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Crossroads Infiniti

3910 Capital Hills DriveRaleigh, NC 27616
1-866-319-80401-866-319-8040
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Crossroads Infiniti is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. Recipient of the Award of Excellenc ... Read more
Crossroads Infiniti is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. Recipient of the Award of Excellence Infiniti's highest award 5 years in a row * New "state of the art" facility complete with multimedia guest lounge * Free loaner car service and courtesy wash * Saturday service hours * Everyone here looks forward to serving you!

Why You Should Buy a Used Car From Us

Crossroads Infiniti is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. Recipient of the Award of Excellenc ... Read more
Crossroads Infiniti is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. Recipient of the Award of Excellence Infiniti's highest award 5 years in a row * New "state of the art" facility complete with multimedia guest lounge *Everyone here looks forward to serving you!

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.4
    Quality Of Work
  • 4.5
    Friendliness
  • 4.4
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 157 
V. B.7/27/2015 01:00:46 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mike Asbury - Sales Manager, Kolter Kesler - General Manager
Would not recommend purchasing a vehicle from Crossroads. Drove from out of town to purchase a BMW 335i with 10k miles. When asked about its condition by email I was told it was "immaculate inside and out" and is in "showroom condition". The salesman told me he physically went out there and verified the condition. After a long drive out there after work, I noticed very deep quarter size scratches in the center aluminum console piece. Extremely noticeable from any seat in the car. How was this bypassed? The salesman said "sorry, I must have missed that". Here's the kicker he wouldn't budge on the price. They played their typical game of telling me how great of a price it is, etc. He was extremely rude and had the attitude of "buy it or leave it, I don't care". Like I was bothering him being there. Knowing I just drove in from out of town. I had to leave the dealership and call him on my way back home, before they finally agreed to cover the cost of the simple $200 part replacement. Unfortunately, this was not the main issue. When I returned the car back home, that same week, I took it into a local BMW dealer for a check-up. They found all four tires to have abnormal wear. All the tires were Chopped and Feathered. That is they have developed waves in them. The waves catch air and cause noise and whistling. The car is extremely noisy because of this between 30 and 60mph. Who drives at these speeds right? The local dealer said the only fix is replacing the tires. He said their dealership would have never sold a BMW with these tires and would have simply replaced them before the sale. After all the car has only 10,000 miles on it. When I contacted Crossroads, the salesman insulted me with it is your "Personal Preference" to have tires that are normal and just because they're chopped and feathered doesn't mean they should have changed them. I escalated to the sales manager, Mike Asbury, who after multiple emails, finally responded "sorry, nothing we can do". After numerous failed attempts at even the basic customer service, I contacted the General Manager, Kolter Kesler, and figured maybe he would care about his dealerships reputation. After multiple emails, he finally agreed that if I drove all the way back to Crossroads, they would inspect the car, and if they deemed the tires were an issue they would cover, and here's the kicker, only half of the cost. So this means I have to waste a whole day of driving, just to get there and if by some miracle they agree to change out the tires I have to pay for half. This is all of course in addition to the mount, balance, and alignment that is necessary when replacing these runflat tires. Who expects to spend a thousand bucks out of pocket on a BMW with 10,000 miles they just purchased from a reputable dealership, when the car was advertised as immaculate condition in written emails. I'll be replacing these tires myself without the wasted headache of wasting a whole day driving to Crossroads. Bottom line is this dealer does not care about providing even decent customer service. They're only in it for the money. This is a shame because Raleigh deserves a dealership that people can trust and come back to and unfortunately Crossroads is NOT one of them. Stay away and do not waste your time here. I know I will never be back.
DavidLeRoy5/04/2015 11:39:01 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Paul Clements,Luby Blackmon,John Moulton
I highly recommend Crossroads Infinity. Having bought cars all my life from private parties, dealerships, online sites, and buying cars out of auction, I want to point out something unique I found going on at this phenomenal dealership. If you want to see 11 major car dealerships in just one stop, go to Crossroads Infinity. This talented staff leverages that they are part of a family of 10 other major car dealerships (owned by one common, North Carolina, Christian owner) with a searchable online site containing over 3,000 new cars and 1,600 pre-owns (crossroadscars.com). All I do is go online, pick 3 cars I would really love to see (out of 4,600 – any brand), and when I show up on Saturday, they are lined up in a private spot out back with the doors open and keys in them. No staff around making you feel uncomfortable. But always available. I live in Emerald Isle, NC and my experiences have been so superior with them, I drive 3 hours every time someone needs a car. They stand behind their product, and I just can’t beat the value. Thank you Paul Clements, Luby Blackmon, and John Moulton for things you do that are far too numerous to count. I wish many blessings on these fine folks who really take pride in what they do.
mpg3/26/2015 02:58:43 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Christian Carlson
Here's my story: I found a car on their website and had a online chat with Craig. He got me close enough to my budget to take a look. Made the 40 minute drive with a friend and an hour and a half later I was driving off the lot with a new car. Here's the great part: Got home with the car and it wouldn't restart, dead battery. Gave Christian (salesman) a call. He asked if I could jump the car and bring it back. They put a brand new battery in and I was off again within 20 minutes. Thanks For Being Stand Up Guys!
Mrobe223/06/2015 08:45:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Paul Clements,Yuri Mirzoyan,Luby Blackmon,John Moulton,Sunny Chauhan
Words can't describe how phenomenal Crossroads Infiniti of Raleigh NC is!! Top shelf, first class, and "over and above" are a good start! I have now purchased my 8th infiniti from Paul Clements and Luby Blackmon. My wife drives infiniti, my brother, and me. Buying a car can be a stressful experience for anyone. If you want a stress free experience, buy your next ride from Luby and Paul and Crossroads Infiniti of Raleigh!! Highly recommend!!
MattApex2/20/2015 11:42:37 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Paul Clements,Yuri Mirzoyan,Sunny Chauhan,Craig Maxa
I was waiting for the dealership to redeem themselves after they have failed to provide me with my license plate and my title. After my 30 day tag expired and no one contacted me I reached out to them and it took emailing everyone including the GM to get a response. Their fix was to provide me with a 96 hour permit (7 more days). That has now expired and there has been no follow up from the dealership. No tag. No title. It is now illegal to drive the car I paid for and they have the money for. Why is this still my responsibility to follow up? Very unprofessional and very disappointed in the service I'm receiving. It has ruined the entire experience. UPDATE: After contacting them once again and letting them know I was going to call their inspector they came up with the tag later that night.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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