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Charles Barker Lexus Newport News

12831 Jefferson AveNewport News, VA 23608-3017
1-888-513-96521-888-513-9652
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your ... Read more
When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your purchase. Charles Barker strives to make Hampton Roads a better place to live one step at a time

Why You Should Buy a Used Car From Us

Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Ho ... Read more
Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Hours, including Saturday hours *A 10% discount on all routine maintenance performed at ny Charles Barker location

Dealer Disclaimer

Prices do not include title, tags, taxes and processing fee of $599
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 4.9
    Quality Of Work
  • 5.0
    Friendliness
  • 5.0
    Overall Experience
  • 4.9
    Price

Dealership Reviews

1 - 5 of 138 
Shamsul Alam7/31/2015 01:39:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Kevin Morgan,Renjit Oommen
I had the best car buying experience with Lexus Charles Barker of Newport News, VA. I dealt with Renjit and he provided first rate service and professionalism. This was the fastest time it has ever taken me to buy a vehicle. I am completely satisfied from top to bottom with the service I received. Thanks Kevin for thoroughly going through the specifications and features of the vehicle. Great Job! Renjit, I couldn't be any happier. Mr. Alam
My is 3507/25/2015 06:00:52 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Nancy Van Kylen,Kevin Morgan,Renjit Oommen
This dealership was very helpful and delivered the ultimate first car buying experience. Rj helped me get threw the process very quickly and painless. On the other hand Kevin was very helpful in the process of learning the car. Thanks so much guys for making this experience memorable
jwlynn7/07/2015 11:46:17 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Mohamad Mayassi,Kevin Morgan
I had a great experience purchasing a 2012 Lexus LS460 from Charles Barker Lexus in Newport News, VA. All of the employees were very friendly and helpful. Our car salesman, Mohamad Mayassi, was very service oriented and didn't try to pressure us at all. He is very people oriented and listens to what your issued are. Tony, the finance manager explained all of our options but said none of them were a good match for our situation. He then suggested that we consider leasing the next time we are in the market for another Lexus. Kevin the technology specialist explained all of the new technology that was different from our 2009 LS460 and programed our cell phones to work with the Lexus Bluetooth. He also helped us program our garage door opener to work with the LS460's buttons. So, if you are in the neighborhood looking to buy a new or used Lexus, don't hesitate to shop at Charles Barker Lexus. You won't be sorry.
Charles Barker Lexus Newport News responded to this review
7/15/2015
Jwlynn, we are thoroughly pleased to hear that your purchase of you CPO LS460! Mohamad is one of our top sales leaders and with the service you were delivered , we see why!! Our associates work as a team and from the story it seems that they all had a part in your Lexus buying experience! If you have any questions please feel free to stop by, we look forward to seeing you again! -CBL NN
Eddie12347/01/2015 03:18:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Thomas Cahoon,Tony Rutherford,Tim Zayakosky,Kevin Morgan
The best automobile dealership in Hampton Roads, Virginia! Charles Barker Lexus, Newport News, Viginia. If you hate going to buy a new or used car, if you hate the haggling, if you hate being pressured, etc.; this is the place to go! Tim, our car salesman, is prompt, courteous, professional, informative and educative. It is obvious he and the entire staff care about their customers. They accommodate you, they work with you, and they realize this is more important than the business side of car selling. That's not to say they're not a well-run business just that they have the priorities in place to take care of their customers first and foremost. Tony, our finance manager, explained the Lexus financial, extended warranty and extended service plans available to us and their costs. We carefully reviewed all the extra products and declined. We had our own financing through our credit union. Tony did not try to pressure us into buying anything. Kevin, our technology specialist, taught us how to personalize the numerous electronic settings (navigation, climate, door locks, lights, etc.) that came with our navigation system. It is simply amazing all the things the system can do to include playing a DVD movie! The dealership is clean and beautifully decorated with many very interesting and unique items displayed throughout. They also use the latest state-of-art equipment and procedures in the service department. We bought a new 2015 Lexus RX450h. Bottom line - our car buying experience was actually fun! We ride with Charles!
Charles Barker Lexus Newport News responded to this review
7/01/2015
Eddie1234, Sounds like you were sold your new hybrid RX the "Lexus Way"!! We strive to give a very individualized experience, while making sure our customers feel comfortable and that they are informed on what is most important to them. Thank you for choosing us to deliver an exceptional new car buying experience. Our employees should work as a team and from what you said, that happened. Thank you for Riding with Charlie!!! -Team CBL-NN
2themoon6/28/2015 05:31:49 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Thomas Cahoon,Tony Rutherford,Mohamad Mayassi,Kevin Morgan,Morgan Taylor
Thomas Cahoon, Mohamad Mayassi, Kevin Morgan and Tony Rutherford just helped me purchase my first Lexus. I didn't know that buying a new car could be such an enjoyable experience. This is a first class dealership because the people you deal with are extremely professional. They all seem to really care about my comfort. I have really never seen anything quite like it, I wish everything could be this easy. I love my new car and everything about the experience was .....perfect! Thank you. JW
Charles Barker Lexus Newport News responded to this review
6/30/2015
JW, Welcome to our Lexus family!! I hope that you are enjoying your new vehicle. We look forward to seeing you again and delivering the same enjoyable experience every time you visit! Thank you for choosing us and riding with Charlie! -Team CBL-NN
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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