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Crown BMW

3904 W Wendover AveGreensboro, NC 27407-1507
1-877-738-27081-877-738-2708
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Your business is what keeps our dealership thriving. We here at Crown BMW strive to provide quality cars and service to you all while proving to you we really care. Our k ... Read more
Your business is what keeps our dealership thriving. We here at Crown BMW strive to provide quality cars and service to you all while proving to you we really care. Our knowelgeable staff will make sure you get the full BMW experience you truly deserve. Amenities include BMW service loaner vehicles, shuttle van service, complimentary car wash with every service, comfortable waiting area with TV, high speed internet access, and complimentary drinks!

Why You Should Buy a Used Car From Us

Your business is what keeps our dealership thriving. We here at Crown BMW strive to provide quality cars and service to you all while proving to you we really care. Our k ... Read more
Your business is what keeps our dealership thriving. We here at Crown BMW strive to provide quality cars and service to you all while proving to you we really care. Our knowelgeable staff will make sure you get the full BMW experience you truly deserve. Amenities include BMW service loaner vehicles, shuttle van service, complimentary car wash with every service, comfortable waiting area with TV, high speed internet access, and complimentary drinks!

Dealer Disclaimer

Price plus tax, tags, and $539 dealer administrative fee on approved credit only.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.7
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 111 
af27075/06/2014 01:24:55 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bryan Matthews
I was in the market recently for a new vehicle and after having a positive experience with Crown Acura (my prior vehicle), I decided to stop by Crown BMW. Mr. Matthews came out to greet me immediately, despite the dealership being officially "closed." We spoke for awhile about what I was looking for and he made many helpful recommendations. Needless to say, after much thought, I came back for a test drive and that sealed the deal. Due to my work schedule, I couldn't get back until about 7:30 pm on a weeknight, but Bryan, Mike Wilson, and the finance team stayed with me well into the evening while we worked out the details. The entire process was painless and Bryan took care of all of the minor details that I didn't want to hassle with. The most important thing about my experience working with Bryan was that at no point did he pressure me into any decision. I've bought a lot of cars in the past and it's refreshing to work with an easygoing sales staff that makes the process that much simpler. This is my first BMW, but it may not be my last. If I ever decide to get another one, I know exactly where to go.
Crown BMW responded to this review
5/13/2014
Thank you for the five-star review! We're so happy to hear that several members of our team exhibited the type of dedication to you that we expect our team to show everyone who visits Crown BMW. We hope that you're enjoying your BMW and please do come back and see us!
chipmonkee4/29/2014 09:13:00 AM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Bryan Matthews
I inquired about the asking price of a vehicle on 4-24-13 that was advertised on the internet. I was told the vehicle was a trade and would have to go through inspection to see if the vehicle would be sold or sent to the auction. The morning I departed for my trip I called Mr. Matthews inquiring about the vehicle again. I was told he would have a price for me by the day I returned to town which was Monday, 4-28-14. I had to attend a funeral that next day and was told by Bryan Matthews that he would call me the next day and/or email me informing me of the asking price of the vehicle.When I returned from the funeral in Arkansas I did not receive a call nor an email regarding the vehicle. What I did have once I returned was an email from a lady named Angela Slabaugh. I am uncertain how she received my email but her emailed had no information at all regarding the car I inquired about but it did have information on 3 newer vehicles. I emailed Angela to let her know that I was still waiting on information regarding the car I saw online. I asked Angela if that vehicle was still available. Angela replied stating no the car was no longer available. I further inquired and asked Angela if the car was no longer available because it was sold or because it did not pass inspection. Angela stated she would find out. I did not receive any replies from Angela. I decided to drive to the dealership to inquire about the vehicle in person. I was approached by a salesman named Kinya. Kinya walked to the service department and inquired about the vehicle and we were told the vehicle did not pass inspection and would be sent to the auction. Kinya then sought information from me regarding how much money I would like to spend on a used vehicle so I told him $3500. Kinya's manager then proceeds to tell me that the vehicle is for sale and he will sell it to me for $3500. The car in top condition per NADA is not even worth $3500.00. I asked how is the vehicle now available to be sold which the conclusion is because Crown BMW was only out to get me to the lot with their false advertisement and were willing to sell me a lemon thinking I did not know any better. I can assure you I will never buy a vehicle from Crown BMW and I hope no one else does either.
