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Crossroads Ford Cary Raleigh

2333 Walnut StreetCary, NC 27511
1-877-957-99281-877-957-9928
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect.

Why You Should Buy a Used Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 500 
don'tbuyaford5/04/2015 10:20:18 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jeff
My grandpa retired from Ford. My entire family buys Fords, I haven't until 2 years ago. I have taken my Ford Fusion into the service for more than 6 times in a 12 month period. They have kept my car for at least 40 days to attempt to fix my keypad. Everytime I type in my keypad and open my door, all of the doors unlock and my trunk pops open. I know the buttons to make it to do it. They've had my change my keypad code. I've reset it twice. They've replaced my keypad. It does this DAILY and I'm so tired of it and so tired of taking it in I've tried to just deal with it because the treatment there is so horrible I'd rather deal with an open trunk driving in downtown Raleigh than to take it in. Jeff the service advisor has been so rude he's thrown my keys at me when I've come to pick it up and then they tell me they can't fix it and I say I don't want it back then until you do. Sending me home with a broken car is not good service. I haven't taken it back in about 3 months to try to avoid them but I couldn't stand it anymore and it's so unsafe, so I made an appointment for Saturday. I came in to drop it off and Jeff said he didn't know I was coming but he didn't have a loaner car for me anyways. I said well it's the same problem, I've contacted Ford since this service department has been telling me we can't fix this problem. Ford said to take it in until they fix it. Jeff said well I wish Ford would tell you something else I can't fix your car. So he said he would call me when he had a loaner car in for me. I'm calling down there again today to the manager because at this point I can't stand to deal with taking it in every 2 weeks for them to tell me they can't fix it. That is not a solution and the customer service here is so terrible I feel like a burden. Don't use this service department-Don't buy a Ford
Devin3/20/2015 12:37:20 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Rooyakkers
My husband and I had been to other dealerships but something was different at Crossroads Ford from the moment we stepped in the door! We were immediately greeted and met with Mark! WHAT A ASSET TO YOUR COMPANY!! He was very knowledgeable, honest, caring, kind and most of all sincere. I felt like we were meeting with an old friend. We never felt like we were being pushed into anything. We told them our budget, what range we wanted our payments, and we left with a truck under both of those. They were easy to work with and Mark has spoken to my husband since the purchase. As a mom, the best part for me was when we went to the financial office to sign the paperwork. Mark offered to take my son to the playroom. I went to check on them a few minutes later and my 19 month old was in his lap and Mark was reading him a book! Long story short, I don't think we could have found a better place to purchase a vehicle. AND since our purchase, we have had several people who have told us of their positive experience. A+ all around, I wish I could give more than 5 stars!!!!!
CavMatt3/09/2015 10:26:09 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Schmidt,AJ Farnsworth,Lisa Esposito
After some searching for Ford models across the immediate area, my wife and I decided to make the trek to Cary from Pinehurst based on the inventory at the Crossroads Ford Cary location. We were met at the from door by name by an employee we didn't talk to on the phone, which was a nice touch in setting up the relationship. Lisa Esposito the Internet sales manager then met us at the door and introduced us to Steve Schmidt, one of the sales associates. He then asked us some questions to get on track since we were not sure on the model for my wife. After several test drives, we were able to determine that he vehicle my wife wanted was an Edge, but not any one of the ones on their lot. I was good to go with a 2014 Fusion Titanium. With a quick bit of research we found the right edge at Crossroads Infiniti, which was expediately brought over to the Cary lot for us by Gary Feldman who was extremely helpful in e transaction even though the sale would not be his own. We got great trade in values for both of our vehicles and although it took a little extra time since we were buying two vehicles, I could tell that the staff was diligently hustling to make the transaction happen as quick as possible. The sales manager even bought us dinner at a restaurant of our choosing when we started pushing into dinner time. AJ Farnsworth was the manager than closed us out in the transactions, and he accommodated all of our needs to complete the transaction in a timely and courteous manner. I could not have been more pleased with the sales staff at the Cary Location or the 2014 Fusion Titanium and the 2013 Edge Limited that we acquired. Steve and AJ were true professionals and I could tell that not only were they there to help me but hey really enjoyed working for Crossroads regardless of the long hours on a Saturday night, and made the effort to make sure my wife and I understood how the systems in the vehicles worked and were a 100 percent satisfied before we left. I will probably never buy a vehicle from a different dealership again, and I look forward to the buying experience with this staff. Thank you Steve and AJ and he entire Crossroads Ford Cary staff for all your help. -Matt N.
Jwilliams1/16/2015 02:52:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Isioma (EC) Akwunwa
CrossRoads Ford in Cary was amazing! My first car buying experience in over 11 years could have ended badly, but the GM was determined to make my unusual situation RIGHT and RIGHT he did! I initial bought a 2011 Ford Flex and the night I picked it up and drove it off the lot - it actually broke down 2 blocks from the dealership. My heart dropped to my stomach and I all my joy and happiness turned into stress, worry and anxiety. I was able to get turned around and I drove it back. My sales person drove it right over to the service station and they allowed me to drive my old car home. At first the service department wasn't giving us answers or calling us back. When we called first thing on Monday the GM got right on the phone and assured us that he would do whatever it took to make this right. 4 days later I drove home in a gently used 2014 Flex for the same price! I LOVE THOSE GUYS AT CROSSROADS!
padettorre12/08/2014 02:39:08 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Ruben Denis
I love it when a brand new vehicle needs to be fixed and I have to visit the dealership 4 times to get it fix. They blamed Ford motors for sending parts out late and sending them the wrong parts which I know is a crock of crap. They screwed me on a shuttle ride to my work. This is my last ford after this.
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