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Richmond BMW

8710 Broad St.Richmond, VA 23294
1-888-365-74851-888-365-7485

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Richmond BMW is proud to serve Richmond and all the surrounding communities. Virginia BMW dealers know BMW customers come to Richmond to find the newest BMWs, the best Us ... Read more
Richmond BMW is proud to serve Richmond and all the surrounding communities. Virginia BMW dealers know BMW customers come to Richmond to find the newest BMWs, the best Used Cars in Richmond and outstanding BMW Service & BMW auto repair. Richmond BMW specializes in BMW financing and anything else you'll need for your new or used BMW in Richmond. Stop by and see what makes Richmond BMW a premier Richmond area BMW Dealer.

Why You Should Buy a Used Car From Us

Richmond BMW is proud to serve Richmond and all the surrounding communities. Virginia BMW dealers know BMW customers come to Richmond to find the newest BMWs, the best Us ... Read more
Richmond BMW is proud to serve Richmond and all the surrounding communities. Virginia BMW dealers know BMW customers come to Richmond to find the newest BMWs, the best Used Cars in Richmond and outstanding BMW Service & BMW auto repair. Richmond BMW specializes in BMW financing and anything else you'll need for your new or used BMW in Richmond. Stop by and see what makes Richmond BMW a premier Richmond area BMW Dealer.

Dealer Disclaimer

Price excludes processing fee and freight or destination charge.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 5.0
    Friendliness
  • 4.9
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 500 
Terry P12/22/2014 10:33:38 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rebecca Kunz - Sales, Thad - Sales, Nick - Sales, Rocky - Service, Richard - Technician
I recently relocated to Richmond from Ohio. My 2011 X3 needed service, so I searched the BMW website to find the nearest dealer. Upon my first visit I met Eddie Dunn. Eddie is great to work with! He was accomodating, thorough, informative, knowledgeable, and friendly. A great service partner! The very same can be said about Rocky the evening Service Writer and Richard - an amazing technician! Very friendly, thorough, accomodating, and willing to explain repairs in great detail. I walked through the showroom to see the 2015 BMW line-up and was greeted by Rebecca Kunz. She took the time necessary to begin to understand what I needed, the models and styles I liked, and was very patient as I worked through the process. The extensive line-up of so many great vehicles now offered by BMW made my decision a little tougher, but Rebecca was very accomodating (many test drives) and made sure I had all of the information I needed - which helped me tremendously in making the right choice - a 2015 335. Josh Alford was also very friendly, professional, helpful, and was amazingly proficient and efficient when the time came to process the transaction to trade in my X3 for the 335. Thad was also very friendly, professional, and accomodating and worked with me to make the right deal. Nick, a new sales associate, was also very helpful by adding different perspectives which also helped me on my journey. Overall, I have received nothing but the best possible treatment by the entire staff at Richmond BMW. The Customer Preferred process is much better than the traditional method which often leaves the customer angry or upset thinking they were taken advantage of. I never felt this way throughout the process. The majority of the credit for my great experience needs to go to your staff. An amazing group of professionals. I will definitely be back and will tell others of my great experience!
Stacey C12/21/2014 08:34:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Lerner
I stopped in without an appointment with some questions about my 6 month old X5. Steve Lerner is literally a BMW Genius and immediately came out to help me. Not only did he drop everything to come help me so I didn't ave to wait, he went above and beyond to show me many features of=n my car that I was not using. I was so excited about my car (again) when I left there. Steve is definitely a topnotch employee and represents BMW well. Thanks Steve!!
ljarrett1312/16/2014 01:56:07 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Lerner
Excellent sales experience with Steven Lerner. Would refer friends and family to Steven. Received a fair value on the trade-in of our 2003 M3. THANKS!
timothy.m.hanger11/30/2014 07:24:00 AM
5.0
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Lerner,Adam Herbert,Dennis Morgan,Dmitriy Shapovalov
When my 2005 X3 began experiencing service issues, I asked Dennis Morgan (my long-time BMW service associate) to recommend someone to assist me in replacing the vehicle. Dennis referred me to Steve Lerner. Steve and I hit it off right away and he was able to find me a great 2013 BMW X3 that had everything I wanted, and more. Dmitriy and Adam were also great to work with during the process. I felt very comfortable with the entire Richmond BMW team and would certainly recommend Richmond BMW to a friend or associate.
Richmond BMW/Crown MINI of Richmond responded to this review
12/02/2014
Thank you for taking the time to leave such a great review! I am so glad that Steve, Dmitriy, and Adam were so helpful in the purchase of your X3 and we all truly appreciate your recommendation. Please let us know what we can do for you to make your next visit even better! Best, Matt Perry, General Manager
crabtree1311/26/2014 07:45:01 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Lerner
I needed to buy a used car and we had deceided on a BMW - I had been shopping the internet trying to find a good deal, and I went into Richmond BMW specifically to look at a car for my daughter to drive. I ran into Steve Lerner on the lot and he was quite honest with me about the downsides of the car I went there to see. I then inquired about another one that I saw which had apparently just hit the lot. We searched the lot and found it and both realized this seemed like a good one. The car had just come in so he expedited the process of having it checked over and prepped (which included giving me new tires). He even called the former owner on speakerphone to check the details of something on the carfax (the car had just been traded in there a few days earlier). He worked quickly with a sense of urgency, but never seemed to be pushy. It has been 3 months now and we have enjoyed the car - I feel like Steve really wanted to help me get the right car, not just any car.
Richmond BMW/Crown MINI of Richmond responded to this review
12/02/2014
Thank you so much for the outstanding review. Customer satisfaction and finding the right car for each person's individual needs is top priority for us. I'm thrilled to hear that Steve took such wonderful care of you and we hope to have the opportunity to work with you again in the future. Best wishes, Matt Perry, General Manager
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