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Crown Acura Richmond

8704 W Broad StreetRichmond, VA 23294
1-866-740-94031-866-740-9403

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Crown Acura of Richmond is the place to find new & used Acura cars in Richmond, VA. You can search our new and used car inventory online, get new car pricing and receive ... Read more
Crown Acura of Richmond is the place to find new & used Acura cars in Richmond, VA. You can search our new and used car inventory online, get new car pricing and receive free no obligation price quotes. Check out our latest Specials for new car, used car, parts, and service. When you get ready to buy a car, Crown Acura of Richmond wants to help. Each car listed on our website includes detailed specs, prices, mileage, pictures, and more. Save time and money by buying a car at Crown Acura.

Why You Should Buy a Used Car From Us

Crown Acura of Richmond is the place to find new & used Acura cars in Richmond, VA. You can search our new and used car inventory online, get new car pricing and receive ... Read more
Crown Acura of Richmond is the place to find new & used Acura cars in Richmond, VA. You can search our new and used car inventory online, get new car pricing and receive free no obligation price quotes. Check out our latest Specials for new car, used car, parts, and service. When you get ready to buy a car, Crown Acura of Richmond wants to help. Each car listed on our website includes detailed specs, prices, mileage, pictures, and more. Save time and money by buying a car at Crown Acura.

Languages Spoken

  • "中文"

Dealer Disclaimer

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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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  • Alternative
  • Diesel
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 206 
Youn61/18/2015 09:18:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Hayton Jones
Crown gave us a great deal on our 2015 MDX, they were really easy to work with and our salesperson, Hayton Jones was just super! His knowledgable demonstration of the MDX features made it an easy buy decision for us. There was no pressure and we can not say enough good things about the Crown team...Thanks!
Crown Acura Richmond responded to this review
1/21/2015
Thank you for the 5 star review! We strive to make our customers happy, so I'm glad to hear that we found you a great deal on the MDX you'd been looking for and that you had a wonderful experience purchasing it. Please let us know what we can do for you in the future and we look forward to seeing you again soon. Best wishes, Alex Utz, General Manager
Kadiri_s1/12/2015 06:30:04 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alex & David B.
I started my Acura quote request online. Alex from Crown Acura contacted me. Right from the first call to delivery of the car he was friendly and professional. When I visited the dealership to pick up the car I met David B. he is an amazing guy with lot of knowledge, information and tips about the car. These guys go above and beyond to help customer feel comfortable and have a smooth process. Thanks Guys
Crown Acura Richmond responded to this review
1/13/2015
Thank you for the great feedback! I'm so happy to hear that you had a comfortable and smooth experience while purchasing your Acura from David. Please let us know what we can do for you in the future, and enjoy your new car! Best, Alex Utz, General Manager
Fearless1/04/2015 08:00:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Hien Vo
Love my new 2015 MDX and many thanks to HIen Vo. Hien was great to work and very helpful that making my decisions to chose Crown Acura.
Crown Acura Richmond responded to this review
1/05/2015
Thank you for the 5 star review! I'm so glad to hear that you love your new MDX and that you had a wonderful experience with Crown Acura of Richmond. Please let me know what we can do for you in the future and we look forward to seeing you again soon. Best, Alex Utz, General Manager
McCalls12/31/2014 09:00:38 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Hien Vo
I've purchased quite a few cars. However, my purchase experience at Crown Acura of Richmond was like none other. My salesperson was very personable and knowledgeable. He wasn't overly aggressive trying to get a sale. He made my husband and I feel very comfortable with our purchase. Hein addressed all of our concerns. Moreover, even after our purchase Hein has been extremely helpful in getting our MDX accessorized just the way we want it.
Crown Acura Richmond responded to this review
1/02/2015
Thank you for the 5 star review! Your feedback makes me extremely proud of the team here at Crown Acura of Richmond. Customer satisfaction is our first priority, so I'm happy to hear that you are so pleased with the entire purchase. We look forward to helping you again in the future, so please let us know what we can do for you. Best, Alex Utz, General Manager
royaljd9112/02/2014 10:59:17 AM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Daniel
I bought a used 2005 Nissan Murano SL AWD in March 2014. The price was good and the car is fully loaded so that was a positive. However, 1 month after getting the car, I noticed a smell coming from the back seats. When I looked under the seats, there were maggots/little white larvae in the carpet (dead & alive) and I noticed what looked like red melted candy/syrup under & in-between the seat. I work out of town so I wasn't able to get the car back up to the dealership for detailing (if that was even possible) so I had to clean this myself. In July, I had to get my whole engine coolant system replaced because it was rusted and split while I was driving. My mechanic said for a 2005, my car shouldn't have been that rusted. Now as of today, I just learned that my car will need to have the Flex pipes (connects to the catalytic converter & exhaust) replaced along with the oil pans due to rust. This dealership may be good for new Acuras but as far as Used cars, I would not recommend this dealership. The problems that I've had with this car should have been noticed by the dealer (if a "full" inspection was made, but obviously not). Never again....
Crown Acura Richmond responded to this review
12/02/2014
Thank you for trusting us with your business and for letting us know of your issues. We inspect all safety elements of every used car and will only sell them to you if they pass that inspection. This inspection does not cover cosmetic or non-critical issues, however your issue certainly should be addressed under even the most basic of inspections. When is a good time for you to bring your vehicle in and speak to me personally? Please contact me at 804-977-3402 and let me know. Thank you, Alex Utz, General Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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