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Priority Volkswagen

16300 Priority WayChester, VA 23831
1-888-614-97471-888-614-9747
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

" We are different and you will like it." A Priority Volkswagen motto: Why you ask, because we constantly under promise and over deliver. We are committed to serving the ... Read more
" We are different and you will like it." A Priority Volkswagen motto: Why you ask, because we constantly under promise and over deliver. We are committed to serving the public like we serve our families. We serve our families with respect, honor, and dignity. That is exactly what you get from every department at Priority Volkswagen. We realize that our great sales people sell you your first vehicle but it is our incredible parts and service members that keep you a "Customer for Life."

Why You Should Buy a Used Car From Us

" We are different and you will like it." A Priority Volkswagen motto: Why you ask, because we constantly under promise and over deliver. We are committed to serving the ... Read more
" We are different and you will like it." A Priority Volkswagen motto: Why you ask, because we constantly under promise and over deliver. We are committed to serving the public like we serve our families. We serve our families with respect, honor, and dignity. That is exactly what you get from every department at Priority Volkswagen. We realize that our great sales people sell you your first vehicle but it is our incredible parts and service members that keep you a "Customer for Life."

Dealer Disclaimer

Price does not include $599 processing fee, title or taxes, Please see dealer for details.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.4
    Friendliness
  • 4.3
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 26 
reezy10001/27/2016 10:29:03 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Shane Callendar, Kenny Dunn, Megan Zimmerman
Purchased vehicle 8/2013 with GAP insurance. Had a total loss 10/2015. I called GAP co (Toyota Financial) and was told my coverage was cancelled by the dealership. I found out 3 days later from Shane that the contract I signed was cancelled in error but they gave me another GAP co (JM&A) 3 times to get this resolved. Even though I never signed a JM&A contract somehow the dealership got them to cover me but the coverage is sub-par to Toyota. JM&A didn't pay off my remaining balance and I'm still stuck with a deficiency. The bank is also waiting on the refund from the dealership of the extended warranty I purchased. Kenny told me to come to the dealership (my 3rd trip) on 12/31 & he would take care of it. After seeing him he said it would be handled the next day. I called a week later because it hadn't been resolved he said it takes some time. Well, it's not almost a month after & still no resolution. I guess my next step is contacting the dealer board since there has been a lot of un-truths told. Manger verbally told me & sent an email asked me to sign & backdate the JM&A contract to 8/2013!! I refused of course but this is the kind of shady dealings I've encountered. When I purchased GAP it was explained that it takes care of the deficiency balance, well it didn't. All I want is what I paid for ... to get the vehicle to be paid off. Dealer board then the news stations! Maybe someone will do their job then.
Schuetze10/08/2015 12:21:29 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Cyndi Dycus and Ryan Ruffin
I enrolled my son's 2005 Jetta in Priorities for Life. The service department is exceptional. Cyndi Dycus and Ryan Ruffin are exceptional Service Reps. I've had nothing but great service from Priority at the Nissan and VW dealerships.
Brittany Warren9/20/2015 10:27:46 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:James Johnson Kenny Dunn Justin(finance)
I just bought my second brand new Jetta from Priority VW and I could NOT be a more satsifed customer with every transaction. From the speediness of the entire buying process to the willingness of the associates to help you out in any way possible, I've been blown away each time. Priorities for Life is the single best program I've ever encountered also. 10 stars out of 5 easily!
Tjk1238/06/2015 11:21:53 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:CJ
We had such an awesome experience buying a car from CJ at this dealership. He was very thorough in telling us the safety aspects on the VWs; this was important to us because we had our first baby on the way. He was very thoughtful, considerate, patient, knowledgable, and kind. He even bought us a gift for the baby! I would definitely come back to buy another car from him!
clfergie2/11/2015 09:32:17 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Cindy Duncan (twit) Kenny Dunn (managing twit of dealership) Dave Perno (idiot twit that is in charge of area dealerships)
I purchased a 2010 Jetta from this dealership. A "certified" 2010. I took it home. Noted right off that the right front tire kept needing air. Took back to dealer. They "looked" at it. Could not find the problem. After 4 weeks of filling the tire up, got tired of thinking maybe it's just the cold air, I took to Lacey's in Petersburg, VA. I did not tell them anything other than losing air and needs re-filling weekly. They called when done. I picked my car up. I inquired the problem...they told me that there was leaves/dirt in the bead of the wheel/tire. oh! This is funny. Priority in Chester replaced all 4 tires when they took the car on trade from someone else, Carfax shows this. So...I then have to think, they change tires in the woods. Right? I also notice the right front blinker light, located on passenger side of vehicle, needs to be "thumped" every so often so it will turn back on. Then we get a snow. The roads are covered in snow: I drove to work, back home and noted, as my wife pointed out, that something was hanging down from bottom of car. It was the plastic shielding that Volkswagen installs on the bottom of [Jetta's]. I pull a lot of packed snow out so this shield will not hang down. I take back to dealership for repair. As the car is on the lift, I note near the whole underside is damaged. Then, I noted that there is a cigarette burn on passenger side over the door, that has been repaired, PROFESSIONALLY repaired. One thing I did not mention is there was a little star chip in front windshield , driver side, and a scrape on the hood, driver side, about 8-10" from windshield. I FINALLY PUT IT ALL TOGETHER!! Some liar or less than honest salesperson from Priority, using this car as a demo, (they told me they were using as demo) had been driving it. No big deal. They had a passenger that smoked. Driving down a road, a rock was thrown from another vehicle, scraped the hood then flew up to windshield, put a small, star chip in windshield. This startled the driver who reacted by swerving, went off the road and into a ditch that had leaves/dirt/branches in the ditch wedging between tire/bead and wheel. No big deal. But see, if they fixed it, correctly, they would have to show an accident which would de-value the car. So, they did the minimum, fixed burn, and put car out and sold it, as CERTIFIED, and waited for a sucker to come along. That part is my fault. See, I thought I was dealing with a reputable company. I was not. They are a bunch of thieves and you cannot trust them. The scam artist that owns Priority, good ol' Elmer, you'll never talk to him, that 's the job of Ms. Duncan, she shields all these problems from Dennis E. The manager at the place I purchased from is just some bald-headed liar as well. (K. Dunn). The manager that is SUPPOSED to take care of business, located in Richmond, Va. He's as much a liar and thief as the test of them. (Dave P.) DO NOT TRUST ANY PRIORITY DEALERSHIP. Hire your personal mechanic, ESPECIALLY if it's used/certified. Spending a $100.00 with him for a check over of your intended purchase is far better than spending 20k + on a wrecked vehicle.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Priority Volkswagen : Chester, VA 23831 Car Dealership, and Auto Financing - Autotrader