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Safford of Winchester

1659 Berryville PikeWinchester, VA 22603
1-866-551-28031-866-551-2803
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Service Centers
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

We are the largest Chrysler Dodge Jeep Ram group in the Mid-Atlantic area. We have upwards of 1500 new vehicles available for you to choose from. We are not he to "sell" ... Read more
We are the largest Chrysler Dodge Jeep Ram group in the Mid-Atlantic area. We have upwards of 1500 new vehicles available for you to choose from. We are not he to "sell" you a vehicle....We are here to help you purchase a vehicle. Come experience the Safford difference.

Why You Should Buy a Used Car From Us

We offer late model pre-owned vehicles that have undergone an extensive inspection and reconditioning process to provide you with a quality pre-owned vehicle. Some of our ... Read more
We offer late model pre-owned vehicles that have undergone an extensive inspection and reconditioning process to provide you with a quality pre-owned vehicle. Some of our vehicles are CERTIFIED to the highest 5 Star Standards. Our staff is here to make your purchase a pleasant experience so please feel free to call me with any questions Greg Strosnider - Pre-Owned Manager.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes tax, tags, and $589 processing fee.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.4
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 102 
Hunter8/27/2016 07:41:02 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Frank Mettitt and Brad Strosnider
Thanks to Frank Merritt, our 16 year old son is now a proud owner of an awesome used Jeep. We could not be happier with the service that Frank and Brad Strosnider provided us. It was a search that took us from dealers in Pennsylvania, Maryland and Virginia before we finished. We never felt pressure from Frank to buy. We would not hesitate to send friends and family to buy a vehicle from him. It is rare but buying a car was actually a pleasurable experience. Many thanks!
Nocarforme8/26/2016 05:08:13 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Danny Vincnt, Yvonne Jones
Schedule a test drive and before I arrived, the dealership sold the vehicle! Then they tied to sell me a similar vehicle that had an additional 30,000 miles.
D Butts8/08/2016 11:13:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Glen Stotler
This dealership was great to work with and Glen Stotler was a great salesman very knowledgeable about his vehicles and listened to our needs and wants.
Dissatisfied07167/13/2016 03:30:15 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Charles, Matthew, Lisa, Nicole
On Fri, 7/8, I provided full details of all problems related to my need for repairs when I spoke to service manager, Charles, on the phone. Shortly afterwards, Lisa (non-mechanic working at desk) called to interrogate me about my car repair problems. I told her I gave Charles all of the details. She demanded that I give her all of the details and I asked if she had spoken to Charles. She was clearly upset and abruptly ended the call. On Fri, 7/8, I dropped off car and met Charles, who said it might be looked at on Sat, 7/9 or Mon, 7/11. Nicole processed my paperwork on Fri, 7/8 and said she would contact me with a price on a separate Parts item I wanted to purchase. On Mon, 7/11, I called Nicole and she said my car had not been looked at. She said it might be looked at on Tue, 7/12. On Tue, 7/12, Lisa called claiming my car "might" be looked at on Wed, 7/13. I reminded her that my car had been there since Fri, 7/8 and she claimed they were swamped. I asked for Charles, but Matthew, a different service manager, came to the phone. He apologized after realizing my car had been there since Fri, 7/8 and said it would be looked at that day, Tue, 7/12. On Fri, 7/8, Parts gave a quote for parts and Lisa said my total for parts & labor would be $884.52. On Tues, 7/12, Lisa called and said I needed to pay $1,087.99 upfront before they begin work. I reminded her she quoted me $884.52 on Fri, 7/8. She paused for a minutes and then said it would be $884.52. On Wed, 7/13, I asked about the separate parts item I asked Nicole about on Fri, 7/8. Lisa put me on hold and returned with a price of $48.90. I told her Parts had quoted something in the $20+ range a few months prior, but I could not find it. I told her there was no way the item would double in price in a few months. She claimed that was the price. I phoned four different Chrysler dealerships who quoted me $17.95, $21.90, $24.30, and $27.41 for the same part. I asked on Parts guy why a dealership would charge $48.90 for that part. He laughed and said the dealership who quoted me double the price was trying to make a large profit. On Wed, 7/13, I phoned the GM (John) to complain about my lack of trust with his dealership and shady service. I told him Service kept trying to swindle me by claiming prices were higher than originally quoted. John did admit that dealerships have the discretion to change their prices if they want to help customers. (Obviously, the opposite was happening to me. It appears that Lisa was trying to swindle more money from me. I'm guessing it was due to her having a negative attitude about the initial conversation.) John was helpful and came across as an empathetic and concerned dealership manager. He stated he valued integrity and repeat customers more than trying to swindle money out of a customer. John said he would speak with Service to determine what was happening and call me back. He called back as promised and agreed that my repairs were so extensive that it probably was not worth me investing in. We agreed I would not proceed with the repairs. I asked for his assistance in finding an affordable replacement car. John said he would have a salesman call with affordable purchase options. I would give John P. a positive review, but those unscrupulous reps he has working in Service are clearly making his dealership look bad! I would even give Charles and Matthew a positive review. My problems were directly related to dealing with Lisa and Nicole. As long as those two are working in Service, I will not return and I will advise anyone to AVOID SERVICE at Safford of Winchester! On Wed, 7/13, after my conversation with John, Nicole calls me rattling off all of these problems my car has and how I needed to get started on the repairs. I stopped her and said I had already discussed my repair issues with two different service managers and I had already told Matthew, John and Lisa that I was not proceeding with repairs. Again, Nicole and Lisa are Service desk reps - not mechanics!! I told Nicole someone was supposed to call and tell me how much I owed for the time my car had been there. Nicole told he I owed $175 for 1.5 hours diagnostic services. I told Nicole that on Fri, 7/8, she told me my diagnostic charge was $110. She paused a moment and then said, "your total will be $110." BEWARE!!! I must wonder if Lisa and Nicole work on some sort of commission. These two are lying and swindling Service desk reps who have probably swindled money out of unsuspecting customers. If you speak to either of them, WRITE DOWN every amount they tell you. I can bet money that the price will be higher when it is time to pay!
sal8607/05/2016 01:14:27 AM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mamie
Our salesman was great, we were his first customers .He was polite and very helpful. we have only good words to say about Eric Reid !
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Safford of Winchester : Winchester, VA 22603 Car Dealership, and Auto Financing - Autotrader