claiming that the agreed upon price (that I had vetted through two other dealers) was "impossible".. 14. I reminded David that the price for the Jeep was already agreed upon and he said "hold on" and left. 15. Then he returned saying that he could give me $13,000 for my trade and then insulted me again with a ridiculous price for the Jeep. 16. I then reminded him again, that the Jeep price was already agreed upon, which visibly upset him and he continued to insult me saying that it was "impossible" and "don't you know what the MSRP is" and berating me that the AGREED UPON price was impossible (even though several other dealers in the greater area have several models advertised for the same amount off MSRP). 17. At this point, I tired of the insult and requested the keys to my car (which he kept in his pocket so I couldn't leave). 18. On the way out I inquired of Robert what happened. He stated that the price had been agreed upon before and he wasn't really sure what was going on. 19. I departed the dealership. Notes: First, the Jeep that I was going to pick up has been on the lot for over 200 days. They should've been ecstatic to have someone take it off of their hands for a fair price. Second, the brand new Jeep hand all of the rear bolts missing off of the front skid plate and the carpet was separating in several places from the molding. Third, and probably most important, is that David was so busy insulting me and trying to rip me off that he failed to realize that the advertised price of the Jeep was much lower than the price he was trying to shove down my throat. If he would've known his own dealerships advertised numbers he would've realized that we were in a reasonable ballpark to negotiate to the number that I came in the door with. It's a shame, because up until that moment I had never had any issues with Lustine and I was looking forward to doing business with them, to include accessories and services. Moral: Stay away. The countless bad reviews are there for a reason.
Makuhns8517/05/2016 07:37:25 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Diana Beltran
Diana Beltran was the sales person that helped with my transition from a new lease that I didn't want anymore to a Ram 1500 that would work with my budget. Very kind and considerate, helpful, knowledgeable of not only the market but of what it was I was looking for. Could not have asked for anyone better. And Azmi Sabah in finance was very helpful on that end of the sale. My first truck was a dodge and after 13 years of having Nissan, I remember how much and the reason why I love dodge. Thank you again Diana and Azmi, hope to work with you both again in the future
Lustine Chrysler Dodge Jeep responded to this review
7/13/2016
We are so happy to hear about your great experience with Diana and Azmi! We hope you love your new RAM 1500, and please let us know if you ever need help in the future. Congratulations on your new car! Sincerely, Jason Dill, General Manager
Farri7/01/2016 11:10:50 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Justin
Salesperson lied about having the vehicle in stock over the phone, and drove me to another lot to talk me into buying a different trim even when I made it clear that I was not interested. In fact, I told the salesperson about another dealership that had the exact configuration I was looking for. Anyway, once I got back to his dealership, he suggested he could get the car from the other dealership I told him about with no extra charge. I agreed but the salesperson kept on providing incorrect pricing information. He looked at my credit score and mocked me for trying to lease a car with that score. I was about to leave at that point, so he called his manager. The manager used pressure tactics, and made me sign on a window sticker that was not binding. They held me hostage for six hours and repeatedly refused to disclose if I was legally bound to wait for the car to be brought before signing the agreement since I realized it was not a good deal. The salesperson was offensive, combative, and kept on saying that he was "hangry". Their staff did not care to introduce themselves, brought a dusty car late at night and did not care to clean it up. After six weeks, they called my supervisor at my workplace to inform him that my license plate was ready instead of contacting me directly. In addition, they mailed my license plate to the wrong address causing unnecessary delay and trouble. These are some of the major issues I encountered, and by far the worst car buying experience. They are definitely not getting my business once this lease is over.
Lustine Chrysler Dodge Jeep responded to this review
7/13/2016
Farri, I am so sorry to hear about your negative experience purchasing a car. I would like to get the chance to speak to you so we can understand what happened, and resolve the issues caused by this poor sales experience. Please give me a call at (703) 494-1900. Sincerely, Jason Dill, General Manager
nurselroe6/30/2016 04:03:45 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jason Dill ,Brandon Shanahan
Only one word to describe this dealership...SHADY. I bought a used 2013 vehicle in 2015..I should've realized the first red flag when they are supposed to clean the vehicle after you purchase before you drive off the lot, the car was still dirty. It looked like they didn't even bother to wipe it down. When we first looked at the vehicle, we also voiced concern that the tires looked pretty worn in. The dealer told us "if anything needs to be replaced within 6 months it would have been replaced during reconditioning." They charge you a "reconditioning fee" FYI Not even a month after I purchased the vehicle I had to replace my tires because a chunk came out of the wall. 6 months after purchasing, it was time to get the oil changed. I called on multiple days at multiple times and could never get through to schedule an oil change. I would either get hung up on or would be on hold for over 45 min without getting through to anyone. Lastly, my electronics started going out. I took it to their service department who told me they could not fix it and recommended I take it to the Chevy dealer to get fixed. They fixed the issue but also informed me that there was a block in one of the ducts that caused the wires to become corroded (also informed me it was like this before I purchased it). I attempted to speak with the GM and he does not follow through with what he says he would do (such as call when he says he will). The managers also are no where near on the same page. I spoke with a manager prior to the GM and when I did finally speak with him he had no idea what my complaint was regarding. They have no regard to what customer service is. I purchased through the USAA car buying service because I have always trusted USAA. But heed my warning, look at the reviews even if you're looking at a site you trust. Looking at reviews in the last 4 months appear other people are having the same issues. Take your business elsewhere to a business who actually can fulfill what it means to have good customer service.
Lustine Chrysler Dodge Jeep responded to this review
7/13/2016
I am so sorry to hear about your poor experience, and would like to take the time to speak with you further. I understand that you have had trouble getting in touch with me, and I want to apologize for that. If you could give me another chance, give me a call at (703) 494-1900 and I would be happy to speak with you. Sincerely, Jason Dill, General Manager
LReese6/30/2016 07:44:03 AM
3.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jessie
Overall I think the experience good have been a little bit better. Customer service needs to be just that, I think individuals at this dealership need to reevaluate the way they approach/interact with a customer as well as utilize the tools given more effectively. A customer shouldn't come in and feel like they weren't listened to when they presented all that they wanted from the beginning. A huge thank you to Anthony for working to try and make this trade-in as seamless as possible. He was enthusiastic from the first time we spoke on the phone and continued to his services until the deal was done. There were a few bumps in the road but those there were completely out of his control. He listened, comprehended, and stayed on point. If you want a professional and courteous Salesman he's your guy!
Lustine Chrysler Dodge Jeep responded to this review
7/12/2016
Thank you for taking the time to write this thorough review, and we are pleased hear that you had a great experience with Anthony. Please, if you could contact me at (703) 494-1900 I would like to discuss some of the customer service issues you had so that we can work to create a better car-buying experience from start to finish. Sincerely, Jason Dill, General Manager
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Lustine Chrysler Jeep Dodge : Woodbridge, VA 22191-2108 Car Dealership, and Auto Financing - Autotrader