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Charles Barker Lexus Newport News

12831 Jefferson AveNewport News, VA 23608-3017
1-888-513-96521-888-513-9652
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your ... Read more
When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your purchase. Charles Barker strives to make Hampton Roads a better place to live one step at a time

Why You Should Buy a Used Car From Us

Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Ho ... Read more
Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Hours, including Saturday hours *A 10% discount on all routine maintenance performed at ny Charles Barker location

Dealer Disclaimer

Prices do not include title, tags, taxes and processing fee of $599
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 117 
golfguy4/29/2015 09:08:17 AM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,John Keck
We asked specifically for John Keck based on the experience of good friends who had dealt with him in the past, and were not disappointed. John provided a relaxed situation that had been (for me and for my wife) stressful in the past at other dealerships. We had looked at other premium brands, but decided that our overall satisfaction with her 2004 RX left us with no option than to replace it with another when buying time came around. We are most pleased with our purchase and found all the folks at Barker very pleasant to deal with. There was never any pressure, never anything but the desire to put us in a new car that met our needs. I highly recommend them if you are looking for a luxury vehicle. We also returned to them based on the quality service we have received on the old Lexus, and expect nothing to change in the future.
Charles Barker Lexus Newport News responded to this review
4/29/2015
Thank you so much for the lovely review and we are most pleased to hear that your experience with John was nothing short of the Lexus way. We are even more pleased to hear that you decided to stick with the Lexus family and we hope you enjoy your new RX350!!! We look forward to seeing you again! Thank you! -Team CBL NN
sporty464/15/2015 09:14:23 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Renjit Oommen
The best car buying experience i ever had was with Mr. Renjit Oommen sales man he was very friendly to us and very dedicated to yall dealer ship .the only problem we had was the car was not clean out properly but they fix that issue
Charles Barker Lexus Newport News responded to this review
4/15/2015
I am glad to hear that they fixed that issue. Here at Lexus we strive to provide an excellent experience here at Lexus! Thank you for choosing us and riding with Charlie! -Team CBL NN
GLJONES4/14/2015 12:05:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Renjit Oommen
The saleperson as well as the entire staff was very professional and courteous. They provided me with the top-notch service that Lexus is known for. My salses person, Renjit, did an outstanding job of assisting me and helping me get the perfect car for me. The finance manager, Tony, did an awsome job in explaining extended warranties, finance options, and other things that helped me make informed decisions about this piece of the process. I will let all of my friends who are looking for a car know to come to this dealership. All in all, I had a wonderful experience and I am glad that I became apart of the Lexus family.
Charles Barker Lexus Newport News responded to this review
4/15/2015
We are so glad that you chose us to deliver your Lexus experience! This is what we strive to do here at Lexus and everyday for our customers! Thank you so much for joining our family and thank you for riding with Charlie! -Team CBL NN
LEXUS GS3504/09/2015 04:12:21 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Renjit Oommen
These 2 fine gentlemen ( Renjit Onmmen & Tony Rutherford ) made my buying experience a most memoriable and preasant one , Both were very courteous and professional , They took care of all my needs and went above and beyond to keep me in my comfort zone , Great customer service ,Will definitely return again in the future ,
Charles Barker Lexus Newport News responded to this review
4/15/2015
We are so glad to hear that Tony and Renjit made your experience pleasant! We are thankful to have you as a customer and look forward to seeing you again! Thank you for riding with Charlie! -Team CBL NN
Look@us2!3/31/2015 01:30:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Renjit Oommen
Chris and I are elated to have met Renjit Oommem. Renjit responded to us from an online request almost immediately. He provides us with excellent customer service from the moment we spoke to him and our communication continues today. We came to the dealership hoping to get out of a lease contract and into an ownership vehicle. Well, Renjit put us in our dream car, a “Drop Top” IS 350 C Deep Blue Convertible with white leather interior. We love this vehicle. We also extend thanks to the entire team for being so friendly throughout the entire purchasing process. This is our second Lexus and we love the car, it is truly top of the line. Ask for Renji, he is thorough and will make it happen for you. We still can’t believe that we are driving in our dream car at last. We are still speechless. Thank Renjit for making this happen!!!!
Charles Barker Lexus Newport News responded to this review
4/01/2015
We are elated to hear that we had the perfect car for you!!! I'm sure you both look awesome in your drop top! We are also glad that Renjit provided excellent service and everyone was helpful! We look forward to seeing you again. Thank you for riding with Charlie! -Team CBL NN
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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