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Purvis Ford

3660 Jefferson Davis HwyFredericksburg, VA 22408-4163
1-866-323-64981-866-323-6498
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, ... Read more
Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Purvis Ford a good one, for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

Why You Should Buy a Used Car From Us

Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, ... Read more
Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Purvis Ford a good one, for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

Dealer Disclaimer

Prices exclude sales tax, tags, title and $399 processing fee
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 3.6
    Quality Of Work
  • 4.0
    Friendliness
  • 3.7
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 31 
diathug9/04/2014 01:48:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Russell Wuethrich
Had an A/C slow leak that was fixed by Purvis Ford. An other local Ford dealer did not take the time or effort to fix. The compressor had a slow leak that did not show itself until the next day. Thank you Russ for taking the time and effort to provide excellent service to fix my F150.
kdtjohnson8/19/2014 02:11:26 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Any Corporate persons
Hi there, just wanted to express my concern about my Ford C-Max. It has been said to "never buy a car that is a new model to the company". Why? Because they are still working out the glitches. Well I am finding that statement to be true in my case. I brought the C-Max Dec 29th, 2013. And I am beginning to think I have a lemon. It has had at least 4 recalls and more than 5 things that needed to be fixed. Now here we are again this time its major, the transmission has to be replaced. They say it's under Warranty but they have had my car for now, in 2 days, will be a month. They gave me a rental that is eating me up in gas money, which was why I brought the Hybrid in the first place to save on the gas, (my commute is long). At this point I'm worried about what else will break down. Do I need to sell this car back to you and buy non-American. A fearful customer; Karen Johnson. 443-622-1141 or johnsonkd47@Yahoo.com I hope to receive a response back. Thank you. Karen Johnson
Purvis Ford responded to this review
8/21/2014
Ms Johnson Thank you for taking the time to review us and I can appreciate your concerns about your CMax. The recalls you mentioned are Ford Motor Company taking the initiative to fix issues before they develope into a larger problem. Ford is constantly monitoring their products and those of its suppliers of all of Ford's products to maintain a high quality level. I also talked with the service writer and technician about your transmission. Your new transmission is in and yours is to be brought in this afternoon. It should be ready early next week. We apologize for the inconvenience this has caused you, and will get you back into your car very soon. I know you will enjoy your CMax, once we get it back to you, and I hope to rebuild your confidence and excitement for your CMax. If you have any questions, please call me at 540-898-3000 Thank you David Eadie
polelady7/21/2014 09:13:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:ADAM ZANDI
I was traveling to New York with my sister on June 19th 2014 when my 2013 Ford Fusion had problems. I pulled into Purvis Ford-Lincoln around 4 pm. and Adam Zandi came to my rescue. Found my car's traction and airbags quit working and was un drivable. He said it was under warranty (18000) and he arranged for Ford to pay for a rental while mine was being fixed. Kept me informed. I couldn't have asked for a better Ford Dealership and all in service and parts department that helped me. I thank God everyday for leading me to Purvis Ford.
glopjr6/23/2014 03:28:55 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Adam (A.Z.) Zandi
Wanted to Complement the Purvis Ford Service Department. In the four years since I've owned my Ford Fusion Hybrid, they have always displayed a high level professionalism and provided nothing short of great customer service! I want to especially thank Adam (A.Z.) Zandi for not only always providing great customer service, but also for always providing me with sound and honest advice on service options. Adam, along with the rest of the Purvis Ford Service Department, bring a family atmosphere to car service and repair that makes me feel comfortable in relying/trusting in them to service my ford vehicles. Keep up the GREAT work and Excellent customer service. George Lopez Jr. 2010 Ford Fusion Hybrid Owner
Purvis Ford responded to this review
6/24/2014
Hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Dave Eadie- General Sales Manager
Austin74126/02/2014 04:20:25 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Adam
My wife recently had a couple of problems with her 2011 Ford Edge where the drivers side door would not register that it was closed, and the lift gate on the back of the car would not hold itself open. After scheduling an appointment online and never receiving confirmation that her appointment was accepted (website said she would receive an email confirming) she finally called prior to taking her vehicle in to ensure they were expecting her vehicle. Apparently the appointment had been scheduled, but all the service employees were too busy to respond to her. When she took her car in to drop it off she explained the aforementioned problems, and was assured that they would figure out exactly what the problems were and that they be covered under her warranty. Several hours later they called her to tell her that they had determined the cause of both problems, and that they in fact were not covered under warranty and it would cost over $400 to fix both problems. She quickly declined and we went to pick up her car. Once we got to the dealership to pick up her car we were informed that it was a minimum $100 "service" charge since they looked at her car, even though nothing had been fixed. After talking with a service rep named Adam, and he said over and over again that he had never even hinted to my wife that these problems would be covered by warranty, and that he had supposedly clearly explained that regardless of the outcome of the "services" they provided, we would be charged a minimum fee of $100 for their time. If that had been the case, we would not have gone there, so for him to say that is the same as calling my wife stupid. After about 10 minutes of back and forth with Adam, I finally accepted my fate that we had done business with a shady dealership that only cared about the one time sell and not repeat business. So with my blood boiling, I paid the fee so we could leave before I lost my temper. This was not my first bad experience with Purvis Ford, but it will be my last dealings with any Ford dealership, as I do not plan to ever again purchase a Ford product, and will recommend that my friends follow suit.
Purvis Ford responded to this review
6/05/2014
I would like to thank you for bringing this experience to our attention. We value all of our customers and strive to provide a positive service experience. Upon review of your vehicle and repairs needed to resolve the two concerns of door ajar indicator and liftgate supports, I would like to offer this solution. We will perform the cleaning of the driver’s door latch and actuator assembly as required by Ford Motor Company for this concern. We will also replace both liftgate supports for being weak. There will be no additional charges to you as the amount you have already paid is equal to your extended warranty deductible. We value customers such as yourself who purchase and service their vehicles with us here at Purvis Ford-Lincoln. If you would like to proceed with getting the repairs mentioned above let me know. We apologize for the frustration this situation has cause for you and your family, hopefully this can be the first step in restoring your trust in Purvis Ford-Lincoln. Scott Lester Service Manager Purvis Ford-Lincoln 540-710-1400 slester@purvisford.com
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