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Audi Virginia Beach

2865 Virginia Beach BlvdVirginia Beach, VA 23452-7611
1-888-848-35821-888-848-3582
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
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Why You Should Buy a New Car From Us

Checkered Flag is the largest family-owned dealer group in Hampton Roads. That means when you buy, rent, service, or do anything with Checkered Flag you are helping the ... Read more
Checkered Flag is the largest family-owned dealer group in Hampton Roads. That means when you buy, rent, service, or do anything with Checkered Flag you are helping the local community. Not only are you helping the local economy here, but Checkered Flag gives quite a bit to numerous charities the United Way being a favorite. Even though we haven't convinced the IRS to allow all purchases made through Checkered Flag be a tax write-off for you, you know your money is going to a good cause!

Why You Should Buy a Used Car From Us

Checkered Flag is the largest family-owned dealer group in Hampton Roads. That means when you buy, rent, service, or do anything with Checkered Flag you are helping the ... Read more
Checkered Flag is the largest family-owned dealer group in Hampton Roads. That means when you buy, rent, service, or do anything with Checkered Flag you are helping the local community. Not only are you helping the local economy here, but Checkered Flag gives quite a bit to numerous charities (the United Way being a favorite). Even though we haven't convinced the IRS to allow all purchases made through Checkered Flag be a tax write-off for you, you know your money is going to a good cause!

