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Rosner Toyota of Fredericksburg

3507 Jefferson Davis HighwayFredericksburg, VA 22408
1-855-277-82361-855-277-8236
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

At Rosner Toyota of Frederickbsurg, we are dedicated and committed to customer satisfaction. Rosner Rewards Lifetime Oil Changes,Lifetime VA Inspections, Lifetime Carwash ... Read more
At Rosner Toyota of Frederickbsurg, we are dedicated and committed to customer satisfaction. Rosner Rewards Lifetime Oil Changes,Lifetime VA Inspections, Lifetime Carwashes After Service & More! All vehicles undergo a thorough, multi-point inspection prior to being put on the sales line. To protect your investiment we can offer financing, warranties, and maintenance packages.

Why You Should Buy a Used Car From Us

Rosner Rewards Lifetime Oil Changes,Lifetime VA Inspections, Lifetime Carwashes After Service & More! All vehicles undergo a thorough, multi-point inspection prior to bei ... Read more
Rosner Rewards Lifetime Oil Changes,Lifetime VA Inspections, Lifetime Carwashes After Service & More! All vehicles undergo a thorough, multi-point inspection prior to being put on the sales line. To protect your investiment we can offer financing, warranties, and maintenance packages.

Languages Spoken

  • Español
  • Polski

Dealer Disclaimer

New car pricing includes manufacturers reabates ,Prices exclude freight, tax, tags, titling, and processing fee of $699.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 87 
Lis.Plummer12/13/2014 02:32:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Steven Rombado
Steven Rombado was a very caring and honest salesman. He made the buying experience of my 2015 Corolla very pleasant. If it was not for him and the patience and integrity he displayed, I would not have made the decision to go through with my purchase through Rosner Toyota! Great service, I would highly recommend him to anyone!
Jay Knott10/14/2014 09:57:47 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:John Curtis, Matt Wright
I took an 07 TCH to service for a Hybrid battery... :-/ Needless to say the battery was WAY too expensive to fix for this car. I was introduced to Saige and he passed me onto John...BOTH highly knowledgeable in vehicles in general and especially in Toyota. John walked me around and dealt with my indecisiveness and we were finally able to select a vehicle that I liked and could afford. I was then passed to Matt that made the Finance portion a breeze. I was in and out of the dealer within 3 hours in a 2014 Cam. Im ridin' clean now. Thanks fellas!!
SR20148/19/2014 09:46:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Angelina Crisostomi
When I let Angelina know that I was having trouble with the factory installed radio in my Corolla she assured me I would be contacted when the problem was diagnose. After about an hour I received a called from Angelina where she let me know that she was personally involved in the process of diagnosing the problem and was trying to find out exactly the problem I was having with my radio. After a few hours she called again to let me know the problem was diagnosed and that the extended warranty I had purchased will cover the replacement radio and she will contact me when the new one arrived. Not even a week later I received a call from Angelina letting me know the radio had arrived and it will be replaced the very next day. After dropping off my vehicle first thing in the morning it only took about an hour to receive a call from the best Service Advisor I have ever met to let me know my vehicle was ready. I was very impressed with Angelina's professionalism and sincere concern to correct the trouble I was experiencing with my vehicle. That's why if there is an award for Best Service Advisor Of All Time I would definitely nominate Angelina ..Thank you very much for all u have done ...As long as Angelina is my service advisor I would be a repeat customer at Rosner Toyota of Fredericksburg...
Freebangs127/25/2014 10:27:15 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bill , the service manager
My 2009 Toyota Tacoma 4x4 V6 Manual transmission break down on me on 7/22/2014 on Interstate 95, and I AAA towed it to their dealership in Fredericksburg. The next day on 7/23/2014, a service adviser calls and told me that they think is the transmission, and it may be covered by warranty, but if it is not, I will have to pay $480 to fix it. On 7/24/2014, the service manager bill called me that they misdiagnosed it, the problem is actually the "clutch" and it will cost $2000 to fix it. I told him I am a student, and can't afford that, and will be there on 7/25/2014 to pick it up. When I arrived there today, they told me I will have to pay the $480 for diagnosing the transmission, when there was nothing wrong with it in first place, but want to charge me because of their misdiagnoses. I told him i can only pay for regular diagnoses fee for the clutch. He refused to release my vehicle. I asked to speak with the dealership manager and he said he is on vacation and will not return until Monday 7/28/2014. I asked to speak with the owner of the dealership; he said he retired last year and cannot be reached. And the worst of all, they had drop my transmission and he said it will also cost me extra to put back in my vehicle, or I can take it with the transmission on the bed of the truck. These are all because I cannot afford to fix it at the dealership for that amount. I already have multiple estimates for way less than they are asking. My lowest estimate is Pep Boys of Fredericksburg for $668 plus tax to replace my whole clutch system. This issue is still not resolved.
Ruth586/25/2014 11:36:40 AM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Luisa legg
We have purchased two vehicles through this group in the past 7 years. We come here because we love Toyota's , not because of the dealership itself. When I first drove up this morning for a scheduled appointment, there were two employees smoking just outside the service are, all the smoke was blowing right in my face as I exited my car. Not a pleasant welcome at all. Then I proceeded into the service reception area and NO one greeted me. This is the same experience I had the last time I visited this dealership for regular service. Luisa made no attempt to make me feel welcome, in fact she did quite the opposite. Her dialogue extended to only what was absolutely necessary and not one word more! When I declined the $600+ dollar service she seemed even colder ( if that was even possible). If I had a choice to go somewhere else, I would. I may have to consider going out of town to avoid this experience all together. I would highly recommend that The Rosner Group do some serious overhauling of their training of employees that interface with their customers!!! P.s. Should it really take 1 1/2 hours to have an oil change done that I had an appointment for?????
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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