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Hall Ford Lincoln Newport News

12896 Jefferson AvenueNewport News, VA 23608
1-888-419-84901-888-419-8490

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Hall Automotive Exclusive No Strings Guarantee applies to your new or used vehicle purchased from us. It includes lifetime state inspections, up to $750 high school or co ... Read more
Hall Automotive Exclusive No Strings Guarantee applies to your new or used vehicle purchased from us. It includes lifetime state inspections, up to $750 high school or college student discount, 7 day exchange program, 2 free oil changes, and courtesy shuttle. $500 extra for your trade, lifetime parts guarantee, service guarantee, 10% discount on parts and service. Hall Automotive is a division of Mile One! We go above and beyond to meet your needs.

Why You Should Buy a Used Car From Us

Hall Automotive Exclusive No Strings Guarantee applies to your new or used vehicle purchased from us. It includes lifetime state inspections, up to $750 high school or co ... Read more
Hall Automotive Exclusive No Strings Guarantee applies to your new or used vehicle purchased from us. It includes lifetime state inspections, up to $750 high school or college student discount, 7 day exchange program, 2 free oil changes, and courtesy shuttle. $500 extra for your trade, lifetime parts guarantee, service guarantee, 10% discount on parts and service. Hall Automotive is a division of Mile One! We go above and beyond to meet your needs.

