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Charles Barker Lexus Newport News

12831 Jefferson AveNewport News, VA 23608-3017
1-888-513-96521-888-513-9652
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your ... Read more
When you purchase from Charles Barker Automotive you aren't just purchasing a vehicle; rather, you become a part of our family and give back to our community through your purchase. Charles Barker strives to make Hampton Roads a better place to live one step at a time

Why You Should Buy a Used Car From Us

Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Ho ... Read more
Pre-Owned vehicles sold by us come with the Charles Barker Signature Certified Program *Benefits during your ownership *Lifetime State Inspections *Convenient Service Hours, including Saturday hours *A 10% discount on all routine maintenance performed at ny Charles Barker location

Dealer Disclaimer

Prices do not include title, tags, taxes and processing fee of $599
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 5.0
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 99 
FreeSpeech11/24/2014 04:13:01 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Davis & Mohamad T. Mayassi
My experience with Charles Barker Lexus, Newport News was excellent once I solved the communications issue by a direct call to the Newport News dealership. The emails I sent to Virginia Beach and Newport News were ignored for some reason. However once I contacted Mark Davis at the Newport News dealership he made things happen. Then I had the opportunity to work with Mohamad T. Mayassi to close the deal on the purchase of a Certified Preowned 2011 Lexus ES 350. Working with these two gentlemen and acquiring this vehicle was my dream come true. Other folks I spoke to while at the dealership were also friendly and warm. Charles Barker Lexus has a class dealership in Newport News.
csplan10/28/2014 02:26:41 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Guy Meyers
My wife and I were not buying a car, we were buying a Lexus. The entire experience was high end. The process was simple, friendly, professional and detailed. Guy Meyers could NOT have done a better job. He listened, he was responsive, asked good follow up questions and again listened to our needs. Guy even responded on his day off, truly a professional. Nicely done!
clbarnes6510/20/2014 04:42:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Service
I took my 2015 RX 350 in for its 5,000 mile service. The staff was wonderful, however one individual went above and beyond. When I picked up my car I asked to speak to someone about a spot I had on the car. They sent Matthew Goodwin, from detailing out to speak to me. I asked him if he knew what I could use to remove the spot, which i thought was tree sap. He looked at it and said that was was it was and he noticed a couple of other minor scratches on my car. He asked me if I had 10 minutes and I said yes. He took my car and not only removed the tree sap he got the scratches out. Thank you for having such a wonderful team working for you!!!
Aricks767/07/2014 09:02:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Lillie stanfield
Brought my gs 350 in for a recall issue, and was told by my service advisor that it would take a week to have the issue resolved. The car was fixed in 2 days. So my service consultant gave me a call stating hat the car was ready and that she knew that I lived far away, so I could pick it up on Saturday. I was just amazed at the great job that of the service team. Especially after dealing with Casey BMW for a year, now that was a nightmare. Anyway if you need some work done ask for Lillie stanfield, she's the best.
1summerred10/24/2013 09:00:40 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mohamhed, Sales Professional
We had a WONDERFUL experience with this dealership. "Mo" short for Mohamhed was our sales guy and he was AWESOME!!! We loved him right off the bat. Everyone from the front desk clerk to the Sales Manager to the General Manager was great to work with. They are very friendly and super trustworthy. They went out of their way to help us. Even other sales guys went out of their way to help. We bought a 05 used Lexus RX330 and LOVE our car but most of all we love our new friends at Charles Barker Lexus Newport News!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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