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Charles Barker Lexus Newport News

12831 Jefferson AveNewport News, VA 23608-3017
1-888-513-96521-888-513-9652
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your ... Read more
When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your purchase. Charles Barker strives to make Hampton Roads a better place to live one step at a time

Why You Should Buy a Used Car From Us

Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Ho ... Read more
Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Hours, including Saturday hours *A 10% discount on all routine maintenance performed at ny Charles Barker location

Dealer Disclaimer

Prices do not include title, tags, taxes and processing fee of $599
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 4.9
    Quality Of Work
  • 5.0
    Friendliness
  • 5.0
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 152 
luv2golf1/28/2016 09:27:26 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:John Keck
We purchased our Charles Barker RX-350 Lexus in the summer of 2014 (over 1 1/2 years ago) from John Keck, a very pleasant and professional salesman. We love the car and can't imagine life without an RX (it's our third!). Yesterday, we experienced a very unusual situation -- we managed to lock our keys in the car. That's not supposed to happen and we don't know why it did, but that's another story. When this happened, we were about 15 minutes from the dealership, and about 45 minutes from our house where the second key was. Not knowing what to do, I called John to ask if there was some magical way to open the car; there wasn't. But then the magic started. John left the dealership, drove to where we were, drove us home to retrieve the key, and then drove my husband back to the car. This is the kind of service that keeps customers loyal. The next car we buy will be a Charles Barker Lexus; the next salesman we buy a car from will be John Keck.
KimmyD22512/28/2015 11:55:20 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Renjit Oommen
I have not purchased a car from a dealer other than Carmax in almost 20yrs and I had a great experience at Charles Barker Lexus of Newport News. I got a good deal on my car and had fun doing it. Renjit (RJ) is an awesome sales man and eager to assist in every way not to mention his great sense of humor. I found the entire staff to be very helpful and kind unlike my experience at another dealership recently. I traveled from Richmond to Newport News to buy this car and I'm glad I did. It's highly likely that I will purchase my next vehicle from Charles Barker Lexus of Newport News!
#RIC Go Getters12/16/2015 02:07:12 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Renjit Oommen
Tony was personable, down to earth and extremely pleasant! His approach is direct which I appreciate! The Charles Barker team is an extraordinary group! I drove 1.5 hours (past the Richmond dealership) because I knew the experience with this team would be 1000% better! Keep up the good work!
EdandRita75712/13/2015 10:31:16 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Mohamad Mayassi,Kevin Morgan
When I first came to the dealership, I was greeted by Mohamad T. Mayassi. I had a list of vehicles that I had researched online. Mohamad drove each vehicle to the front of the dealership for me to look them over. He arranged for my wife and I to have a test drive the following day. After the test drive, Mohamad presented a great deal on the vehicle we selected. From our initial greeting to the completion of the transaction, Mohamad was very personable and professional. He did not try to "sell" us a car, he set the atmosphere for us to evaluate the information he provided. Mohamad made easy for us to make the purchase. Mohamad is an outstanding representative for Charles Barker and Lexus. In our past experience, Charles Barker dealerships provide a high standard of customer service and we look forward to continuing this relationship.
cloyalh11/23/2015 11:43:58 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Renjit Oommen
Staff was very helpful, friendly, and accommodating. They quickly worked a great deal for me. This was a very pleasant car buying experience. I highly recommend Charles Barker Lexus in Newport News.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Charles Barker Lexus Newport News : Newport News, VA 23608-3017 Car Dealership, and Auto Financing - Autotrader