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Crossroads Ford of Wake Forest

10101 Capital BoulevardWake Forest, NC 27587
1-866-633-20281-866-633-2028

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect. Shop in our 1 acre indoor showroom always at a comfortable 72 degrees.

Why You Should Buy a Used Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect. Shop in our 1 acre indoor showroom always at a comfortable 72 degrees.

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 177 
dgburg8/21/2014 03:05:37 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Raney Edwards SALES,
Been buying cars 40yrs. this is the first time it was a pleasure. My sales person was Mr Raney Edwards he made me feel comfortable and at ease, I left buying a car and feeling good about it . I would HIGHLY recommend Crossroads Ford Wake Forest N.C. and Mr Raney Edwards to be considered.
Trickey8/17/2014 02:50:07 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mr. Cameron and I do not recall the gentleman's name in finance.
I met Joe DeLorenzo when I first drove up at the dealership. Joe was very helpful in showing me the truck in which I was interested. We had a spirited negotiation. Joe was professional throughout the process. I experienced a death in my family about a day and a half after first talking to Joe. He was very compassionate during this time. We were able to reach a deal. Again Joe was extremely helpful. He offered to bring the paperwork to me so we could complete the deal timely. I was pleased with the service and I am very pleased with the truck.
bgbytes5/22/2014 04:43:14 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Richie Hostetler
I cannot say enough positive things about my buying experience at Crossroads Ford of Wake Forest. Not only did I get a great deal on a 2014 Ford Escape Titanium but I was treated with the utmost courtesy, professionalism, and friendliness by everyone I came in contact with. My sales rep Ritchie Hostetler gets an 11 on a scale of 10. He was very personable, knowledgeable, helpful, and committed to insuring I did not leave the dealership feeling anything less than completely satisfied with my buying experience. This included sending the vehicle back for a second detailing to insure the paint was mirror smooth. I have shared my experience with several friends and will continue to do so whenever the opportunity presents itself. You have my highest recommendation. Many thanks, Bill Gervais
Geoy5/20/2014 12:24:09 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mark Anthony
The experience here was the worst that I have had. The first day meet with the salesman and looked at the used explorers on the lot. They did not have what I wanted. After looking at other locations that they own, he found one that I was interested in. The salesman told me I had to sign a sales agreement before he could get the car. I said no that I would not do that. At that point I met every manager on duty that day. I kept on telling every one of them that I would not sign anything, and if that was the way it was I was going. Well when I said that all of a sudden the general manager appeared. Telling me the same thing that the other four people told me. So I said I was leaving. At that point he said wait one second. Went inside and then my salesman mark came out and said that he would get the car here. Why didn't you do that an hour ago. When I told him what was to be on this car he said that he would make sure of it. One of the things was a towing package. I was told it would be on the car. It was not. I had very short period of time to make a car purchase. The other thing was it needed a visor fixed. I was told that it was ordered. It was not and never got it. On one of the three or four days I was there I was working on the price when mark the salesman said he would be right back with his manager. I said I was going to lunch. He said hold on. Then one of the MANAGER OF THE DAY came up to me and raised his voice asking me DID YOU COME HERE TO BUY A CAR OR WHAT. At that point I said I'm going to lunch. Mark followed me to my car asking me if. I was coming back. When I got back mark told me that the manager said to him to tell me that he was sorry. Why couldn't he tell me himself. The day I picked it up. It took forever to get things done. When I went to pick the up. I wasn't very happy. Mark said he check a place across the street that does hitches and it would only cost me $400.00. Not that they would get it done or lower the price of the car. The detailing of the car was fair at the most. At that point I just wanted to get out of there.i know that they stay in business by selling cars. That is more important than having a happy customer.
chillidog101294/25/2014 11:26:37 AM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Adrian
My wife purchased a 2012 Volkswagen Jetta on 21 March 2014. On 20 April I sent a message via the general internet mail box asking about the license plate no response. I then called them on 22 April 2014 and left a message with the lady on the phone for the folks that handle the tags that I needed the tag and or what the status is. No Reply came. I called back on 23 April 2014 and was told to call back at 9 am as that department had not arrived. I called back and waited for ten minutes on hold then got transferred to voice mail, hung up and called back. Put on hold for 10 more minutes then the secretary came back on and said that she would have to take a message and the only finance person there would get back to me at his convienance. I said at that point you know I have a spent 20000 dollars on a car and cannot drive it and that I have the feeling that you all took the money and ran. I was told this dealer would not do that (Well if it looks like a duck, quacks like a duck, and swims like a duck well then its a duck). I then asked to speak to the general manager and was told he would not be in till 11. I then asked to speak to corporate and was told that the policy is I had to speak with the general manager first. They took my number and called in the afternoon and left a message that it would be fine to drive the car as long as I had the sales paperwork. Well a quick call to the DMV inspectors office says that it is a 265.00 ticket for driving on and expired 30 day tag. and a quick VIN check stated that the paperwork had never even been filed as of the 23rd. DO NOT BUY A CAR FROM THIS DEALER THEY ARE JUST WAITING TO CRAP ON YOU THE MINUTE THEY CASH THE CHECK! I should have ran away when I went in and it reminded me of another dealer in Wilmington N.C. that I would not give the time of day to
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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