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Priority Volkswagen

16300 Priority WayChester, VA 23831
1-888-614-97471-888-614-9747
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

" We are different and you will like it." A Priority Volkswagen motto: Why you ask, because we constantly under promise and over deliver. We are committed to serving the ... Read more
" We are different and you will like it." A Priority Volkswagen motto: Why you ask, because we constantly under promise and over deliver. We are committed to serving the public like we serve our families. We serve our families with respect, honor, and dignity. That is exactly what you get from every department at Priority Volkswagen. We realize that our great sales people sell you your first vehicle but it is our incredible parts and service members that keep you a "Customer for Life."

Why You Should Buy a Used Car From Us

" We are different and you will like it." A Priority Volkswagen motto: Why you ask, because we constantly under promise and over deliver. We are committed to serving the ... Read more
" We are different and you will like it." A Priority Volkswagen motto: Why you ask, because we constantly under promise and over deliver. We are committed to serving the public like we serve our families. We serve our families with respect, honor, and dignity. That is exactly what you get from every department at Priority Volkswagen. We realize that our great sales people sell you your first vehicle but it is our incredible parts and service members that keep you a "Customer for Life."

Dealer Disclaimer

Price does not include $599 processing fee, title or taxes, Please see dealer for details.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.6
    Quality Of Work
  • 4.8
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 22 
clfergie2/11/2015 09:32:17 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Cindy Duncan (twit) Kenny Dunn (managing twit of dealership) Dave Perno (idiot twit that is in charge of area dealerships)
I purchased a 2010 Jetta from this dealership. A "certified" 2010. I took it home. Noted right off that the right front tire kept needing air. Took back to dealer. They "looked" at it. Could not find the problem. After 4 weeks of filling the tire up, got tired of thinking maybe it's just the cold air, I took to Lacey's in Petersburg, VA. I did not tell them anything other than losing air and needs re-filling weekly. They called when done. I picked my car up. I inquired the problem...they told me that there was leaves/dirt in the bead of the wheel/tire. oh! This is funny. Priority in Chester replaced all 4 tires when they took the car on trade from someone else, Carfax shows this. So...I then have to think, they change tires in the woods. Right? I also notice the right front blinker light, located on passenger side of vehicle, needs to be "thumped" every so often so it will turn back on. Then we get a snow. The roads are covered in snow: I drove to work, back home and noted, as my wife pointed out, that something was hanging down from bottom of car. It was the plastic shielding that Volkswagen installs on the bottom of [Jetta's]. I pull a lot of packed snow out so this shield will not hang down. I take back to dealership for repair. As the car is on the lift, I note near the whole underside is damaged. Then, I noted that there is a cigarette burn on passenger side over the door, that has been repaired, PROFESSIONALLY repaired. One thing I did not mention is there was a little star chip in front windshield , driver side, and a scrape on the hood, driver side, about 8-10" from windshield. I FINALLY PUT IT ALL TOGETHER!! Some liar or less than honest salesperson from Priority, using this car as a demo, (they told me they were using as demo) had been driving it. No big deal. They had a passenger that smoked. Driving down a road, a rock was thrown from another vehicle, scraped the hood then flew up to windshield, put a small, star chip in windshield. This startled the driver who reacted by swerving, went off the road and into a ditch that had leaves/dirt/branches in the ditch wedging between tire/bead and wheel. No big deal. But see, if they fixed it, correctly, they would have to show an accident which would de-value the car. So, they did the minimum, fixed burn, and put car out and sold it, as CERTIFIED, and waited for a sucker to come along. That part is my fault. See, I thought I was dealing with a reputable company. I was not. They are a bunch of thieves and you cannot trust them. The scam artist that owns Priority, good ol' Elmer, you'll never talk to him, that 's the job of Ms. Duncan, she shields all these problems from Dennis E. The manager at the place I purchased from is just some bald-headed liar as well. (K. Dunn). The manager that is SUPPOSED to take care of business, located in Richmond, Va. He's as much a liar and thief as the test of them. (Dave P.) DO NOT TRUST ANY PRIORITY DEALERSHIP. Hire your personal mechanic, ESPECIALLY if it's used/certified. Spending a $100.00 with him for a check over of your intended purchase is far better than spending 20k + on a wrecked vehicle.
Schuetze2/06/2015 01:45:26 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Cindy Dycus Ryan Ruffin
As always Priority is tops in customer service no matter what Priority Dealership you go to. I've had nothing but great service from Priority Nissan, so I now use Priority VW for my son's Jetta. Cindy Dycus was at Nissan, but got promoted to a position at VW, and I was pleased to see her in her new digs. Ryan Ruffin, a stalwart at VW, also assisted me with my 80,000 mile service on the Jetta. They're a great team and I personally recommend VW Priority. The General Mgr.,Kenny Dunn, was also visible and took the time to ask me if everything was going fine, and it was. It's nice to see a Gen Mgr. that is totally involved with his operation. I've experienced this at both Priority Nissan and VW. Thanks again priority.
marcelkimi10/29/2014 03:25:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Greg Shank
This is car number 4 we have purchased from Greg Shank and will continue to purchase cars from him. We live in Western PA but go to Richmond, VA to get cars because we know when we are done, we will have received a great deal and always will get quick responses to questions. 100% Satisfaction!
hokiemom149/22/2014 02:35:53 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dunn, Jarvis, Hook, Ruffin
My family owns three VW Jettas. I recently traded mine for a newer one. Absolutely LOVE IT. This is the Jetta I have been looking for. Had previously spoken with the Internet Sales Manager there and he was extremely pleasant and helpful. Love that no one tried to "sell" me a car--they helped me buy the one I wanted. The General Manager's presence there is very visible and Mr. Dunn is pleasantly low-key and very inviting at the same time. Ms. Jane Jarvis who handled my purchase from beginning to end is absolutely sent from Heaven. Mr. Andy Hook in Finance does his job so well. He has a very calm and courteous manner, is knowledgeable, shared his knowledge and explained everything to me and made absolutely sure all my questions were answered. I drove away from there last week feeling extremely satisfied with my trade, my purchase, my decision. Mr. Ryan Ruffin in the Service Department--there are not enough good things to say about him. I am always confident when I take any of our Jettas there for service and Mr. Ruffin is there to receive them. I live about an hour's drive northeast of Priority VW Chester. It is definitely worth my time to drive there for any of my vehicular needs. Did I mentioned how much I love my new Jetta?! I am already getting over 40 miles per gallon and I know from experience that that number will reach 50 on a roadtrip. It is such a smooth ride--like softened butter. This is my dream car!!!
Schuetze9/22/2014 02:14:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin, Kyle
My son recently got his sister's Jetta. When we got get it serviced, the Service writer Kevin said it might be eligible for open enrollment. We checked and it was. So we scheduled an inspection with Kyle and it is now officially enrolled in Priorites for Life. I have had three vehicles enrolled in Priority Nissan, so I was glad to be able to get my son't VW enrolled in it. The service is excellent and I would recommend Priority for any vehicle purchase.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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