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West Broad Honda

7014 West Broad StreetRichmond, VA 23294
1-888-853-37191-888-853-3719
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

WE HAVE THE HONDA YOU LOVE AT THE PRICES YOU WANT. WEST BROAD HONDA IS A MEMBER OF THE PAGE AUTO GROUP. WE OFFER FREE VIRGINIA STATE INSPECTION AS LONG AS YOU OWN YOUR ... Read more
WE HAVE THE HONDA YOU LOVE AT THE PRICES YOU WANT. WEST BROAD HONDA IS A MEMBER OF THE PAGE AUTO GROUP. WE OFFER FREE VIRGINIA STATE INSPECTION AS LONG AS YOU OWN YOUR NEW HONDA, AND THE FIRST OIL CHANGE IS FREE. ALSO, FREE OF CHARGE YOU GET A LIMITED 7 YEAR OR 100,000-MILE WARRANTY. WE ARE OPEN 7 DAYS A WEEK. OUR CUSTOMER LOUNGE HAS WIRELESS ACCESS AND WE PROVIDE A CHILDREN'S AREA WITH TOYS FOR THE KIDS TO PLAY WITH WHILE YOU WAIT!

Why You Should Buy a Used Car From Us

WE WILL STAND BEHIND OUR PRODUCT. OUR MANAGERS HAVE BEEN WITH US FOR OVER 20 YEARS. WE ARE YOUR LOCAL DEALER. WEST BROAD HONDA IS A MEMBER OF THE PAGE AUTO GROUP. WE USE ... Read more
WE WILL STAND BEHIND OUR PRODUCT. OUR MANAGERS HAVE BEEN WITH US FOR OVER 20 YEARS. WE ARE YOUR LOCAL DEALER. WEST BROAD HONDA IS A MEMBER OF THE PAGE AUTO GROUP. WE USE MANUFACTURER PARTS AND OUR MANUFACTURER TRAINED SERVICE TECHNICIANS TO PROVIDE YOU WITH PEACE OF MIND. YOU WILL FEEL AT HOME WITH US. OUR CUSTOMER LOUNGE HAS WIRELESS ACCESS AND WE PROVIDE A CHILDREN'S AREA. ASK FOR THE CARFAX HISTORY REPORT FOR ALL PRE-OWNED VEHICLES!

Dealer Disclaimer

Price excludes processing fee and freight or destination charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.2
    Customer Service
  • 3.3
    Quality Of Work
  • 3.4
    Friendliness
  • 3.0
    Overall Experience
  • 3.5
    Price

Dealership Reviews

1 - 5 of 38 
mcguiretj10/27/2014 12:50:40 PM
3.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Stephen Royal
I purchased my 2009 honda accord in 2012. Loved the car, had no issues. This past may i was driving my car and it started to shake and bunch of lights came on indicating something serious was wrong. Good thing i was very close to the dealership. I took it too the dealership right away and come to find out i had No oil in my car. I was very mad. In between me getting oil changes my car would apparently leak or consume too much oil. I was told to bring my car in every 1000 miles so that they could check it to figure out the issue. After about 2 months, they did not find an issue, and i was told to come back every 5,00 miles. So about 2 months later i randomly check the oil in my car and it was VERY low. So once again the same issue is occurring again. I take my car to the dealership and speak with a manager and she said that she has no record of my bringing my car in for the oil consumption test every 1000 miles, so i received a free oil change that day. That did not fix the problem, rather cover it up. So i was told to bring my car in once it reaches 1000 miles again so that they can record it and test it again. So come to find out, i have a oil leak which is not covered under my extended warranty. They told me that i have to pay $100 deductible. I am outraged!!!!! The overall service was great with Honda, but they love to cover up issues. I was told that i need to pay the deductible today so i have not received an update, but as far as im concerned, they arent getting a dime of my money.
jaylww5/29/2014 03:17:30 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Tim Higgins
I got an internet quote from West Broad as I was shopping for a new Honda. After a couple of exchanges, I had asked for the Out The Door Price. When I e-mailed back to say it still to high and asked about whether they charged both a destination fee and freight charge. Here is verbatim the response I received "All of our quotes include freight,you are not being charged twice....if this is more than you are willing to pay you do not need a break down,what do you think is a fair price for the car" It's to up to you but as consumer I make it rule never to do business with anyone who can't explain what I am paying for and tells me what I do and do not need, particularly when it comes to a break down of the price they are offering. I ended up getting a much better deal at a much better place anyway.
mbates232331/06/2014 10:46:47 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tim Cartwright
I don’t understand the negative reviews that have been afforded to this dealership, at least on the sales side of the house. I have closed two car deals with Tim Cartwright and both times he has been extremely knowledgeable, ethical and a joy to work with. Both times, credit was not an issue. I knew what car I wanted, what I wanted to pay (both times lower than West Broad Honda had in mind) and Tim was able to justify to his management where I was coming from (I presented research) and close the deal very quickly. Finance managers easy to work with and make an effort to beat even Honda’s financing to save you money. The entire process was sub-2 hours and I was on the road. The service side of the house needs work, but I feel that they are making improvements.
abcde112/19/2013 08:58:09 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Scott
I purchased my Lexus from them and was given the free inspection for life. I hated bringing it there because of past experience there. But my garage close to home was too busy. I waited over an hour and when Scott came in he told me the front right wheel bearing was bad and the inspection had failed. (While I was waiting I noticed him talking to others and always saying there was something wrong that needed fixing which might be the case but not one time did he say everything is ok) He proceeded to tell me that since it was a lexus it needed to be sent out somewhere and was telling me the cost when I said" no problem my husband will do it" He then got very weird acting and said that the car couldn't be driven and he was sending something to the state police. I am from NY and have never had this happen. I went and ordered the part and had to return the next day to auto zone to get it. While there the men asked me a bunch of questions which I responded no. They said that the ball joint was fine. I bought it anyway. When my husband had the time later that week to fix it he said there was nothing wrong with the old one. He put the new one in anyway and is sending the old one to the manufacturer to confirm it is ok. I later took the car back and it passed the inspection. While again waiting Scott proceeded to tell a woman she had major issues that needed addressing. This place is ripping customers off daily and I am disgusted that people are being abused like this. I noticed everyone of them is a woman also.
Grollcat6/12/2013 09:48:56 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tim Cartwright
My experience with Tim Cartwright at West Broad Honda was awesome. I should start by saying that if a dealer offers an “e-price” I have every expectation that they are willing to do business electronically and expect them to be competitive when it comes time to negotiate. Also, I don’t expect them to be shocked when I say I am coming from several hours away and that I've been aggressively price shopping or that I can’t just walk-in now to take a test drive. That being said, unlike many internet sales specialists and managers with whom I dealt (and there were a lot), Tim did everything right. When I provided him with the best offer I had received on a 2013 Honda Crosstour he promptly came back and let me know if he could meet or beat that offer and what he had in stock. Knowing that I was from out of town, he didn’t try to convince me that free oil changes or other dealership perks made it a better deal (I had a dealer from NJ argue that lifetime oil changes made their offer a better deal even though I live in Virginia – huh?). The most important thing, however, was that he was gracious and straightforward throughout the entire process. He read my emails and understood what I was looking for, he put things in writing, he did not badmouth other dealerships or the deals they were offering, and did not pressure me by calling constantly or sending email after email after email. I highly recommend Tim and West Broad Honda - if you live in the Hampton Roads area, it is worth the very short trip Richmond. Tim provided a painless internet shopping experience AND integrity, you just can’t beat that...
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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