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Charles Barker Lexus Newport News

12831 Jefferson AveNewport News, VA 23608-3017
1-888-513-96521-888-513-9652
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your ... Read more
When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your purchase. Charles Barker strives to make Hampton Roads a better place to live one step at a time

Why You Should Buy a Used Car From Us

Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Ho ... Read more
Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Hours, including Saturday hours *A 10% discount on all routine maintenance performed at ny Charles Barker location

Dealer Disclaimer

Prices do not include title, tags, taxes and processing fee of $599
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 4.9
    Quality Of Work
  • 5.0
    Friendliness
  • 5.0
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 135 
Eddie12347/01/2015 03:18:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Thomas Cahoon,Tony Rutherford,Tim Zayakosky,Kevin Morgan
The best automobile dealership in Hampton Roads, Virginia! Charles Barker Lexus, Newport News, Viginia. If you hate going to buy a new or used car, if you hate the haggling, if you hate being pressured, etc.; this is the place to go! Tim, our car salesman, is prompt, courteous, professional, informative and educative. It is obvious he and the entire staff care about their customers. They accommodate you, they work with you, and they realize this is more important than the business side of car selling. That's not to say they're not a well-run business just that they have the priorities in place to take care of their customers first and foremost. Tony, our finance manager, explained the Lexus financial, extended warranty and extended service plans available to us and their costs. We carefully reviewed all the extra products and declined. We had our own financing through our credit union. Tony did not try to pressure us into buying anything. Kevin, our technology specialist, taught us how to personalize the numerous electronic settings (navigation, climate, door locks, lights, etc.) that came with our navigation system. It is simply amazing all the things the system can do to include playing a DVD movie! The dealership is clean and beautifully decorated with many very interesting and unique items displayed throughout. They also use the latest state-of-art equipment and procedures in the service department. We bought a new 2015 Lexus RX450h. Bottom line - our car buying experience was actually fun! We ride with Charles!
Charles Barker Lexus Newport News responded to this review
7/01/2015
Eddie1234, Sounds like you were sold your new hybrid RX the "Lexus Way"!! We strive to give a very individualized experience, while making sure our customers feel comfortable and that they are informed on what is most important to them. Thank you for choosing us to deliver an exceptional new car buying experience. Our employees should work as a team and from what you said, that happened. Thank you for Riding with Charlie!!! -Team CBL-NN
2themoon6/28/2015 05:31:49 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Thomas Cahoon,Tony Rutherford,Mohamad Mayassi,Kevin Morgan,Morgan Taylor
Thomas Cahoon, Mohamad Mayassi, Kevin Morgan and Tony Rutherford just helped me purchase my first Lexus. I didn't know that buying a new car could be such an enjoyable experience. This is a first class dealership because the people you deal with are extremely professional. They all seem to really care about my comfort. I have really never seen anything quite like it, I wish everything could be this easy. I love my new car and everything about the experience was .....perfect! Thank you. JW
Charles Barker Lexus Newport News responded to this review
6/30/2015
JW, Welcome to our Lexus family!! I hope that you are enjoying your new vehicle. We look forward to seeing you again and delivering the same enjoyable experience every time you visit! Thank you for choosing us and riding with Charlie! -Team CBL-NN
ibejmebaby6/27/2015 03:32:31 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Tim Zayakosky,Morgan Taylor
I bought my first vehicle from CB Lexus in Dec 2013. They made me feel comfortable and responded pleasantly to all my questions and concerns. Due to the great experience I had with them before, I purchased another vehicle from CB Lexus in July 2014. The salesman was fairly new but still handled everything with true professionalism. I recently ran into the salesman about a week ago and he still remembered me despite it being a year later. He even remembered the exact car I traded in. Talk about the comfort of familiarity. I truly have nothing but good things to say about the folks and culture of exemplified over at the Charles Barker NNews Lexus dealership. I honestly believe that the 2 purchases I made at that dealership made me a Lexus customer for life. If I ever move to a different location I can only hope that the other Lexus dealerships follow suit.
Charles Barker Lexus Newport News responded to this review
6/30/2015
We are glad to hear that you have continued to come back and that the sales department treated you just like they did in the beginning. We can not thank you enough for continuing to use us for your sales and service needs; it reflects the customer service our dealership employees give and what we strive to do as a Lexus dealership. We look forward to seeing you again and thank you for riding with charlie and being a member of our dealership family! -CBL-NN
marty1236/27/2015 08:08:58 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Mohamad Mayassi
Mohamad was a pleasure to deal with. He listened to what I wanted & delivered on his promises. I would highly recommend him to anyone who is looking to buy a new or used Lexus.
Charles Barker Lexus Newport News responded to this review
6/27/2015
Marty123, thank you for your feedback! We are glad to hear that Mohamad represented Lexus well and even more importantly delivered what he said he would to you. We look forward to seeing you again and enjoy your vehicle! Thank you for riding with Charlie! -Team CBL-NN
JB & ES 6/12/2015 10:28:07 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Nancy Van Kylen,Thomas Cahoon,Tony Rutherford,Mohamad Mayassi,Kevin Morgan
Lexus is a phenomenal product with a very well deserved excellent reputation. Charles Barker Lexus adds a level of customer service unsurpassed in our experience. We worked with Mohamad Mayassi during our recent purchase - his courtesy, patience, knowledge and exuberance are amazing. He has earned our complete trust and our respect. He is indeed an outstanding ambassador for Charles Barker Lexus. We also worked with Kevin Morgan who is truly an expert in the exceptional technolory provided by Lexus, as well as Thomas Cahoon, Tony Rutherford, and Nancy Van Kylen. We are new to Lexus but we will be back - with product, service and people like this, there is simply no other option. Thank you Mohamad and everyone at Charles Barker!
Charles Barker Lexus Newport News responded to this review
6/16/2015
This is EXACTLY what we like to hear! When it comes to NEW Lexus owners we want to set the standards high at the beginning to ensure we delivery great customer service every time! Please feel free to come visit us at any time, we are looking for ward to it. If there is anything we can do, give us a call! Thank you for riding with Charlie!! -Team CBL NN
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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