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Jaguar Virginia Beach

2865 Virginia Beach BlvdVirginia Beach, VA 23452-7611
1-888-848-35821-888-848-3582
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

Checkered Flag is the largest family-owned dealer group in Hampton Roads. That means when you buy, rent, service, or do anything with Checkered Flag you are helping the ... Read more
Checkered Flag is the largest family-owned dealer group in Hampton Roads. That means when you buy, rent, service, or do anything with Checkered Flag you are helping the local community. Not only are you helping the local economy here, but Checkered Flag gives quite a bit to numerous charities the United Way being a favorite. Even though we haven't convinced the IRS to allow all purchases made through Checkered Flag be a tax write-off for you, you know your money is going to a good cause!

Why You Should Buy a Used Car From Us

Checkered Flag is the largest family-owned dealer group in Hampton Roads. That means when you buy, rent, service, or do anything with Checkered Flag you are helping the ... Read more
Checkered Flag is the largest family-owned dealer group in Hampton Roads. That means when you buy, rent, service, or do anything with Checkered Flag you are helping the local community. Not only are you helping the local economy here, but Checkered Flag gives quite a bit to numerous charities (the United Way being a favorite). Even though we haven't convinced the IRS to allow all purchases made through Checkered Flag be a tax write-off for you, you know your money is going to a good cause!

Dealer Disclaimer

Prices, availability, options, vehicle features, and technical specifications may not be exact due to some technical difficulties. Checkered Flag does not guarantee perfe ... Read more
Prices, availability, options, vehicle features, and technical specifications may not be exact due to some technical difficulties. Checkered Flag does not guarantee perfect accuracy on any vehicle posted online, so please call to verify exact specifications, availability and pricing. Prices excludes processing fee, freight, destination, and all taxes and official fees. Processing fee of $599
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Dealer Ratings

