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Crossroads Ford of Wake Forest

10101 Capital BoulevardWake Forest, NC 27587
1-866-633-20281-866-633-2028
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect. Shop in our 1 acre indoor showroom always at a comfortable 72 degrees.

Why You Should Buy a Used Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect. Shop in our 1 acre indoor showroom always at a comfortable 72 degrees.

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.7
    Customer Service
  • 2.8
    Quality Of Work
  • 3.1
    Friendliness
  • 2.7
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 190 
Maverick9110e3/05/2016 10:41:32 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Sales Manager
I purchased my F-150 from here 4-5 years ago. They had great customer service and were never overly pushy. Fastforward to today. After working with my salesman he was required (you could tell) to get his sales manager. They guy came over and just started throwing numbers at me to try and get it to work. I clearly explained to the sales manager that i was just trying to check out some different model options to help me narrow my search. At that point he began digging to find A car, any car he could sell me right then and there. He said "let me throw a number at you." I stated he could throw any number he wanted at me, i was not buying a car that night. After that you could tell i got the cold shoulder and they walked away and told me to have a good night. I don't know what happened at this dealership int he last several years but their customer service has become piss poor and have turned into every other dealer I've been to. I doubt i will even use their service department anymore due to this. Stay away!
Car Shopper12/22/2015 06:07:39 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Two salesmen, don't recall the names
Called to see if the car was available (they confirmed it was), drove 40 minutes to look at it. When I got there, the price went up by over two grand. When the lower advertised price was shown to them (still active at that time at Autotrader), they suddenly took the keys away and said the car is actually already sold. BS all over the place. Stay way from this place.
tdogg8712/19/2015 09:41:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tommy Aloisi, Dave Burrell
I have bought a few cars from Tommy Aloisi in the past few years, and he and everyone else there is real helpful in the whole experience. They are willing to work with you on trade in value, and as is said on tv they do give top dollar. I took my prior car to another dealership and was offered $5,000 more at crossroads for my car. Everything was great!! Whenever I need another car, I will be going there.
NeverCrossroads11/28/2015 08:12:11 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Bob
Went here looking at a new mustang, left five days latter given the run arround fustrated and very upset. It took thesee people two days to give an appraisal of my vehicle. Seven thousand less then what two trade in sites said it should be, even though Crossroads said it was in excelent condition. Be aware do your research on what car is worth and what the you are buying is worth. Do you self a favor KEEP ON DRIVING PASS!!!! They are not for the customers.
jo11/23/2015 10:11:24 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:All
Worst car buying experience I have ever had. Once you pay them, your on your own. NO!!!!!!!!!!! service after the sale. If your buying a used car, you better make sure that everything listed on the window sticker is on the automobile and working. The warranty they offer you is a joke just like the staff and management. Will never go back again, nor recommend anyone to buy from there. Don't matter what the guy say's on TV commercials. My opinion.......In the dark
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Crossroads Ford of Wake Forest : Wake Forest, NC 27587 Car Dealership, and Auto Financing - Autotrader