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Crossroads Infiniti

3910 Capital Hills DriveRaleigh, NC 27616
1-866-319-80401-866-319-8040
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Crossroads Infiniti is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. Recipient of the Award of Excellenc ... Read more
Crossroads Infiniti is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. Recipient of the Award of Excellence Infiniti's highest award 5 years in a row * New "state of the art" facility complete with multimedia guest lounge * Free loaner car service and courtesy wash * Saturday service hours * Everyone here looks forward to serving you!

Why You Should Buy a Used Car From Us

Crossroads Infiniti is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. Recipient of the Award of Excellenc ... Read more
Crossroads Infiniti is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. Recipient of the Award of Excellence Infiniti's highest award 5 years in a row * New "state of the art" facility complete with multimedia guest lounge *Everyone here looks forward to serving you!

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.5
    Quality Of Work
  • 3.8
    Friendliness
  • 3.3
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 160 
gregtrinc12/23/2015 10:51:10 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Yuri, Claud
Was looking to buy a QX56 2012. Listed with 36K miles. Price of car is dropped $2K on two different websites. Confirm price including out the door price with sales rep, but now the car is out on an all day test drive. Late that day car returns and now available. Make plans to drive to dealer to purchase car next day and communicate to sales rep Claude. Right as we are about to leave for the 120 mile ride was told car is now $2K higher in price?? Completely disgusted with process complain to dealer and management they indicate it was an error despite it showing up on 2 websites and the rep confirming the price on the phone. Yuri sales manager says they cannot sell the price listed on two web sites and quoted but can drop the price $400. Despite having made arrangements for a ride and taking half day off from work we decline. Get a call back can we meet in the middle on price, we still decline. End of day crossroads calls back back and now care can be sold at price as listed two days ago and was confirmed by sales rep. . A day later drive to dealer. Car was not in the "super nice condition" as described. Several scratches through out the car. Go on test drive and discover heated seats not working. Sales rep tells us it could be a fuse. We disagree and they indicate since they are losing money on car not sure what can be done. Car also has 38K miles versus 36K no big deal but that must have been one heck of test drive. Eventually they send the car to service and they discover this is a known problem but is covered under warranty. We decline to purchase car. Yuri sales manager offers a $900 discount on warranty which does little since the car is still under manuf warranty unless i want to spend close to $4k. They counter with agreeing to drop price by $400 and get better financing at 1/2% point lower than originally quoted. Ok so we are back buying. Now we are told car is missing headphones to entertainment system and car has one key fob versus two??? Quick google search after market headphones start at $40 but it is $400 to get a new fob and have it programmed. After grandstanding they agree to replace lost Fob. We are ok getting new headphones ourselves. Signing all paper work ready to buy car dealer asks us to sign paperwork indicating car is "as is - no warranty" despite the paper work in the car window saying the opposite and being covered by manufactures warranty. That is the last straw, we are done and walk out of dealership. Yuri and another associate follow us to car try to save the sale and we leave and say Merry Christmas. Today car is listed with the highest price ever ($3,241 higher than the price they agreed to sell us the car) and the mileage is still incorrect. DO NOT TRUST THIS DEALERSHIP. They will play cheesy car sales game with the sales rep and manager doing the typical two step. The financing team will not get you the best interest rates and try to profit getting you a higher interest rates and sell your note at an inflated rate which will make them a referral fee.
R J 12/01/2015 03:48:41 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Chris, Yuri
I came here to look at a pre-owned vehicle and had made contact prior to my visit. Upon my arrival and on due diligence through research I found the car had been wrecked. The dealer presented me a clean Carfax and finally admitted they knew the car had been wrecked. None the less the price of the car was non negotiable and when I raised this to the GM via email he didn't even bother to respond.
Crookeddeceptive9/10/2015 02:00:44 PM
2.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Yuri Mirzoyan ...he is the one that told us he would have an answer on financing on Monday and sold the car right out from underneath us!!
