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Crossroads Ford of Wake Forest

10101 Capital BoulevardWake Forest, NC 27587
1-866-633-20281-866-633-2028
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect. Shop in our 1 acre indoor showroom always at a comfortable 72 degrees.

Why You Should Buy a Used Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect. Shop in our 1 acre indoor showroom always at a comfortable 72 degrees.

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.4
    Customer Service
  • 2.7
    Quality Of Work
  • 2.8
    Friendliness
  • 2.4
    Overall Experience
  • 2.8
    Price

Dealership Reviews

1 - 5 of 193 
truckman58/15/2016 02:58:53 PM
1.0
Overall Rating
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Craig
Price changes online. Trade-in would be auctioned, but allowance was half what their appraiser gave. Management would not let you talk to salesperson and messages not returned. We had received good customer service in past years but this was a terrible experience and we will not deal with them again. We purchased a new truck from Capitol Ford.
Bill pierce8/10/2016 06:44:31 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Manager and finance manager or manglers
I purchased an expensive truck here that has defective tires. I tried to get it remedied on day 2 of owning the truck. The dealership doesn't care I guess it's buyers beware because a fix will cost me 1700 dollars. Don't dofbusiness with themm if this is customer service. What will happen when you need them? How much will you lose?
Gilbert6/05/2016 04:15:58 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Mike and Doug
Took my 2009 Taurus to Capitol Ford in Raleigh with a P0605 engine code. They wanted to replace the PCM for over $1000, and said it would take 2 days to get the part. They charged me $107 for "troubleshooting" which I am sure they didn't do except for Maybe reading the code. Also charged me $16 for "supplies" that I am sure they didn't use. Also they did not return my calls. I took the car to Crossroads Ford in Wake Forest, and they fixed the problem by reprogramming the PCM. They charged me $221, which included driving the car so that the reprogrammed PCM could "learn". Crossroads gets grades of A+, number 1, Capitol Ford gets an F for failure.
Maverick9110e3/05/2016 10:41:32 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Sales Manager
I purchased my F-150 from here 4-5 years ago. They had great customer service and were never overly pushy. Fastforward to today. After working with my salesman he was required (you could tell) to get his sales manager. They guy came over and just started throwing numbers at me to try and get it to work. I clearly explained to the sales manager that i was just trying to check out some different model options to help me narrow my search. At that point he began digging to find A car, any car he could sell me right then and there. He said "let me throw a number at you." I stated he could throw any number he wanted at me, i was not buying a car that night. After that you could tell i got the cold shoulder and they walked away and told me to have a good night. I don't know what happened at this dealership int he last several years but their customer service has become piss poor and have turned into every other dealer I've been to. I doubt i will even use their service department anymore due to this. Stay away!
Car Shopper12/22/2015 06:07:39 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Two salesmen, don't recall the names
Called to see if the car was available (they confirmed it was), drove 40 minutes to look at it. When I got there, the price went up by over two grand. When the lower advertised price was shown to them (still active at that time at Autotrader), they suddenly took the keys away and said the car is actually already sold. BS all over the place. Stay way from this place.
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Crossroads Ford of Wake Forest : Wake Forest, NC 27587 Car Dealership, and Auto Financing - Autotrader