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Charles Barker Lexus - VA Beach

3909 Virginia Beach BoulevardVirginia Beach, VA 23452
1-866-319-82361-866-319-8236
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your ... Read more
When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your purchase. Charles Barker strives to make Hampton Roads a better place to live one step at a time.

Why You Should Buy a Used Car From Us

Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service ... Read more
Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Hours, including Saturday hours *A 10% discount on all routine maintenance performed at any Charles Barker location

Dealer Disclaimer

Price excludes processing fee and freight or destination charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.7
    Quality Of Work
  • 3.7
    Friendliness
  • 3.7
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 23 
Mimi350RX8/01/2015 03:32:10 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Riccio, Frenchy, and Stacey
Everyone at this dealership was friendly and helpful. They provided an enjoyable buying experience. The person who demonstrated the use of technology was very good. He was knowledgeable and very patient when explaining how everything works. I cannot recommend this dealership too highly!
manatee man7/30/2015 06:11:47 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Everyone in service, everyone in sales. All leadership [5 stars for Nathan] including Ron who was in leadership previously and has moved to another Charles Barker dealership
Nathan [President- he is one of the finest , most professional gentleman that I have come in contact with in 69 years.], Dave [Service Mgr- always helps me asap], great guy also, Frenchy [Technology], Brian [ General Sls Mgr- very professional and polite], Mike [Service Writer - very thorough and excellent follow up], Frank Beckman [Sales - very polite and very professional]..Everyone treats my wife and I first class. It is as though we are their only customer. If there is a question or concern, call them and I guarantee the solution with be forth coming asap. Frenchy always takes the necessary time to teach me the technology in todays cars. I am older and do not absorb information like the younger folks. I call him with a question or stop by and he always takes the time to help me. It is the only dealership to purchase a vehicle from. I apologize for not having the names of everyone else that makes it a very positive experience with the dealership. Thank you for all yall do. Jim
kevjord2/19/2015 07:15:29 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Chris
I dropped my 2006 Lexus GS 300 off at the dealership on 02/11/2015 just to get a replacement key. I was quoted a price of $292.00 which was fine, I agreed to the price and was told that I could pick my car up in the a.m. On Thursday I received a call stating that something was wrong and I needed to come in. When I arrived I was told that it was take 6-7 hours to fix the problem, my wire harness was damaged and there were electrical problems. The cost too repair would be 1100.00+ taxes and fees. I was startled and speechless because I was never advised of this before hand, otherwise I would've taken my car else where. Being that Charles Barker is a reputable company I entrusted my car without hesitation. I paid the $130.00 for the labor and left. On Friday I called and spoke with a service manager and he stated that if it was the ECM unit then he will repair it, but anything else I would be responsible. First of all I was never informed about the ECM so him mentioning that was absurd. Before Dropping my vehicle off my car worked perfectly, all I need was a replacement key. This has been the worst experience ever, I will be calling the cooperate office on Monday morning.
KentChambers6/02/2013 01:13:29 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Riccio (Va Beach location)
Tony was very courteous and friendly from the moment he greeted my wife and I on the car lot. We were very impressed with his thorough knowledge of the vehicles we looked at. I appreciated the fact that he was not a high-pressure salesman. He gave us plenty of time to consider our options, answering questions along the way. Ultimately when we decided to buy the vehicle, Tony met us at the dealership on his day off, and led us through the easiest sales process I've experienced. The delivery process was very informative and helpful, including setting up the bluetooth connection to my phone and downloading my contacts into the vehicle's phone book. I would highly recommend Tony Riccio and this Charles Barker dealership for purchasing your next vehicle.
stephenflood5/14/2013 02:14:44 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Frank Beckman, Patrick Antar, Sean Yancey
This is actually my second Lexus bought at this dealership (new GX470 in 2004).One strong reason is the superb treatment I have received in the CB Service Department. Sean Yancey could not be more helpful or friendly.Over nine years four mishaps have occured by service technicians.In all four cases ,the mishaps were owned up to ,apologetically corrected,and compensated generously for in future service appointments.Sean always makes me feel as though I am his most important customer. Frank Beckman is extremely knowledgeable,not only in the Lexus products,but in finances,people,and what is going on in the world.He is very friendly and made the buying experience very enjoyable.He has followed up on four or five occasions to ensure our satisfaction with our new ES 350. Patrick Antar is a Vehicle Delivery Specialist,a very nice touch by Lexus.Patrick's personality takes the job to a higher level.It is clear from the start that he loves his job and takes the time to listen to his customers.He is patient and thorough with his explanations and tips.He truely wants each customer to fully enjoy the vehicle he or she has purchased.He is more than willing to schedule additional appointments as needed to understand or comprehend the new technologies of the vehicle. Overall Lexus is an expensive product and an expensive service,but it is first class and trustworthy.You do not find that unfortinately in many places these days and for this and the highly personable professionals mentioned above,I highly recommend the Charles Barker Lexus Dealership. Note:I have never been to the Newport News Dealership. I believe this form was sent in error. I purchased my 2013 ES350 at the Virginia Beach Charles Barker Dealership.I also purchased my 2004 GX470 at the Virginia Beach Dealership and have serviced the same for the past nine years there.I hope this review can be forwarded to and applied to the proper dealership.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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