Horrible horrible deceptive practices. We went on a Saturday evening, waiting to hear back on Monday and they sold the vehicle right out from underneath us!!! Just crooked! Would never purchase a single thing from this crooked outfit! They do not respond to emails either. Posting everywhere I can so the word is out...Shame on you!!!
V. B.7/27/2015 01:00:46 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mike Asbury - Sales Manager, Kolter Kesler - General Manager
Would not recommend purchasing a vehicle from Crossroads. Drove from out of town to purchase a BMW 335i with 10k miles. When asked about its condition by email I was told it was "immaculate inside and out" and is in "showroom condition". The salesman told me he physically went out there and verified the condition. After a long drive out there after work, I noticed very deep quarter size scratches in the center aluminum console piece. Extremely noticeable from any seat in the car. How was this bypassed? The salesman said "sorry, I must have missed that". Here's the kicker he wouldn't budge on the price. They played their typical game of telling me how great of a price it is, etc. He was extremely rude and had the attitude of "buy it or leave it, I don't care". Like I was bothering him being there. Knowing I just drove in from out of town. I had to leave the dealership and call him on my way back home, before they finally agreed to cover the cost of the simple $200 part replacement. Unfortunately, this was not the main issue. When I returned the car back home, that same week, I took it into a local BMW dealer for a check-up. They found all four tires to have abnormal wear. All the tires were Chopped and Feathered. That is they have developed waves in them. The waves catch air and cause noise and whistling. The car is extremely noisy because of this between 30 and 60mph. Who drives at these speeds right? The local dealer said the only fix is replacing the tires. He said their dealership would have never sold a BMW with these tires and would have simply replaced them before the sale. After all the car has only 10,000 miles on it. When I contacted Crossroads, the salesman insulted me with it is your "Personal Preference" to have tires that are normal and just because they're chopped and feathered doesn't mean they should have changed them. I escalated to the sales manager, Mike Asbury, who after multiple emails, finally responded "sorry, nothing we can do". After numerous failed attempts at even the basic customer service, I contacted the General Manager, Kolter Kesler, and figured maybe he would care about his dealerships reputation. After multiple emails, he finally agreed that if I drove all the way back to Crossroads, they would inspect the car, and if they deemed the tires were an issue they would cover, and here's the kicker, only half of the cost. So this means I have to waste a whole day of driving, just to get there and if by some miracle they agree to change out the tires I have to pay for half. This is all of course in addition to the mount, balance, and alignment that is necessary when replacing these runflat tires. Who expects to spend a thousand bucks out of pocket on a BMW with 10,000 miles they just purchased from a reputable dealership, when the car was advertised as immaculate condition in written emails. I'll be replacing these tires myself without the wasted headache of wasting a whole day driving to Crossroads. Bottom line is this dealer does not care about providing even decent customer service. They're only in it for the money. This is a shame because Raleigh deserves a dealership that people can trust and come back to and unfortunately Crossroads is NOT one of them. Stay away and do not waste your time here. I know I will never be back.
DavidLeRoy5/04/2015 11:39:01 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Paul Clements,Luby Blackmon,John Moulton
I highly recommend Crossroads Infinity. Having bought cars all my life from private parties, dealerships, online sites, and buying cars out of auction, I want to point out something unique I found going on at this phenomenal dealership. If you want to see 11 major car dealerships in just one stop, go to Crossroads Infinity. This talented staff leverages that they are part of a family of 10 other major car dealerships (owned by one common, North Carolina, Christian owner) with a searchable online site containing over 3,000 new cars and 1,600 pre-owns (crossroadscars.com). All I do is go online, pick 3 cars I would really love to see (out of 4,600 – any brand), and when I show up on Saturday, they are lined up in a private spot out back with the doors open and keys in them. No staff around making you feel uncomfortable. But always available. I live in Emerald Isle, NC and my experiences have been so superior with them, I drive 3 hours every time someone needs a car. They stand behind their product, and I just can’t beat the value. Thank you Paul Clements, Luby Blackmon, and John Moulton for things you do that are far too numerous to count. I wish many blessings on these fine folks who really take pride in what they do.
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Crossroads Infiniti : Raleigh, NC 27616 Car Dealership, and Auto Financing - Autotrader