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Crossroads Ford Cary Raleigh

2333 Walnut StreetCary, NC 27511
1-877-294-82831-877-294-8283
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect.

Why You Should Buy a Used Car From Us

Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRo ... Read more
Our responsibility is to be a leader in the market place, not just as to units and numbers, but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.7
    Quality Of Work
  • 3.7
    Friendliness
  • 3.5
    Overall Experience
  • 3.5
    Price

Dealership Reviews

1 - 5 of 500 
KimHoward4/27/2016 06:28:59 PM
3.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mark R.
April 27 2016. After my bride and I test drove a 2013 CPO Escape, we decided to sleep a night before going back to Mark for purchase. My bride is a business owner, and I'm her IT, accounting and payroll back-end. We both have working brains. Seeing the 27000 initial sticker price drop to 26000, when we first saw the SUV, made us happy. We really wanted to buy onsite, but did not expect a financial incentive. We got the typical boiler-room pressure moves. No sweat. 2 appts for other buyers to see the car dropped to 1 (accidental slip). C'mon? Then our credit union supposedly declined our Ford application (after 20 years of doing business with Coastal Federal Credit Union and former IBM employee). Really? Ford Credit approves us, but our CU wont. Really? Then our 750 credit score drops to 716? (Explaination) They use Experian, but get an "auto finance" score which is usually 30 points less than FICO. Really? Forward less than 2 hours, and while searching online, we find our exact same SUV now priced another 1000 less. Really? We have our current 2005 Escape for another month, before we drive her 2500 miles to give to our daughter, so "Time is on our side". Too bad Crossroads Ford Sales Department and Credit Department are NOT. Zem wisdom. Sometimes things don't work out, because something better is meant to happen. Just be patient. Our salesman Mark R. Was great, but I think Sales and Credit need a shake-up. Let's see if we go back?
Happy buyer Marla12/29/2015 07:13:29 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:EC
I got the truck I wanted ,the payment I. Needed,everyone was helpful and Informative,they know their buissness!!!, A + to Ford these guys were great to work with.
jksmith911/18/2015 04:07:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Cort McCombs
The staff was very friendly and quite helpful. Facility was very well maintained. All cars were displayed in a nice grouped order. The indoor warehousing helps see all the vehicles in their glory. Cort was very helpful and definitely knowledgeable about the selection available. He was eager to work with me and just chat about random things other than cars, which helped put me at ease and not stress out about the buying process as much. 10/10 would go again.
Sarah11/11/2015 06:17:09 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:John, tim
Stay far away from crossroads ford. They make promises about following up that they don't keep, they quote you rates and prices but don't keep their word. Make sure you get numbers in writing as they will change and all you'll hear is I'm sorry, but we won't honor that. the salesman still calls my phone asking for other people. Completely disgusted. (By the way, this would have been my 6th car purchases from this dealership)
Disgusted9/28/2015 04:45:56 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Lisa Esposito
I have been attempting to have my issues addressed with numerous staff since my visit several months ago. On several occasions I have asked to have addressed: • That The Works package was not completed • That my clock display was either broken or not reset properly • Having several recalls completed. I am sick to death of repeatedly contacting Crossroads Ford and being brushed off. Crossroads advertise themselves as a business that does “courteous and honest” business. Given that I was charged for work not completed, damage was done to my car, and no one is giving me the courtesy of a reply (see below for ONE example of many) this is clearly a misleading if not utterly inaccurate description.
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Crossroads Ford Cary Raleigh : Cary, NC 27511 Car Dealership, and Auto Financing - Autotrader