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Crossroads Ford of Wake Forest

10101 Capital BoulevardWake Forest, NC 27587
1-866-633-20281-866-633-2028

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect. Shop in our 1 acre indoor showroom always at a comfortable 72 degrees.

Why You Should Buy a Used Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect. Shop in our 1 acre indoor showroom always at a comfortable 72 degrees.

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.8
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 178 
songpak702/23/2015 06:17:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Snaith
Mike Kramer and Tom Snaith did an excellent job assisting me with my purchase of my 2014 Ford Focus in December of 2014. I am completely satisfied with my Ford Focus and the customer service that was given to me by Mike and Tom. Mike did a great job with helping me select a new car, was attentive throughout the process, and I could tell that he was genuinely interested in making me a happy customer. I truly appreciate it. Tom did a great job checking up on me to make sure that I was having an enjoyable experience. I love the free food/popcorn, drinks, and coffee both in the sales room and in the service center. The Mac computers and free Internet access in the service center are awesome, too. The Ford team rocks!
dgburg8/21/2014 03:05:37 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Raney Edwards SALES,
Been buying cars 40yrs. this is the first time it was a pleasure. My sales person was Mr Raney Edwards he made me feel comfortable and at ease, I left buying a car and feeling good about it . I would HIGHLY recommend Crossroads Ford Wake Forest N.C. and Mr Raney Edwards to be considered.
Trickey8/17/2014 02:50:07 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mr. Cameron and I do not recall the gentleman's name in finance.
I met Joe DeLorenzo when I first drove up at the dealership. Joe was very helpful in showing me the truck in which I was interested. We had a spirited negotiation. Joe was professional throughout the process. I experienced a death in my family about a day and a half after first talking to Joe. He was very compassionate during this time. We were able to reach a deal. Again Joe was extremely helpful. He offered to bring the paperwork to me so we could complete the deal timely. I was pleased with the service and I am very pleased with the truck.
bgbytes5/22/2014 04:43:14 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Richie Hostetler
I cannot say enough positive things about my buying experience at Crossroads Ford of Wake Forest. Not only did I get a great deal on a 2014 Ford Escape Titanium but I was treated with the utmost courtesy, professionalism, and friendliness by everyone I came in contact with. My sales rep Ritchie Hostetler gets an 11 on a scale of 10. He was very personable, knowledgeable, helpful, and committed to insuring I did not leave the dealership feeling anything less than completely satisfied with my buying experience. This included sending the vehicle back for a second detailing to insure the paint was mirror smooth. I have shared my experience with several friends and will continue to do so whenever the opportunity presents itself. You have my highest recommendation. Many thanks, Bill Gervais
Geoy5/20/2014 12:24:09 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mark Anthony
The experience here was the worst that I have had. The first day meet with the salesman and looked at the used explorers on the lot. They did not have what I wanted. After looking at other locations that they own, he found one that I was interested in. The salesman told me I had to sign a sales agreement before he could get the car. I said no that I would not do that. At that point I met every manager on duty that day. I kept on telling every one of them that I would not sign anything, and if that was the way it was I was going. Well when I said that all of a sudden the general manager appeared. Telling me the same thing that the other four people told me. So I said I was leaving. At that point he said wait one second. Went inside and then my salesman mark came out and said that he would get the car here. Why didn't you do that an hour ago. When I told him what was to be on this car he said that he would make sure of it. One of the things was a towing package. I was told it would be on the car. It was not. I had very short period of time to make a car purchase. The other thing was it needed a visor fixed. I was told that it was ordered. It was not and never got it. On one of the three or four days I was there I was working on the price when mark the salesman said he would be right back with his manager. I said I was going to lunch. He said hold on. Then one of the MANAGER OF THE DAY came up to me and raised his voice asking me DID YOU COME HERE TO BUY A CAR OR WHAT. At that point I said I'm going to lunch. Mark followed me to my car asking me if. I was coming back. When I got back mark told me that the manager said to him to tell me that he was sorry. Why couldn't he tell me himself. The day I picked it up. It took forever to get things done. When I went to pick the up. I wasn't very happy. Mark said he check a place across the street that does hitches and it would only cost me $400.00. Not that they would get it done or lower the price of the car. The detailing of the car was fair at the most. At that point I just wanted to get out of there.i know that they stay in business by selling cars. That is more important than having a happy customer.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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