24-Month Overall Rating
  • 1.8
    Customer Service
  • 2.7
    Quality Of Work
  • 2.8
    Friendliness
  • 2.0
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 297 
land rover virginia beach7/13/2016 08:49:49 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Yara, Todd the Service Manager, Chris the mechanic
After the water pump died on my LR4 while I was in the VA Beach area, I had it towed to the closest dealership (Checkered Flag). I was told it would be $150 for the initial diagnostics. The next day I received a call from Yara in the service department, and was told that the water pump had blown a bearing, and that when the mechanic tried to manually turn the engine, it wouldn't turn. I was then told that this means that there is a 99.9% chance that the engine is blown, and it would have to be replaced at a cost of $33,000, or they would generously give me $7,000 trade in value. BUT, just to be sure, for $500 they would perform a compression test to see if the engine was salvageable. Well, I know just enough about engines to know if you can't manually turn the engine, it is impossible to do a compression test. After confirming this with two mechanics who work on Land Rovers, I ask Yara how they were going to perform the test. She starts backpedaling, and tells me that while i was on the phone that the mechanic had called her, out of the blue, to tell her that he was able to turn the engine "just a little bit", and that is why he would be able to do the compression test. Clearly she was lying. I ask to talk to the mechanic. She tells me he is working on a car and can't talk to me (even though he had just supposedly called her). I tell her I want to look at my car. She explains that it's been towed to an "offsite facility" at Drivers World where it's being worked on. I ask for the Service Manager, and I'm told he is out today. I look up the address for Drivers World and head there. When I arrive, Todd, the service manager is waiting at the door for me, clearly having been warned that I was coming and informed of the lies that I had been told. He proceeds to tell me that the engine turns just fine when you hit the ignition, and that no one ever had to attempt to manually turn the engine, and that if they had, it would have turned just fine. So I ask him what the $150 diagnostic test had consisted of. At this point, Chris, the mechanic, steps up and lifts the hood. He shines a flashlight in between the engine and the radiator. He asks if I can see the yellow/green residue. I say yes. He replies "That's how I know your water pump blew up". If I hadn't known that it was impossible to perform a compression test when the engine can't be turned, it would have either cost me $33,000 for a new engine, or I would have traded in a vehicle with a Kelley Blue Book value of 28,000 for $7,000. Either way, this dealership was prepared to do the unethical and immoral.
Checkered Flag Audi Porsche Jaguar responded to this review
7/19/2016
I am glad that since the submission of this review, we had the chance to discuss what had occurred during your first visit to our dealership. We were able to run a compression test on your vehicle at no cost to you, and you were able to exchange your Land Rover for a Honda at our Honda store. I hope that we can continue having an open and honest relationship so that, should you need service assistance in Virginia Beach in the future, you can confidently come to Checkered Flag for repairs. Thank you, and take care. Sincerely, John Hall - General Manager - jhall@checkeredflag.com
nc302hcr6/13/2016 09:43:11 AM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Leo (Used car manager)
I had a confirmed appointment for 10 a.m. on Saturday with this dealership to test drive the vehicle I had inquired about. I drove an hour and a half from North Carolina and found out when I got there the car had been sold the previous evening. No attempt was made to contact me to let me know my choice was no longer available should I wish to cancel my appointment. The used car sales manager, Leo, couldn't have cared less that I had made a wasted trip and was no longer interested in giving them my business. Courtesy and respect are customer service expectations. For a high end dealershp that sells luxury vehicles, my experience was horrible. Is that how you treat customers who come prepared to purchase an expensive automobile?
Chrash729/14/2015 07:11:53 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jason karla
This dealership was amazing, I'm from Indiana bought Audi S6 from Jason took all of about 2 days. He even took the time to FaceTime me and do thorough walk through of car like I was actually there. Extremely professional and friendly, when it came to transporting car I have decided to fly and get it myself, Jason text me and said he would pick me up at airport, service dpt made sure vehicle was as good as new before they released it to me. Even though I am 800 miles away I will return to them. Karla in finance was wonderful as well, both should receive commendations and or bonuses, they have gone above and beyond any and all expectations from a car dealership. It almost feels like I have two more family members than someone who I purchased a car from, and I have bought a lot cars. THANK YOU!!!!!!!!!!!!!!!! Please do yourself a huge favor and buy your next car from them!
Checkered Flag Audi Porsche Jaguar responded to this review
11/11/2015
Thank you for your fantastic feedback! Jason and Karla are wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have them on our team. We will be sure to share your comments with them and we look forward to seeing you back again in the future! Take care. Best, John Hall - General Manager - jhall@checkeredflag.com
johnny.nguyen.90411/08/2014 08:53:10 AM
3.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Mike
Brought 2012 Audi A6 in for repair under warranty 4 times and and totally disappoint all 4.Contact Audi corp customer relates to address matters.So unprofessional and poor knowledge. Never buy another Audi again. Excellent car represent by aggravated staff.
Checkered Flag Audi Porsche Jaguar responded to this review
1/30/2015
Thank you for taking the time to leave your feedback, Johnny. We value the opinions of our guests, as they help us to grow. We want all of our customers to leave our dealership 100 percent satisfied, so it is regrettable that you had a negative experience with us. If you would like to discuss this issue further, please feel free to contact me. I hope to speak to you soon. Sincerely, John Hall - General Manager - jhall@checkeredflag.com; 757-490-1111 Ext. 5470
hans9969/05/2014 05:02:35 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Dennis
Had Q-5 there three times, first time couldn't finish and had to come back after the weekend on Monday to pick up. Second time took approx 4 hours. Just took in for third oil change for appointment at 10AM. Seven hours later, 5PM, I'm finally getting my car. Same service rep every time. Seems annoyed if you ask any questions and assumes no responsibility for delays. I will not return, I'll be driving the additional 20 miles across the bridge to Hampton. Hopefully my business will be better appreciated. Completely unprofessional. It's a shame because the sales dept is awesome, a total disservice to the team.
Checkered Flag Audi Porsche Jaguar responded to this review
9/08/2014
It is unfortunate to hear that you were displeased with your experience with us. Our goal is to provide the absolute best to all of our customers as efficiently as possible, and it is disappointing when one of our guests leaves unsatisfied. If you wouldn't mind contacting me, I'd love the chance to speak with you and work towards a positive resolution. I look forward to hearing from you. Sincerely, John Hall - General Manager - jhall@checkeredflag.com; 757-490-1111 Ext. 5470
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Jaguar Virginia Beach : Virginia Beach, VA 23452-7611 Car Dealership, and Auto Financing - Autotrader