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Crossroads Nissan of Sanford

3305 NC Hwy 87 SouthSanford, NC 27332
1-888-429-38801-888-429-3880

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Crossroads Automotive Group began operations in NC since 1996... and we started selling thousands of vehicles all over the nation. We have been ranked among the Top 20 De ... Read more
Crossroads Automotive Group began operations in NC since 1996... and we started selling thousands of vehicles all over the nation. We have been ranked among the Top 20 Dealers in the country for the past 10 years, as well as one of the Top Used Car Dealers in the Mid Atlantic region. We own 30 franchises, therefore we have an eclectic mix of vehicles... sometimes very hard to find vehicles.

Why You Should Buy a Used Car From Us

Crossroads Automotive Group began operations in NC since 1996... and we started selling thousands of vehicles all over the nation. We have been ranked among the Top 20 De ... Read more
Crossroads Automotive Group began operations in NC since 1996... and we started selling thousands of vehicles all over the nation. We have been ranked among the Top 20 Dealers in the country for the past 10 years, as well as one of the Top Used Car Dealers in the Mid Atlantic region. We own 30 franchises, therefore we have an eclectic mix of vehicles... sometimes very hard to find vehicles.

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 267 
puckett645310/31/2014 08:47:13 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Wade Berard
Made a visit on 10/29/14 to Crossroads Nissan of Sanford around 2 pm. I was outside for 10 minutes or so (expecting a sales person) but no one came out to speak. I thought this was odd, but this is not a big deal to me, so I went inside to look at a Nissan Pro 4x that was in the showroom. After about 5 minutes of opening the door on the show room truck and sitting inside to view the controls and interior with no one coming over to speak I went to desk at the front window (which had 4 guys chatting by the way) and ask a one of the gentlemen to help me with a test drive. It by chance was the finance person (Wade) and he was nice enough to set me up with the test drive. I enjoyed the truck (have been researching this truck for several weeks and taken a couple of test drives at other dealerships) and negotiated what Wade called was his best out the door price. I informed Wade I had one other comparison to make and if the price at the other dealership was not considerably lower than his I would purchase my truck at Crossroads. I visited the other dealer and although they were $250 lower in cost than Crossroads, I decided to return to Crossroads due to the following: 1. The comparison dealer increased their price by about $700 vs what they sent me in their best out the door price when we spoke last 2. The comparison dealers facilities were quite poor 3. The comparison dealers personnel were not very friendly at all When I informed Wade that I was back to purchase his truck as I had indicated on the previous day I was very sad to learn that he had INCREASED his price by $1,400. His explanation was that he had mistakenly thought on the previous day that as a former Goodyear employee I was eligible for a $1400 discount. Based on this information above (which is all 100% accurate) I would highly recommend purchasing your car or truck anywhere but Crossroads Nissan. I can't begin to tell you how disappointed I am that we live in a world where people do this on a daily basis and consider it acceptable. In all of my travels around the world from China to Mongolia it is considered an acceptable business practice to lie to someone..... I sincerely hope our society never accepts this practice like Sanford Nissan does. I will purchase this style and model truck, but NOT AT SANFORD NISSAN due to their dishonest personnel.
Josh Fowler9/20/2014 04:05:13 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Evan Ring
Let me share with you the experience I have had with Crossroads Nissan of Sanford. We bought our 2012 Nissan Quest in January 2013. At the time it was a good deal and we really liked the vehicle. All the staff seemed nice and helpful, but later we came to the conclusion that it was just to make the sale. Twenty-five days after our purchase I realized that our 30 day tags are to expire in 5 days. We had not received or been contacted about our license plate at that point. After calling to ask about it, I was told that they would check into it. The next day, I was called back to be told that the inspection was never done so they weren't able to apply for the plates yet. This was the first evidence that once the sale is done, their customers fall off the face of the Earth to you. There is no reason that it should of took me calling 5 days before the tags expire to find out you couldn't apply for the tags yet. I live about an hour away so I had to make a trip there to wait for a couple hours to get the inspection that SHOULD of been done when the van was bought. Then, roughly two weeks after my 30 day tags expired I received my actual license plate. Next, about a week after that while driving to a friends house our van randomly turned off and left us stuck on the side of the road. I called their service department and they asked me to call the roadside assistance line. About 2 hours later a tow truck was there and took the van to our local Nissan dealership here in town. I had to wait till the next morning to call to find out what was going on since they were already closed. That night I did so research online to see if it had happen to anyone else. It had, but most of everything I saw was from mid-2012 and a recall had fixed the issue from that point. The next morning I called our local dealership to see what was going on. They said they wouldn't be able to get to it till later that afternoon and since it was Saturday it may not be till Monday. I needed a car at that point...they said they couldn't give a loaner because they didn't know if it was something that I did or because it was something wrong with the vehicle itself. He suggested calling Crossroads Nissan. So, I did. I explained what happened and that I thought that it could be the recall from mid-2012. At that point, the service person on the line got rude with me and said that I didn't know what I was talking about because the recall would of been done before the van even left the dealership. So, no loaner vehicle and I was stuck at home waiting....luckily, late Saturday afternoon I got a call back and they were able to make room to look at it. Sure enough, to their surprise and mine, the recall was never done on the vehicle. This was the second evidence that once the sale is done, their customers fall off the face of the Earth. That recall should of been done before it ever left the lot after I purchased it. Even then, it should of been caught when they looked at it to do the (a month late) inspection on it. Instead, due to lack of not going over a check list, our family was stuck on the side of the road for over 2 hours...thanks for that. Now, let's fast forward about almost a year. It's time to get an inspection on the vehicle. I have less than 11,000 miles on it, and they tell me that they can't pass it since the tires are to the point of showing wires. What? The van is only a year old, and less than 11,000 miles, that can't be right. I took it to you guys and you said that the tires needed to be replaced and that the alignment is off. I have a 2010 Ford Escape that has never needed an alignment, and had a 2000 Jeep Grand Cherokee that has only needed an alignment twice in the 12 years I had it. After a year, I needed an alignment. Plus, isn't that something that should of been caught on one of the oil changes I got too? Instead, you they decided that you would "help me out" and not charge me the alignment if I bought the 2 tires that were in dire need of changing. Thanks....I'm glad that you realized the cars you sale are crap and don't even want to look at why the alignment fell off that fast. I was told, "It just happens, I doubt anything is wrong with the van." And just so you know, I have had to get another alignment since then about two months ago. Thanks for checking the van out for me and making sure nothing is wrong. That's the third evidence that we again fall off the face of the Earth. At this point, I am ready to drive this van off a cliff. I am fed up with Nissan, and with Nissan of Sanford. TL;DR - After the sale, you won't get the service.
Jennie Harper8/29/2014 06:44:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Wade Berard,George Perez
We had the best experience we have ever had in buying a car at Crossroads Nissan of Sanford via George Perez! He was friendly, polite, not pushy in the slightest which helped greatly helped us to get the vehicle that would meet our needs. Really one of the best salesman we have ever encountered... highly recommend Crossroads Nissan of Sanford and and ask for George!
MikenMolly8/18/2014 05:18:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:George Perez
The best experience by far, George was friendly, polite and great and easy to work with. Did not feel pushed or obligated to do anything, they worked with us and not feel like we had to work with them. If you need a new or used car go see George he is the guy to see
nissan_dude6/16/2014 07:30:33 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:George Perez
George is a great salesman. Very friendly, not pushy, and really helps you to get a great deal. He was very prompt with both phone calls and emails. I highly recommend working with George, you'll be in great hands if you do!
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