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Richmond BMW

8710 Broad St.Richmond, VA 23294
1-888-365-74851-888-365-7485

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Richmond BMW is proud to serve Richmond and all the surrounding communities. Virginia BMW dealers know BMW customers come to Richmond to find the newest BMWs, the best Us ... Read more
Richmond BMW is proud to serve Richmond and all the surrounding communities. Virginia BMW dealers know BMW customers come to Richmond to find the newest BMWs, the best Used Cars in Richmond and outstanding BMW Service & BMW auto repair. Richmond BMW specializes in BMW financing and anything else you'll need for your new or used BMW in Richmond. Stop by and see what makes Richmond BMW a premier Richmond area BMW Dealer.

Why You Should Buy a Used Car From Us

Richmond BMW is proud to serve Richmond and all the surrounding communities. Virginia BMW dealers know BMW customers come to Richmond to find the newest BMWs, the best Us ... Read more
Richmond BMW is proud to serve Richmond and all the surrounding communities. Virginia BMW dealers know BMW customers come to Richmond to find the newest BMWs, the best Used Cars in Richmond and outstanding BMW Service & BMW auto repair. Richmond BMW specializes in BMW financing and anything else you'll need for your new or used BMW in Richmond. Stop by and see what makes Richmond BMW a premier Richmond area BMW Dealer.

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Price excludes processing fee and freight or destination charge.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 5.0
    Friendliness
  • 4.9
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 500 
prufrock1/25/2015 09:13:10 PM
4.3
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Revely
Great people. The dealership sales floor is cluttered with power cords along walls, not so clean, but bustling with activity. I have visited the BMW factory and the factory floor is cleaner than the dealership sales floor.
tiffandrich1/23/2015 12:42:27 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Thad
Went in for info on a 3 and 5 series, was greeted promptly at the door by Kirk. Kirk looked up my info and identified that I had made an online inquiry for info and handed me off to Steven Lerner who had my contact info. Steven was great! Very knowledgeable and friendly without being pushy. He was patient and thorough throughout my 2 hour + visit. He shared some small nuances of the car that I think some "typical" salesman usually gloss over. He introduced me to the sales manager (Dmitriy) and Thad, person that manages all of their car orders for insight into what options are worthwhile and which are not. Steven made sure our test drive took us on city, highway and backstreets to highlight the cars capabilities. When finished with the drive we sat down and built a car to my specs to get some accurate pricing info. No back and forth with the finance manager, just simple up front pricing. I told him that I wasn't ready to make a decision that day and he responded with an offer for an overnight test drive whenever I wanted so my wife could see the car on our own. Overall a very pleasant experience. I would have given this dealership all 5 stars, but the building shows it's age and is ready for a renovation which they are planning to start this year. Now let's see how they do with pricing... will send an update if I decide to get a BMW (I'm looking at a few other choices).
Richmond BMW/Crown MINI of Richmond responded to this review
1/27/2015
Thank you for taking the time to leave us your feedback. The most important thing to us it that the customer is taken care of and leaves our dealership completely satisfied, so I'm happy to hear that you enjoyed your time with us. We certainly hope to see you again very soon for the purchase of a BMW and invite you to reach out with any other questions or concerns you may have. Best wishes, Matt Perry, General Manager
jangevine1/22/2015 05:42:15 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Stankiewicz,Dmitriy Shapovalov
They made several promises before the sale to help convince me to buy from them and have so far lived up to every one of them. Very pleasant people to work with.
Richmond BMW/Crown MINI of Richmond responded to this review
1/23/2015
Thank you for the great review! We strive to exceed all expectations and to keep our word before, during, and after the sale. Please don't hesitate to let us know what we can do for you during your next visit. Best, Matt Perry, General Manager
harryngsr1/19/2015 12:27:09 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Akshay Mahale
I've been shopping for a E46 M3 for some time now and finally found one at Richmond BMW/Mini. The car was not ready for resale due to it being a trade in, but they allow me to review the car and explain everything they was going to need service prior to the purchase. This was not my 1st purchased at Richmond BMW, their customer service is the reason for my returning on top of having the vehicle I am searching for. Thanks to everyone whom assist with my recent purchase. Harry Nguyen
Richmond BMW/Crown MINI of Richmond responded to this review
1/21/2015
Harry, thank you for taking the time to leave your feedback! I am so happy that you found what you were looking for at Richmond BMW and that you received good advice reagarding the vehicle. We appreciate your continued loyalty and look forward to helping you in the near future. Best, Matt Perry, General Manager
cecilt1/18/2015 09:34:15 AM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:E.T.
People are really friendly there. Steve and Charles were very efficient in helping me understand the car and process the payment. Steve was very patient during my calls and visits. Charles also gave me many financial options and recommendations. E.T. was doing the transportation job for me, and he was a very interesting guy if you have a chance to talk to him! The whole experience was good in there, though at first there was a little communication problem, but the people there acted quickly in solving it.
Richmond BMW/Crown MINI of Richmond responded to this review
1/21/2015
Thank you for the fantastic review! I am thrilled that we were able to make your experience as enjoyable and easy as possible and we hope you will let us know what we can do for you in the future. I will be sure to pass the compliments along to the team! Best wishes, Matt Perry, General Manager
Richmond BMW/Crown MINI of Richmond responded to this review
1/21/2015
Thank you for the fantastic review! I am thrilled that we were able to make your experience as enjoyable and easy as possible and we hope you will let us know what we can do for you in the future. I will be sure to pass the compliments along to the team! Best wishes, Matt Perry, General Manager
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