agooding4/03/2014 09:39:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Cost
I want to share my recent experience with Crown BMW . I own a hard top convertible BMW, my convertible top was not working properly when I attempted to let the top down( the hard top actually retracts into the trunk) it simply stopped moving in mid air. We were hesitant to drive the car to the dealership with the top and trunk partially open. So my husband called Crown BMW service department and we were pleasantly surprised at the level of concern,promptness, and action they took to assist us. They were onsite and the problem was fixed in no time. The service manager, Brian Cost went above and beyond to assist us. It was the best experience we have ever had through our many years. Kudos to Crown BMW service department and Brian Cost! A loyal BMW owner
maris93/20/2014 12:33:40 PM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Female service writer
My wife and I stopped at Crown BMW on the way back from the beach. I asked if they would check my battery for me as it was cranking a little slow. I told the lady we were wanting to get home as soon as possible she assured me it would only take a few minutes. After asking about my car several times,they brought it back. This was a little over two hours later. She said it did need a battery and they would be happy to put one in for around $400.00. She also handed me a list I didn't ask for of over $2000.00 she said would need to be done. Most of this had already been done and the rest was not due yet. I was pretty upset because I was late for an appointment and I didn't ask for her to have these things checked. I told her I didn't have time now to even get the battery replaced, so she handed me a bill for almost $100.00 for checking the things I didn't ask to be checked. She told me that I would have to pay the bill. After I paid it she said I could go to the building next door and talk to the manager about this. She told me not to try to put in a battery myself because it would mess up all the computerized things on the BMW. The manager seemed unconcerned and that conversation did not last very long. I would never go back to this dealer again and I do not recommend them to anyone. By the way I purchased a new battery and put it in myself...saved over $300.00!!!! I am a 62 year old male and have had several BMW's but I have never been treated this way by anyone.
Crown BMW responded to this review
4/03/2014
I’m disappointed to hear that you left your recent visit to our service department feeling mistreated. I understand the frustration you might have felt with the time it took to get your battery checked and you might feel that it was a waste of time to have other areas of your vehicle inspected when you didn’t request it. This is something that we do as a standard part of any service visit to ensure the safety and functionality of your vehicle. As you are aware, you are free to decline these recommended services, though we hope that you will address them in time, to make sure that your vehicle is in the best working order. I’m not sure which manager you spoke with at the time, and if it was myself, I apologize. The details you provided give me a clearer understanding of the situation and your pain points with the visit. I would love to speak with you further regarding your visit to try to instill a renewed trust in our dealership, but more than that, to get feedback on ways that we might be able to improve our processes to ensure that customers do not leave our service department on future visits with a similar experience. If you are willing, please contact me at (336) 323-3900. Thank you for your feedback, Ray Scarbrough General Manager Crown BMW
mydamnBMW3/05/2014 05:53:29 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:David Clark
I continue to have my vehicle serviced here not only because it was purchased brand new from Crown BMW....Service advisor Mr. David Clark is the reason. He is absolutely the best...professional, great communication, keeps his word, always willing to go above and beyond what is asked or required to get the situation handled you are made to feel like your problem is all that matter no matter how busy he is. Mr. David Clark is the reason I will continue to use Crown BMW service. As for the actual service the work is done well...my only complaint is sometimes my light colored interior is left with dirt smudges after service is complete.
Crown BMW responded to this review
3/06/2014
Your continued business and trust in our dealership is truly important to us. The fact that you continue to return to our dealership lets me know that David and the rest of my team are doing all that they can to keep our customers happy. We appreciate your feedback and will do our best maintain the service you expect as well as improve on the areas you have suggested. Thank you, Ray Scarbrough General Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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