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Charles Barker Lexus Newport News

12831 Jefferson AveNewport News, VA 23608-3017
1-888-513-96521-888-513-9652
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your ... Read more
When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your purchase. Charles Barker strives to make Hampton Roads a better place to live one step at a time

Why You Should Buy a Used Car From Us

Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Ho ... Read more
Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Hours, including Saturday hours *A 10% discount on all routine maintenance performed at ny Charles Barker location

Dealer Disclaimer

Prices do not include title, tags, taxes and processing fee of $599
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 101 
Day1091/26/2015 07:12:57 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Rutherford,Guy Meyer
Bought a used Honda Accord at a great price. Great overall experience. Thanks to Guy Meyer! Was only disappointed that they don't offer free lifetime state inspections and oil changes with used car purchases as other local dealers do.
MicheleJns12/28/2014 08:26:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Gus, Sherwood, Kevin
Everyone at Charles Barker Lexus went out of their way to make sure I had a great experience. Very friendly and helpful on every level. I love my car and would recommend the dealership to everyone.
Charles Barker Lexus Newport News responded to this review
1/12/2015
Michele, Thank you so much for your purchase with Charles Barker Lexus of Newport News. Best wishes to you and your new car! Team Lexus NN
FreeSpeech11/24/2014 04:13:01 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Davis & Mohamad T. Mayassi
My experience with Charles Barker Lexus, Newport News was excellent once I solved the communications issue by a direct call to the Newport News dealership. The emails I sent to Virginia Beach and Newport News were ignored for some reason. However once I contacted Mark Davis at the Newport News dealership he made things happen. Then I had the opportunity to work with Mohamad T. Mayassi to close the deal on the purchase of a Certified Preowned 2011 Lexus ES 350. Working with these two gentlemen and acquiring this vehicle was my dream come true. Other folks I spoke to while at the dealership were also friendly and warm. Charles Barker Lexus has a class dealership in Newport News.
Charles Barker Lexus Newport News responded to this review
1/19/2015
Thank you for taking the time to share your experience, and welcome to the Charles Barker Lexus of Newport New family. Congratulations on your 2011 Lexus ES 350! We look forward to serving you for many years to come. Thank you.
csplan10/28/2014 02:26:41 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Guy Meyers
My wife and I were not buying a car, we were buying a Lexus. The entire experience was high end. The process was simple, friendly, professional and detailed. Guy Meyers could NOT have done a better job. He listened, he was responsive, asked good follow up questions and again listened to our needs. Guy even responded on his day off, truly a professional. Nicely done!
Charles Barker Lexus Newport News responded to this review
1/19/2015
Thank you for the kind words. We are thrilled that your experience was an exceptional one, as we strive for excellence with each customer. If you have any questions, please do not hesitate to contact us. Congratulations and thank you for Riding with Charlie.
clbarnes6510/20/2014 04:42:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Service
I took my 2015 RX 350 in for its 5,000 mile service. The staff was wonderful, however one individual went above and beyond. When I picked up my car I asked to speak to someone about a spot I had on the car. They sent Matthew Goodwin, from detailing out to speak to me. I asked him if he knew what I could use to remove the spot, which i thought was tree sap. He looked at it and said that was was it was and he noticed a couple of other minor scratches on my car. He asked me if I had 10 minutes and I said yes. He took my car and not only removed the tree sap he got the scratches out. Thank you for having such a wonderful team working for you!!!
Charles Barker Lexus Newport News responded to this review
1/19/2015
Thank you for sharing your experience and for your kind words about Matthew. It is our goal each and every day to go above and beyond and we are very pleased to hear that Matthew did just that. We look forward to serving you for many years to come. Thank you and have a great 2015!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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