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Charles Barker Toyota

1877 Laskin RoadVirginia Beach, VA 23454
1-866-386-11641-866-386-1164
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Charles Barker is a native of Hampton Roads. His career in the auto industry has spanned over 35 years. Charles Barker Toyota has received the Prestigious President's ... Read more
Charles Barker is a native of Hampton Roads. His career in the auto industry has spanned over 35 years. Charles Barker Toyota has received the Prestigious President's Award more times than any other Hampton Roads Dealer. We appreciate the trust our customers put in us. Charles Barker Toyota plays a key role giving back to the Community. Weather you are a local resident or a member of the Military we hope to serve you in a professional manner and exceed your expectations.

Why You Should Buy a Used Car From Us

Charles Barker is a native of Hampton Roads. His career in the auto industry has spanned over 35 years. Charles Barker Toyota has received the Prestigious President's ... Read more
Charles Barker is a native of Hampton Roads. His career in the auto industry has spanned over 35 years. Charles Barker Toyota has received the Prestigious President's Award more times than any other Hampton Roads Dealer. We appreciate the trust our customers put in us. Charles Barker Toyota plays a key role giving back to the Community. Weather you are a local resident or a member of the Military we hope to serve you in a professional manner and exceed your expectations.

Dealer Disclaimer

Prices do not include processing fee of $599.99 and title, taxes, and tags.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.8
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 148 
w s 7/08/2016 11:52:43 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Hilliker
I recommend Ray Aiden who made our first car buying experience smooth & much less stressful. Honest, patient & really fought hard to get us the best deal...and did! Felt informed all the way. Thanks to the finance guy too, Chris Hilliker! Great job Toyota!
Charles Barker Toyota Scion responded to this review
7/11/2016
Charles Barker Toyota always values feedback and we are so glad to know that you had a great buying experience with us. We will be sure to pass along your kind words to Ray, Chris and the team. Congratulations on your new car, and thanks for Riding With Charlie!
Andy56/02/2016 09:20:48 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ray Aiden
Ray Aiden helped us find the right vehicle along with the right price. Ray was very professional and able to answer all of our questions. He was very efficient in getting the deal done which was important to us. Working with Ray made our car buying experience easy. We were so pleased with our experience we ended up leasing a second Rav 4 that evening!
Charles Barker Toyota Scion responded to this review
6/21/2016
Thank you Andy5 for taking the time to write this review. We are happy to hear that you had a great experience with Ray. Our goal is to earn your complete satisfaction each and every time you stop by. Congratulations on both of your new Toyota RAV4's and thank you for Riding With Charlie!
Logan235/17/2016 10:11:45 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ray Aiden
I came in already approved for an auto loan thru my bank and I had such great help finding a suitable car for me! No haggling or pulling your arm and leg for an extra buck! Recommend anyone to check it out for new or used vehicles.
Charles Barker Toyota Scion responded to this review
6/21/2016
Thank you for your review Logan23. We are happy to hear that Ray was able to help you have an easy and positive experience finding your new vehicle at Charles Barker Toyota. Congratulations on your new vehicle and thank you for Riding With Charlie!
CindyH4/18/2016 03:32:40 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Ray Aiden
VIN: 4T1BK1FK4CU523094 2012 CERTIFIED USED Camry After a four month BATTLE involving Toyota Corporate (case number 1603010959), field techs and multiple dealerships, Charles Barker had to end up buying back this car from me. To make this very lengthy story short, I took it into a dealer local to me for repairs under warranty--within just a few days of purchase. The seat heater did not function and door locks did not function correctly. That was problem 1 (these should have been caught in the certification inspection). Problem 2, Charles Barker was contacted about helping me resolve this issue and only opened a Toyota case. They NEVER offered to fix the car themselves. Three dealers and four months later, Toyota tows it back to Charles Barker and has a Toyota Field Technician look at it, along with multiple District Sales and Parts Managers from the various Toyota regions involved. While Charles Barker had the car, they did approximately $1200 worth of damage to the rocker panel and the bumper (from improper lifting of the vehicle during the inspection). Problem 3: They would not admit that they did the damage. We were told that they could (all of a sudden) fix the car in 2 hours while we waited--after 2 other dealers telling us that it would cost close to $10K to replace the seat and the wiring the way it SHOULD BE done. They wanted to put a junk yard seat in it to "repair" it--under warranty. Problem 4: They were willing to violate TOYOTA's own warranty policy by repairing the car with junk yard parts It is sad to say that this dealership can be allowed to operate under the Toyota franchise name. I hope and pray that they get their act together and don't treat other customers the same way that they did me. I cannot fathom how the Vice President of Charles Barker automotive and the General Manager of Charles Barker could sit there and lie to my face about damaging my car, and then expect me to accept junk yard parts to repair the seat. Putting it bluntly, I wonder how Greg Shank (VP) and Curt Carter (GM, CB Toyota) sleep at night.
Casey1114/08/2016 01:22:05 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bernard Turner
What a wonderful experience we had buying our beautiful used Toyota Venza. Our salesman, Bernard Turner, was the epitome of a gentleman throughout the entire process. Jeff, his sales manager, was very helpful approving additional requests to meet our needs. My family has found a home to buy cars at Charles Barker??
Charles Barker Toyota Scion responded to this review
4/18/2016
We are happy to hear about your great experience with Bernard and Jeff at Charles Barker Toyota. Our job is to make sure buying a car is easy and enjoyable. Congratulations on your Toyota Venza, finding a home to buy cars and thank you for Riding with Charlie! #CharlesBarkerToyota #RidingwithCharlie Charles Barker Toyota 757.437.4000 - 1877 Laskin Road, Virginia Beach CharlesBarkerToyota.com
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Charles Barker Toyota : Virginia Beach, VA 23454 Car Dealership, and Auto Financing - Autotrader