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Crossroads Ford of Wake Forest

10101 Capital BoulevardWake Forest, NC 27587
1-866-633-20281-866-633-2028
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect. Shop in our 1 acre indoor showroom always at a comfortable 72 degrees.

Why You Should Buy a Used Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect. Shop in our 1 acre indoor showroom always at a comfortable 72 degrees.

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.4
    Quality Of Work
  • 4.6
    Friendliness
  • 4.3
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 182 
oleskoolc6/23/2015 12:34:06 PM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Ian Whitehurst, Glenn Edwards, Tony K
I'm sure that everybody's experience at this dealership is not the same but mine was one of the worst that I have ever endured. I walked out fuming because my salesperson did not listen and made me so upset. And then a manager called me afterwards of course trying to make up for it and offered me the deal that I wanted from the start. I wished that he would have saved me the heartache from the beginning. ***UPDATE*** Ended up buying the vehicle I wanted at the price I wanted but he story doesn't end there. Deceptive advertising on used trucks. Truck advertised with one year free subscription to SiriusXM. Found out later, after papers were signed of course, that free subscription was only 3 months. Then told me truck only came with one key fob (fobik) which costs over $200 for additional one. Shady dealership. Please shop around.
winsteb6/16/2015 08:27:12 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:John Wilhelm
I had an issue with my Sunroof not closing on my new F150 they worked me in to get it closed right away and then after the parts came in they took it right away and fixed it faster than they quoted. It was nice to walk into a dealership once and they remember your name. John Wilhelm did an awesome job helping me get my issues fixed and even helped me get a loaner so I wouldn't be without a car while they worked on mine. John was extremely accommodating and made my experience the best he could with the situation.
URABUS3/29/2015 07:07:18 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony K and Cameron
I was in the market for a used SUV and Salesman Tony K. and Sales Manager Cameron worked hard to please me with a price I could afford while giving me a fair price for my trade in. This is the second Crossroads dealership I have bought from since I also purchased 2 new cars from Crossroads Nissan. Both dealerships have done everything I expected of them to satisfy my demands in asking for a very good deal and a fair price for my trade in. You can't find nicer more helpful people than these guys. They truly want to satisfy and I rate them 5 Star all the way. Bill & Barb from Louisburg, NC
agj1233/07/2015 08:22:44 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Tommy Aloisi
Bought a used car from them. The car had scratches that had been covered up on 2 areas of the vehicle and were not visible until after it rained a day later. I ended up paying for half of the repair. We have 6 autos from different dealerships and this has been my worst experience. Our salesman was great, but sales manager needs a course on people skills. Will not EVER buy another vehicle from them!
songpak702/23/2015 06:17:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Snaith
Mike Kramer and Tom Snaith did an excellent job assisting me with my purchase of my 2014 Ford Focus in December of 2014. I am completely satisfied with my Ford Focus and the customer service that was given to me by Mike and Tom. Mike did a great job with helping me select a new car, was attentive throughout the process, and I could tell that he was genuinely interested in making me a happy customer. I truly appreciate it. Tom did a great job checking up on me to make sure that I was having an enjoyable experience. I love the free food/popcorn, drinks, and coffee both in the sales room and in the service center. The Mac computers and free Internet access in the service center are awesome, too. The Ford team rocks!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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