Dealer Disclaimer

Prices, availability, options, vehicle features, and technical specifications may not be exact due to some technical difficulties. Checkered Flag does not guarantee perfe ... Read more
Prices, availability, options, vehicle features, and technical specifications may not be exact due to some technical difficulties. Checkered Flag does not guarantee perfect accuracy on any vehicle posted online, so please call to verify exact specifications, availability and pricing. Prices excludes processing fee, freight, destination, and all taxes and official fees. Processing fee of $599
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.7
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 294 
johnny.nguyen.90411/08/2014 08:53:10 AM
3.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Mike
Brought 2012 Audi A6 in for repair under warranty 4 times and and totally disappoint all 4.Contact Audi corp customer relates to address matters.So unprofessional and poor knowledge. Never buy another Audi again. Excellent car represent by aggravated staff.
hans9969/05/2014 05:02:35 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Dennis
Had Q-5 there three times, first time couldn't finish and had to come back after the weekend on Monday to pick up. Second time took approx 4 hours. Just took in for third oil change for appointment at 10AM. Seven hours later, 5PM, I'm finally getting my car. Same service rep every time. Seems annoyed if you ask any questions and assumes no responsibility for delays. I will not return, I'll be driving the additional 20 miles across the bridge to Hampton. Hopefully my business will be better appreciated. Completely unprofessional. It's a shame because the sales dept is awesome, a total disservice to the team.
Checkered Flag Audi Porsche Jaguar responded to this review
9/08/2014
It is unfortunate to hear that you were displeased with your experience with us. Our goal is to provide the absolute best to all of our customers as efficiently as possible, and it is disappointing when one of our guests leaves unsatisfied. If you wouldn't mind contacting me, I'd love the chance to speak with you and work towards a positive resolution. I look forward to hearing from you. Sincerely, John Hall - General Manager - jhall@checkeredflag.com; 757-490-1111 Ext. 5470
Dickgreeder7/15/2014 03:20:24 PM
1.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:JOHN HALL, MIKE, AND MATT
CAR DEAL GONE WRONG During the month of June 2014, my wife and I were looking at various new cars to purchase. We had priced out the Mercedes 2014 GLK350 and the Acura 2015 RDX. We had already put a deposit down on the Acura 2015 RDX at Hall Acura in Virginia Beach, VA. when we thought we would just look at the Audi Q5 at Checker Flag Audi in Virginia Beach to see if it was in the same price range. Our first visit to the dealer my wife fell in love with the Q5, which had more bells and whistles than we wanted or needed. The salesman, my wife, and I sat down to see what the best deal he could offer us on the car we test-drove. As most people know, the salesman has to get the pricing from the dealer manager. In our case, Mike, was the person that got involved in this negotiation process. We had told both our salesman and Mike that we had a $32000 bank check, our trade in vehicle, and $5000 in cash to pay for the new vehicle. We also told them that we got an “out the door” price from both Acura and Mercedes that would meet these criteria. Mike came back with an “out the door” price that was considerably higher than what we said we could afford. We told them that we understood they could not realistically come close to the price we were planning to pay for a new car and realized we would either have to get the Mercedes or Acura to be with our budget. Mike asked us if he could find a 2014 Q5 that did not have as many options and we were willing to give them a little more Cash down, would we be interested. We told him that could be an option if the Q5 had the list of options that were important to us. We thanked them for their time and went home disappointed, but knew we still had two extremely good cars to select from. We decided to wait to the following weekend to purchase one of the two vehicles we had already priced out. On Wednesday of that week, Mike, with Checker Flag Audi, called my wife to inform her he found a 2014 Q5 in the Washington D.C. area that was the colors she was looking for. It also had fewer options than the Q5 she looked at on Saturday. Mike stated that a white Q5 came in that was similar to the black Q5 and my wife was more than welcome to come in to see if she wanted that one instead of the Black Q5 coming in on Saturday. My wife asked Mike to text the options in the black Q5 car and the “out the door” price they would be willing to sell it for to her. Mike text my wife back, Wednesday evening the “out of door” price for the car and the options in the vehicle. It was going to cost us $6500 in cash, our trade in, and the bank check for $32000. My wife decided to go into Checker Flag on Thursday morning to see what the white Q5 looked like. She was pretty excited to see the car, but it still had a few more options on it that brought the price above her price range. She still thought the black Q5 would be better choice for her. Mike was at the dealership that morning and met with my wife. He once again confirmed the pricing of the black Q5 coming in with my wife. The “out of Door “ price was the same as he text the night before. Mike also said that if we did not like what we saw on Saturday she was not committed to buying it and would not have a problem selling it. Even though we were $1500 over our budget price, my wife would be getting the car she truly wanted. She left the Audi dealer so excited about getting the Q5 on Saturday. THINGS ARE LOOKING GOOD!!! On Saturday, my wife and I went in to look at the car. WE LOVED IT!! We told our salesman to draw up the paperwork on the price Mike had quoted my wife. The salesman got the process going and went out to switch the plates from our car to the new Q5. We were in “The Box” going over the final paperwork when everything went SOUR. We made the $32000 bank check out to Checker Flag, signed the title of the car to give them, and then started to make out the check for the remaining balance. The lady at the desk showed us the amount on the computer screen for the amount we were to make out the check for. OUR MOUTHS DROPPED. The amount due was over by the amount of our trade-in. Mike was asked to come into the office to explain how he arrived at the price he text my wife three times. When he started looking at he numbers he said,” I see MY ERROR”.I deducted the trade-in value of the car in the “out the door” price I quoted you. “I am so sorry” We said,” Not our mistake and we will not pay for your error.” Mike proceeded to talk to his boss the General Manager of the Dealer, John Hall, to see what they could do to rectify the mistake. After about twenty minutes, Mike came back in the room and showed us a piece of paper with an offer they were willing to accept. We were totally blown away that Dealership even had the nerve to bring us another offer. We told Mike that there was no way we were paying for his mistake and to just give our trade-in back to us. We got our keys back and walked out of the dealership fuming inside and totally devastated we were not getting the Q5. It was truly SAD to see a General Manager not stand behind their employee’s mistake and have customers and staff humiliated in the sales process. The question now arose: WAS THIS A MISTAKE OR A SALES TACTIC? It is hard to believe a car dealership would use such a tactic. BUYERS BEWARE!! It is also hard to believe that the General Manager of this Dealership would not step up to back his employee. I would hate to see how their service department handles issues for their customers. I am sure they would not have the customer’s back when a warranty issue came up that the customer needed support from the dealer to get the warranty item corrected. An educational lesson to Checker Flag Audi Dealership; “out the door” price quote is defined as the bottom line price of the car with all destination charges and all sales taxes included in the price Trade-ins, cash down, or loans are NOT part of the “Out the Door “ One final note to the Virginia Beach Checker Flag Audi dealership on customer service. When you have a customer walk out due to errors you have made, a follow up call or letter to them would be appropriate. My wife and I are totally baffled by how this transaction was handled. The people at Checker Flag Audi need to take some serious classes in CUSTOMER SERVICE and NEGOTIATION PRACTICES. Two days after this CAR DEAL THAT WENT WRONG, we purchased the 2015 Acura RDX that the dealer quoted us an “out the door” price that miraculously did not have our trade-in in the “out the door” price.
Checkered Flag Audi Porsche Jaguar responded to this review
9/16/2014
We are sorry to hear about your negative experience at our dealership. It was most certainly not our intention to give you a bad experience on your car-purchasing with us. This is not how we operate our business and your feedback is taken very seriously. I would be very thankful if you got into contact with me so we could discuss the finer points of your issue. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, John Hall - General Manager - jhall@checkeredflag.com; 757-490-1111 Ext. 5470
m0927124/29/2014 11:39:10 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lee Canupp
Lee Canupp was a pleasure to work with. He was knowledgeable and extremely helpful but not pushy. The dealership as a whole was great and well kept. All the staff were kind and friendly, but Lee really sealed the deal. I would love to work with Lee again and buy another car from him!
Checkered Flag Audi Porsche Jaguar responded to this review
4/30/2014
Thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I'm glad to hear that Lee has shown his passion for this. I hope you enjoy your new car, and we look forward to assisting you for in the future. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Sincerely, John Hall - General Manager - jhall@checkeredflag.com
jcarlson195211/20/2013 03:59:54 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tommie Suggs
Tommie Suggs did a very good job showing me the various vehicle options, including those on the adjacent lots where CHeckered Flag sells Land Rovers and Porsches. This was very helpful to my evaluation and decision process
Checkered Flag Audi Porsche Jaguar responded to this review
11/21/2013
Thank you for the review. I'm happy to hear that you had a positive experience with Tommie and the rest of our team here at Checkered Flag. Our #1 priority is to earn your complete satisfaction each and every time you stop by, and we sincerely hope we have the opportunity to do so again in the near future. Thanks again, and congratulations! All the best, Christine Knowles – Customer Care Director
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