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Charles Barker Lexus Newport News

12831 Jefferson AveNewport News, VA 23608-3017
1-888-513-96521-888-513-9652
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your ... Read more
When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your purchase. Charles Barker strives to make Hampton Roads a better place to live one step at a time

Why You Should Buy a Used Car From Us

Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Ho ... Read more
Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Hours, including Saturday hours *A 10% discount on all routine maintenance performed at ny Charles Barker location

Dealer Disclaimer

Prices do not include title, tags, taxes and processing fee of $599
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.8
    Friendliness
  • 4.8
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 123 
Martha5/24/2015 09:08:10 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford
I would like to praise MOHAMAD T. MAYASSI for his outstanding service. Since November 2014 I have purchased THREE Lexus vehicles from Mr. Mayassi. He has been extremely helpful and very professional in my dealings with him. He is friendly and seems to know exactly the vehicle I want. When I stopped by the dealership yesterday I had no intention of purchasing another Lexus.. He showed me a convertible and I bought it! He knows his customers and he knows how to make them feel important. Charles Barker is extremely lucky to have him.
Bob2015Rx3505/23/2015 11:15:08 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mohamad Mayassi
Mo Mayassi has mastered the fine art of customer service: customer interests, customer needs and customer capabilities, a subtle three-ring combination. The principles surface from the second you encounter him. He assesses your needs: work, personal other sometimes special needs...e.g. transporting a disabled parent. The, customer interests, what does he/she want for these purposes, or needs: a "G" class or RX, maybe a sedan. Finally, what can the customer prudently sustain by way of financial burden: cash, loan, lease? Nothing pushed your way; he subtly lets the customer analyze his options, a choice made, he'll comment on it, maybe even suggest something else. I commend Charles barker for adding these talents to its Salesforce. Bob Lockwood Customer, May 2105
happy customer5/20/2015 09:21:06 AM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Valentino Coward
They have a large selection of cars and made the car buying experience very easy. This is a great dealership that offers you fair prices on fixed up used cars and new cars. I highly reccomend it.
Charles Barker Lexus Newport News responded to this review
5/20/2015
Thank you so much for choosing us and specifically Valentino, to give you a superb car buying experience! We look forward to servicing you again! -Team CBL NN
brent5/12/2015 05:40:29 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Renjit Oommen
Renjit Oommen did a great job helping us purchasing our car. He explained the process very well and answered all of our questions. He represented the company well. I would recommend him to others. We are already looking to buy our next vehicle from Lexus.
Charles Barker Lexus Newport News responded to this review
5/12/2015
Brent, we are glad you decided to join our family! Purchasing a vehicle can be such a process and we are thrilled to hear that yours was pleasant! We look forward to seeing you again! -Team CBL NN
Satisfied Customer5/11/2015 12:35:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Renjit Oommen
Renjit made purchasing a car an enjoyable experience. The customer service provided was outstanding! Also thanks Tony you were GREAT! Take a moment to stop by, you just may leave with a new car.
Charles Barker Lexus Newport News responded to this review
5/12/2015
We are so glad to hear that the customer service provided met the Lexus standards! We strive for an enjoyable and informational experience. Thank you for riding with Charlie! -Team CBL-NN
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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