Dealer Disclaimer

*We believe you should get upfront transparent pricing. Internet price includes current applicable manufacturer rebates and incentives plus you may qualify for additional ... Read more
*We believe you should get upfront transparent pricing. Internet price includes current applicable manufacturer rebates and incentives plus you may qualify for additional military, college grad, owner loyalty or lease loyalty discounts if applicable. Your additional costs are sales tax, tags and title fees for the state in which the vehicle will be registered and $649 dealer processing fee. Freight is included. Any accessories that either you add or are installed by us are additional. Any offers (etc) must be presented upon arrival and cannot be combined with any other offers (etc). Pricing subject to change. Prior sales excluded. See sales associate for details.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.9
    Customer Service
  • 4.0
    Quality Of Work
  • 4.3
    Friendliness
  • 3.7
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 198 
diamonddeb635/31/2015 10:24:41 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark McCleod Glen Dixon
I saw a nissan juke on a website and called the dealership,they let me test drive the juke and they let me take it home to let my husband drive it.I bought the car but they got another juke from the va beach hall and brought it over the same day for me to test drive .I bought the white one.they cleaned the juke and got it ready for me.very smooth experience.They treated me with respect .I have been telling everybody about how good we were treated.
Hall Ford Lincoln Newport News responded to this review
6/01/2015
diamonddeb63, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your husband enjoy your Nissan Juke! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again diamonddeb63 and have a great day. www.facebook.com/HallFordLincolnNewportNews
psalm2124/01/2015 06:10:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Misty Moore
Awesome, Awesome, Awesome...oh did I mention awesome! Patrick Housden is the representative I'm talking about. I came in on a Monday with fear that something terrible was wrong with my only form of transportation. From the moment we met at the service desk, he was nothing but nice to me. He knew my concerns and said that he too was on the other side of the desk and would help me all that he could. I was shuttled back to work and during the course of the day Patrick kept me informed of the review of my car. Finally the news came that it was the transmission. The price tag was hard to swallow, but Patrick did not give up. He dug in there for me. He saw me through the whole process. He set up a rental for me through Enterprise, and continued to doggedly follow through until he was able to find that my warranty covered it. Phew! What a huge relief! Within one week I went from fears and tears to sheer joy! I'm back in my vehicle because Patrick went above and beyond normal service protocol to truly help. Thank God for Patrick!
Hall Ford Lincoln Newport News responded to this review
4/02/2015
Hi psalm212. We are glad to hear that you were happy with Patrick's service - that kind of feedback can go a long way. Hall Ford Lincoln Newport News appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, psalm212.
BigSauceMan3/23/2015 02:19:11 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jim House
I went to another Dealership first and they said it would be a 20 minute wait to even talk to a salesperson, so we got on the list and started walking the lot. It wasn't a Ford Dealership but my wife has been saying I want a Ford Escape for 2 years, especially every time she saw one on TV. Well CARMAX (not promoting because we were made to really feel unimportant)and actually had one, but not the color she wanted and definitely not on the same planet on price. We looked at every Vehicle they had that was along the lines of what we were looking for, even a Lincoln Navigator which is what I wanted. We also paid attention to the gas mileage of all the vehicles as well. 45 minutes went by on our 20 minute wait and we went back through the showroom to go to the other side where our trade in was parked. We walked less than a foot in front of the sales desk with about 5 managers/ Sales People behind it and didn't even get a glance. I know this is a long story but I feel that it is all pertinent to give a honest review of my experience. So we headed up the road to the Ford Dealership and arrived at Hall Ford Lincoln. Now I think it is important to point out that we were not browsers or window shoppers. We were buyers looking to buy 2 cars that day and we were going to find someone to sell them to us so we were not the kind of people that should be ignored at a Dealership. It was Saturday so all Car places were pretty busy but we went into the showroom and headed towards someone to atleast show us where the types of cars we were looking for were located, and we ran into the Loveable and sincere Grandfather, Mr. Jimmy House who had 2 customers sitting at his desk. He pardoned himself to the couple for a moment to welcome us to Hall Ford. He said he would try to find someone to take care of us even though he was almost finished with his current customers who were only waiting to go into finance but still should not be just left alone and told that the Finance Manager would call them shortly. Well jimmy found someone to help us. I joked at the person he turned us over to that it was a bummer that Jimmy was going to have to split the deal with him when Jimmy would be done in the next 10 minutes, and he said no he won't I'm the General Manager. e of years. While she was panting I started looking at other SUV's and Jimmy came out and said I am 100% yours now and what can I do to make your day? So I told him. It was a lot and somewhat complicated but he took it all in. Just before he showed up I found a beautiful Ford Edge that met all of my requirements and at nearly double the gas mileage of what I thought I had wanted. We test drove my wife's first and she said this is it, I want this one, so we had her to park it right in front of the showroom. Jimmy did a walk around for me to familiarize me with my vehicle and then we went for a test drive. after a mile I looked over and told Jimmy I was already in love with the car and we could make the numbers work right, then he would have a Hat Trick (a.k.a. 3 car day) and Jimmy said I am going to do everything in my power to make it happen for you.Wow! We went back inside to his desk and started laying out how we wanted our financial situation to be. We did not need to haggle or negotiate one bit because when he found out I was a disabled veteran, he informed us that he had to sell us my wife's brand new car at cost. HUH? Cost? Wow! Now that's a way to show appreciation for a Military Veteran. And on top of that we got a $750 rebate. Sweeter by the second. He dropped the price on my car just to be able to meet my budget requirements so no need to haggle. Our entire time at Hall Ford Jimmy and the managers and everyone else as well made us feel like Family. We will never buy a car anywhere else or from anyone else other than JIMMY HOUSE AT HALL FORD LINCOLN and you shouldn't either!! Thank you JIMMY
Hall Ford Lincoln Newport News responded to this review
3/24/2015
Hello BigSauceMan, Hall Ford Lincoln Newport News would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Jimmy House and the team! Thank you again for your review
Bidmaron2/25/2015 11:05:34 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark McCleod; Steve Fillmore; James Crider
I did a lot of my own research before buying, and these folks did not try to pressure me into buying their inventory. They went and retrieved the car we wanted from a dealer over 200 miles away, and we still got an outstanding price. While they did go over some add-ons, there was no pressure on any of them. Some I wasn't aware of, and I actually did decide to purchase one of them. I told them some accessories from the manufacturer that I wanted (those that are dealer adds and not ordered with the car), and they provided all of them and did push any of the ones I was not interested in. This was by far my most pleasant car purchase experience, and I look forward to a long customer-dealer relationship with them -- despite the drive!
Hall Ford Lincoln Newport News responded to this review
2/26/2015
Greetings Birdmaron! Thank you for stopping by Hall Ford Lincoln Newport News. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
kearnsonline2/24/2015 11:23:05 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Patrick Houdsen
I currently own three fords: 2011 Escape, 2013 Mustang, 2014 Escape: The entire reason I ever purchase a car from a particular dealership is because of the service. Patrick Houdsen is the reason why I purchased my 2014 Escape from the dealership. He is my service advisor and can tell me anything I need to know about my car and always helps me with my service needs and questions, even if my car is not in for service at the time. Last week I reached out to him because my tire was low and, because it has Nitrogen, I was not sure if I could put regular air in it. I left me a message and he quickly phoned me back to answer my question even though my car was not in for service at the time. This is the way he has always been and, again the reason why I bought my latest ford from this dealership. Hall Ford in Newport News is lucky to have someone like Patrick working for them that takes such good care of it's customers. It is the service that matters the most and what will keep customers coming back to buy cars from this dealership.
Hall Ford Lincoln Newport News responded to this review
2/25/2015
Hello! Hall Ford Lincoln Newport News would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Patrick and the team! Thank you again for your review.
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